Webinar: Meeting Consumer Demands for Frictionless Mobile Support Experiences

Dec 3, 2020

Online

It is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.

Organiser: Scott Cormack

Webinar: Gamification and the Return of Creative

Nov 18, 2020

Online

Discover how gamification is fueling creativity like never-before, delivering compelling stories, next level engagement, and a memorable experience for both brands and consumers.

Organiser: Jasmine Kees

Reuters Events: Customer Service & Experience USA

Nov 17, 2020 to Nov 18, 2020

Online

The virtual event that is purpose-built to propel your business into the future of customer service.

Organiser: Scott Cormack

Reuters Events: Strategic Marketing USA

Nov 5, 2020 to Nov 6, 2020

Online

The only CMO led event for brand, digital and content marketing professionals.

Organiser: Jasmine Kees

Webinar: The Evolution of Influencer

Oct 29, 2020

Online

Tell a better brand story, create engaging content & elevate customer relationships.

Organiser: Jasmine Kees

Webinar: Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue

Oct 28, 2020

Online

Listen to your customers & learn from them in order to create a seamless experience that boosts loyalty & drives revenue

Organiser: Scott Cormack

Webinar: Boost Efficiency By Connecting With Customers More Easily

Oct 22, 2020

Online

Discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.

Organiser: Scott Cormack

Webinar: Engage and Amaze Customers: How to Create a Compelling Brand Experience

Oct 8, 2020

Online

One of the CMO’s jobs is to develop the brand promise. But what happens after that?

Organiser: Jasmine Kees

Webinar: Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents

Sep 22, 2020

Virtual

To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.

Organiser: Scott Cormack

Reuters Events: Customer Service & Experience Summit Europe

Aug 26, 2020 to Aug 27, 2020

Virtual

Reuters Events: Customer Service & Experience Summit Europe is a meeting focused on bringing together an unrivalled list of customer service leaders across Europe.

Organiser: Paul Bergamini

Webinar: Don't Look Tone Deaf: Shifting Your Content & Creative to Align with Cultural Phenomena

May 19, 2020

In this webinar, you'll get advice from three of America's most recognizable brands on how they are shifting their content and creative strategy to set themselves up for success.

Organiser: Jasmine Kees

Webinar: How CX & Customer Service Will be Forever Changed by COVID-19

May 7, 2020

In the past 8 weeks we have seen the customer service landscape change more than in the previous 10 years.

Organiser: Paul Bergamini

Webinar: Adapt Your Customer Service Department to Home Working and COVID-19 Pandemonium

Apr 30, 2020

Your customers not only expect great support on their preferred channel, they expect a personalized service experience seamlessly across multiple channels

Organiser: Aaron Jackson

Webinar: The Agile Marketing Team: Adapting your Strategy During a Global Crisis

Apr 29, 2020

As the face of the business, marketing teams must be able to quickly adapt their brand’s messaging to suit new customer concerns, needs, wants, and expectations.

Organiser: Jasmine Kees

Webinar: Create a Customer-Service Obsessed Culture

Apr 8, 2020

In these uncertain times it is important to keep your customer at the heart of what you do.

Organiser: Paul Bergamini

Webinar: Quality Over Quantity – The Changing Face of 2020 Marketing

Apr 1, 2020

This is a call to end inauthentic, impersonal marketing. The marketing department is in a crucial transition from quantity to quality – it’s time to cut through the digital noise with purpose-driven, data-backed marketing.

Organiser: Jasmine Kees

Webinar:The Future of Marketing: Trends and Challenges Ahead

Feb 26, 2020

As a marketer you need your finger on the pulse both in terms of new technologies and trends to fully unleash your potential.

Organiser: Paul Bergamini

Webinar: Redefine Customer-Centricity for the Ultimate 2020 Marketing Strategy

Feb 19, 2020

So, what does customer-centricity look like for marketers today? And how can your business take that one step further?

Organiser: Jasmine Kees

Free Webinar Redefining Support Agent Potential - Boost the productivity of your customer service team.

Jan 30, 2020

New strategies and technologies to empower agents and boost the productivity of your customer service team.

Organiser: Aaron Jackson

Free Webinar Redefining Support Agent Potential - Boost the productivity of your customer service team.

Jan 30, 2020

New strategies and technologies to empower agents and boost the productivity of your customer service team.

Organiser: Aaron Jackson