Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents
Kate Rayner, (Sep 23, 2020)
Featuring: Twitter, ESPN, Freshly & Playvox
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As we look towards a new year with optimism, the service...
Featuring: DHL, Caller ID Reputation
Featuring: Sutter Health, TGI Fridays, Dolby, VoteBash
Kate Rayner, (Sep 23, 2020)
Featuring: Twitter, ESPN, Freshly & Playvox
Kate Rayner, (Jul 23, 2020)
Featuring: Pizza Hut, Extended Stay America and Gladly
JBarrett, (Aug 22, 2019)
The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than...
JBarrett, (Aug 16, 2019)
Accelerate your customer service efforts by listening to 45 minutes of direct takeaways from these European leaders.
Zsofi Kulcsar, (Sep 6, 2018)
FCBI, the company behind leading business intelligence brands including Ethical Corporation, Incite Group and Insurance Nexus has launched a...
Anonymous, (Jan 5, 2018)
A new app aims to make healthcare and hospital visits less painful, applying lessons learned by removing friction for patients and their visitors as...
Zsofi Kulcsar, (Dec 1, 2017)
When designers solve customer needs, everyone wins. Susan Kuchinskas reports on day two of the Open Mobile Summit in San Francisco.
Matt Pigott, (Feb 14, 2017)
Last in a four-part series on personalization in 2017
Matt Pigott, (Feb 14, 2017)
Third in a four-part series on personalization in 2017
Matt Pigott, (Feb 1, 2017)
Second in a four-part series on personalization in 2017
Matt Pigott, (Sep 18, 2016)
Just because you can't see something, doesn't mean it isn't there.
Matt Pigott, (Sep 18, 2016)
From Southwest Airlines to Spotify: how a little love goes a long way
Matt Pigott, (Sep 18, 2016)
The fastest growing companies start with a customer-centric attitude. Discover why keeping up is vital to win the hearts and minds of modern consumers
Matt Pigott, (Jul 22, 2016)
The third and final installment of our three-part series on content and the art of brand storytelling.
Matt Pigott, (Jul 22, 2016)
Plus…how Disney is knocking personalization out the park!
adaptive, (Jul 19, 2016)
James Royer, Director of Digital Media & Strategy, The Kansas City Chiefs