Customer Experience

Webinar Recordings: HP, Google and Sure Petcare share the latest...
Accelerate your customer service efforts by listening to 45...
Uber, City of San Diego, NGP Capital, City of Austin and many more...
FCBI, the company behind leading business intelligence...
VenueNext Uses NFL Playbook to Hit Paydirt in mHealth
A new app aims to make healthcare and hospital visits less...

Making Mobile Magic: Start with the Consumer ( Open Mobile Summit Day 2 Wrap Up)
Zsofi Kulcsar, (Dec 1, 2017)

When designers solve customer needs, everyone wins. Susan Kuchinskas reports on day two of the Open Mobile Summit in San Francisco.
Delivering the personal touch: don't creep out your customers
Matt Pigott, (Feb 14, 2017)

Last in a four-part series on personalization in 2017
Delivering the personal touch: why more brands are turning to voice
Matt Pigott, (Feb 14, 2017)

Third in a four-part series on personalization in 2017
Delivering the personal touch: NASCAR's big data drive
Matt Pigott, (Feb 1, 2017)

Second in a four-part series on personalization in 2017
Customer service disruption, part three: never underestimate the power of intangibles...
Matt Pigott, (Sep 18, 2016)

Just because you can't see something, doesn't mean it isn't there.
Customer service disruption, part two: how Southwest and Spotify are spreading real love
Matt Pigott, (Sep 18, 2016)

From Southwest Airlines to Spotify: how a little love goes a long way
Customer service disruption: keeping up with the unicorns
Matt Pigott, (Sep 18, 2016)

The fastest growing companies start with a customer-centric attitude. Discover why keeping up is vital to win the hearts and minds of modern consumers
Content and the platform puzzle: how the Discovery Channel solved it
Matt Pigott, (Jul 22, 2016)

The third and final installment of our three-part series on content and the art of brand storytelling.
Can fewer touchpoints lead to less CMO stress and happier customers?
Matt Pigott, (Jul 22, 2016)

Plus…how Disney is knocking personalization out the park!
How The Kansas City Chiefs became one of the most contagious brands on Facebook
adaptive, (Jul 19, 2016)

James Royer, Director of Digital Media & Strategy, The Kansas City Chiefs
Case Study: How employee advocacy is transforming and preparing companies for the future of social business
adaptive, (Jul 19, 2016)

Marylin Montoya, Director of Marketing and Partnerships, Sociabble Trina Chaimongkol, VP Client Services & Sales, Sociabble
Key influencers and your brand: A long-term approach to create mutual value
adaptive, (Jul 19, 2016)

Konnie-Alex Brown, Head of Social Influencer Relations, Dell
Multiple Platforms, Exponential Success: Right Message, Right time, right medium
adaptive, (Jul 19, 2016)

Steven Wastie, Chief Marketing Officer, Origami Logic Noah Cole, Director, Social Media and Communications, Autodesk Joseph Fullman, Vice President...
Content Creation: Drive engagement with personalized, captivating and timely content
adaptive, (Jul 19, 2016)

Sarah Dale, Vice President, Digital and Content, The Wall Street JournalLeslie Drate, Social Media Manager, US Consumer Print, HPDave Evans, VP,...
How Coca-Cola uses social to build a personal connection, and achieve deeper, more meaningful relationships
adaptive, (Jul 19, 2016)

Tim Goudie, Social Media Director, The Coca-Cola Company
One-to-One Social Media: Using social to engage individual customers at scale
adaptive, (Jul 19, 2016)

Evan Greene, Chief Marketing Officer, The Recording AcademyStephanie Anderson, Chief Marketing Officer, Time Warner Cable Business ClassJosh March,...

Login

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC