Discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.

Organiser: Scott Cormack

To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.

Organiser: Scott Cormack

In this webinar, you'll get advice from three of America's most recognizable brands on how they are shifting their content and creative strategy to set themselves up for success.

Organiser: Jasmine Kees

Your customers not only expect great support on their preferred channel, they expect a personalized service experience seamlessly across multiple channels

Organiser: Aaron Jackson

In these uncertain times it is important to keep your customer at the heart of what you do.

Organiser: Paul Bergamini

As a marketer you need your finger on the pulse both in terms of new technologies and trends to fully unleash your potential.

Organiser: Paul Bergamini

New strategies and technologies to empower agents and boost the productivity of your customer service team.

Organiser: Aaron Jackson

You need to cut through the noise with compelling content that engages your audience and leaves a lasting impression.

Organiser: Paul Bergamini

Each year brings new ideas and new challenges to the customer service department. It can be tough to keep up, but to help you prepare for the year ahead we are bringing together some of the best in the business to talk over how we got here and what's next.

Organiser: Aaron Jackson