Webinar: Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue

Oct 28, 2020

Online

Listen to your customers & learn from them in order to create a seamless experience that boosts loyalty & drives revenue

Organiser: Scott Cormack

Webinar: Boost Efficiency By Connecting With Customers More Easily

Oct 22, 2020

Online

Discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.

Organiser: Scott Cormack

Webinar: Engage and Amaze Customers: How to Create a Compelling Brand Experience

Oct 8, 2020

Online

One of the CMO’s jobs is to develop the brand promise. But what happens after that?

Organiser: Jasmine Kees

Webinar: Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents

Sep 22, 2020

Virtual

To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.

Organiser: Scott Cormack

Reuters Events: Customer Service & Experience Summit Europe

Aug 26, 2020 to Aug 27, 2020

Virtual

Reuters Events: Customer Service & Experience Summit Europe is a meeting focused on bringing together an unrivalled list of customer service leaders across Europe.

Organiser: Paul Bergamini

Webinar: Don't Look Tone Deaf: Shifting Your Content & Creative to Align with Cultural Phenomena

May 19, 2020

In this webinar, you'll get advice from three of America's most recognizable brands on how they are shifting their content and creative strategy to set themselves up for success.

Organiser: Jasmine Kees

Webinar: How CX & Customer Service Will be Forever Changed by COVID-19

May 7, 2020

In the past 8 weeks we have seen the customer service landscape change more than in the previous 10 years.

Organiser: Paul Bergamini

Webinar: Adapt Your Customer Service Department to Home Working and COVID-19 Pandemonium

Apr 30, 2020

Your customers not only expect great support on their preferred channel, they expect a personalized service experience seamlessly across multiple channels

Organiser: Aaron Jackson

Webinar: The Agile Marketing Team: Adapting your Strategy During a Global Crisis

Apr 29, 2020

As the face of the business, marketing teams must be able to quickly adapt their brand’s messaging to suit new customer concerns, needs, wants, and expectations.

Organiser: Jasmine Kees

Webinar: Create a Customer-Service Obsessed Culture

Apr 8, 2020

In these uncertain times it is important to keep your customer at the heart of what you do.

Organiser: Paul Bergamini

Webinar: Quality Over Quantity – The Changing Face of 2020 Marketing

Apr 1, 2020

This is a call to end inauthentic, impersonal marketing. The marketing department is in a crucial transition from quantity to quality – it’s time to cut through the digital noise with purpose-driven, data-backed marketing.

Organiser: Jasmine Kees

Webinar:The Future of Marketing: Trends and Challenges Ahead

Feb 26, 2020

As a marketer you need your finger on the pulse both in terms of new technologies and trends to fully unleash your potential.

Organiser: Paul Bergamini

Webinar: Redefine Customer-Centricity for the Ultimate 2020 Marketing Strategy

Feb 19, 2020

So, what does customer-centricity look like for marketers today? And how can your business take that one step further?

Organiser: Jasmine Kees

Free Webinar Redefining Support Agent Potential - Boost the productivity of your customer service team.

Jan 30, 2020

New strategies and technologies to empower agents and boost the productivity of your customer service team.

Organiser: Aaron Jackson

Free Webinar Redefining Support Agent Potential - Boost the productivity of your customer service team.

Jan 30, 2020

New strategies and technologies to empower agents and boost the productivity of your customer service team.

Organiser: Aaron Jackson

Webinar: Cut through the noise with compelling and creative marketing content

Jan 23, 2020

You need to cut through the noise with compelling content that engages your audience and leaves a lasting impression.

Organiser: Paul Bergamini

Webinar: A New Decade, A Martech Rehash

Jan 15, 2020

Can Authentic Marketing Bring Back Brand Trust?

Organiser: Jasmine Kees

Webinar: The Future of Customer Service: Trends to Test in 2020

Dec 12, 2019

Each year brings new ideas and new challenges to the customer service department. It can be tough to keep up, but to help you prepare for the year ahead we are bringing together some of the best in the business to talk over how we got here and what's next.

Organiser: Aaron Jackson

Webinar: Make Marketing Mean Something: Strike the Right Balance

Dec 11, 2019

Achieve Something With Your Marketing: Championing Causes

Organiser: Paul Bergamini

Webinar: 10 Simple Hacks to Upgrade Your 2020 Marketing Strategy

Nov 26, 2019

For years, reports have read “by 2020, marketing will…” – it may just be another year, but expectations are higher than ever. Priorities and budgets have been set and it’s time to ensure your strategy is hitting all the bases.

Organiser: Jasmine Kees