Customer Experience

Voice of the Customer: Creating a Seamless, Personalized Experience...
Featuring: Sutter Health, TGI Fridays, Dolby, VoteBash
Building the Ultimate Customer Service Workforce – Train, Motivate...
Featuring: Twitter, ESPN, Freshly & Playvox
The Customer Service Leader of the Future
Featuring: Pizza Hut, Extended Stay America and Gladly

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC
JBarrett, (Aug 22, 2019)

The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than...
Webinar Recordings: HP, Google and Sure Petcare share the latest strategies and innovations for customer-centricity
JBarrett, (Aug 16, 2019)

Accelerate your customer service efforts by listening to 45 minutes of direct takeaways from these European leaders.
Uber, City of San Diego, NGP Capital, City of Austin and many more confirmed to speak at the inaugural IMACT>CITIES conference and expo
Zsofi Kulcsar, (Sep 6, 2018)

FCBI, the company behind leading business intelligence brands including Ethical Corporation, Incite Group and Insurance Nexus has launched a...
VenueNext Uses NFL Playbook to Hit Paydirt in mHealth
Anonymous, (Jan 5, 2018)

A new app aims to make healthcare and hospital visits less painful, applying lessons learned by removing friction for patients and their visitors as...
Making Mobile Magic: Start with the Consumer ( Open Mobile Summit Day 2 Wrap Up)
Zsofi Kulcsar, (Dec 1, 2017)

When designers solve customer needs, everyone wins. Susan Kuchinskas reports on day two of the Open Mobile Summit in San Francisco.
Delivering the personal touch: don't creep out your customers
Matt Pigott, (Feb 14, 2017)

Last in a four-part series on personalization in 2017
Delivering the personal touch: why more brands are turning to voice
Matt Pigott, (Feb 14, 2017)

Third in a four-part series on personalization in 2017
Delivering the personal touch: NASCAR's big data drive
Matt Pigott, (Feb 1, 2017)

Second in a four-part series on personalization in 2017
Customer service disruption, part three: never underestimate the power of intangibles...
Matt Pigott, (Sep 18, 2016)

Just because you can't see something, doesn't mean it isn't there.
Customer service disruption, part two: how Southwest and Spotify are spreading real love
Matt Pigott, (Sep 18, 2016)

From Southwest Airlines to Spotify: how a little love goes a long way
Customer service disruption: keeping up with the unicorns
Matt Pigott, (Sep 18, 2016)

The fastest growing companies start with a customer-centric attitude. Discover why keeping up is vital to win the hearts and minds of modern consumers
Content and the platform puzzle: how the Discovery Channel solved it
Matt Pigott, (Jul 22, 2016)

The third and final installment of our three-part series on content and the art of brand storytelling.
Can fewer touchpoints lead to less CMO stress and happier customers?
Matt Pigott, (Jul 22, 2016)

Plus…how Disney is knocking personalization out the park!
How The Kansas City Chiefs became one of the most contagious brands on Facebook
adaptive, (Jul 19, 2016)

James Royer, Director of Digital Media & Strategy, The Kansas City Chiefs
Case Study: How employee advocacy is transforming and preparing companies for the future of social business
adaptive, (Jul 19, 2016)

Marylin Montoya, Director of Marketing and Partnerships, Sociabble Trina Chaimongkol, VP Client Services & Sales, Sociabble
Key influencers and your brand: A long-term approach to create mutual value
adaptive, (Jul 19, 2016)

Konnie-Alex Brown, Head of Social Influencer Relations, Dell

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