Customer service leaders from the world's biggest brands, share best practice and map out the future of service, support and experience..

Organiser: Scott Cormack

Join speakers from IBM, Nationwide and Thomson Reuters to hear about nurturing great employee experience. An organization’s CX goals can become a reality when everyone across the enterprise has adopted a unified, customer-centric mindset.

Organiser: Scott Cormack

It is imperative that your business does not neglect these channels and ensures top-class mobile & in-app support.

Organiser: Scott Cormack

The virtual event that is purpose-built to propel your business into the future of customer service.

Organiser: Scott Cormack

Tell a better brand story, create engaging content & elevate customer relationships.

Organiser: Jasmine Kees

Discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.

Organiser: Scott Cormack

To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.

Organiser: Scott Cormack

In this webinar, you'll get advice from three of America's most recognizable brands on how they are shifting their content and creative strategy to set themselves up for success.

Organiser: Jasmine Kees

Your customers not only expect great support on their preferred channel, they expect a personalized service experience seamlessly across multiple channels

Organiser: Aaron Jackson