By Kate Rayner - July 23rd, 2020

Featuring: Pizza Hut, Extended Stay America and Gladly

Webinar Recording: The Customer Service Leader of the Future

It has never been more important to understand that customer expectations are rising and must be met head on by providing truly exceptional customer experience. A leader of the future that can identify the strategies that will lead your business towards a best-in-class customer service is a crucial piece of the puzzle. Empower your agents with the tools they need to deliver a radically personal experience on any channel, reduce resolution times and build lifelong conversations.

In this webinar we discuss:

Arm your agents with the tools they need so that they can go beyond basic customer insights and provide a radically personal experience tailored to a customer’s history

Go beyond omnichannel to any channel – Deliver a seamless experience that allows you to build meaningful relationships wherever your customer is

Future-proof the base of your tech-stack to support the adoption of advancing technology and ensure your department stays ahead


  • Mike Kuenne, Chief Customer Experience Officer, Extended Stay America

  • Nigel Henry, Director of Customer Experience, Pizza Hut

  • Mike McCarron, VP of Customers, Gladly

  • Nicholas Zeisler, Principal & CX Strategist, Zeisler Consulting


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