All Latest Articles

Webinar: Designing a Customer Service Strategy that Thrives in 2022

aaronjackson, (Jan 27, 2022)

2022 is filled with exciting opportunities to drive significant change to your organization’s customer experience - everything from building long-lasting customer relationships to cultivating happier employee experiences. Join us as our panel of leading experts discuss how they are seeking to prosper from the opportunities that 2022 promises and discover the insights that will help you to identify

Webinar - Top Customer Care Trends for 2022

aaronjackson, (Jan 27, 2022)

As we look towards a new year with optimism, the service and experience industry must be prepared for the challenges and opportunities that await. It is no secret that customer expectations have dramatically shifted in recent months, and so we must continue to be flexible as we seek to provide care experiences that exceed expectations.

Reuters Events x Iterable 2021 Marketing Report

Anonymous, (Dec 17, 2020)

Reuters Events and Iterable have come together with C-suite leaders at General Mills, IPSY, TrueCar and Realtor to share their insights on 2021 marketing strategy

Meeting Consumer Demands for Frictionless Mobile Support Experiences

Kate Rayner, (Dec 3, 2020)

Featuring: Wealthsimple, Metromile, Visible & Helpshift

Boost Efficiency By Connecting With Customers More Easily

Kate Rayner, (Nov 23, 2020)

Featuring: DHL, Caller ID Reputation

Digital Transformation in the New World

Anonymous, (Nov 5, 2020)

Digital transformation is not about a revolution of work but an evolution due to new technology being available.

Links Connecting Brands to their Consumers

Anonymous, (Nov 5, 2020)

Have you ever wondered why companies do not focus more on managing their brands which is their main asset and ambassador?

How to get the most out of Strategic Marketing USA on November 5th & 6th

Anonymous, (Nov 3, 2020)

How do you get the most of your investment of time and money at Strategic Marketing USA?

Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty

Kate Rayner, (Nov 2, 2020)

Featuring: Sutter Health, TGI Fridays, Dolby, VoteBash

Why you should attend Strategic Marketing USA in November

Anonymous, (Oct 19, 2020)

What do you want to learn when you attend?

Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents

Kate Rayner, (Sep 23, 2020)

Featuring: Twitter, ESPN, Freshly & Playvox

Amplify your Brand with Higher Quality Communications and Experiences

Kate Rayner, (Sep 15, 2020)

Brand Management belongs to everyone, not just your marketing team.

The Customer Service Leader of the Future

Kate Rayner, (Jul 23, 2020)

Featuring: Pizza Hut, Extended Stay America and Gladly

CMOs from Mitsubishi, Lexus and Cadillac join Reuters Events ‘Celebrating Women in Automotive’ series

JBarrett, (May 7, 2020)

Detroit, May: Reuters Events will be hosting an exclusive two month long ‘celebrating women in automotive series’ which features exclusive live interviews with leaders from Hyundai, Lexus, Cadillac, Aston Martin Americas and Mitsubishi.

Reuter’s Events Launches West Coast Marketing Flagship Summit

JBarrett, (Feb 11, 2020)

Following the recent Reuters acquisition, the Incite Group are transforming their marketing series and launching a three-day flagship event in San Diego.

Webinar Recordings: A New Decade, A Martech Rehash

JBarrett, (Jan 31, 2020)

Can authentic marketing bring back brand trust?

Give Your Marketing Purpose – Championing Causes Through Purpose Driven Marketing

JBarrett, (Dec 4, 2019)

Hear from MasterCard and Philips on how to market behind a positive cause

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

JBarrett, (Aug 22, 2019)

The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.