Welcome to the Incite Group White Paper library. Below you can download relevant best practice whitepapers across brand marketing, mobile product and customer service.
2020 State of Customer Service Report: Benchmark against 900+ Customer Service Leaders
Published on: Sep 2019
With more than 900 responses from customer service leaders, over 30% of whom come from top leadership positions, this is the go-to report to understand the state of customer service.
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The State of Marketing 2020: Key Trends and Major Priorities
Published on: Sep 2019
With more than 900 responses from marketing leaders, this is the go-to report to understand the key trends and major priorities effecting marketers today.
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The State of Customer Service Report – 500+ leaders benchmark their support
Published on: Jan 2019
The Incite Group have just released the 2019 State of Customer Service Report providing you with an inside look at the strategies, techniques and trends of over 500 customer service and social care professionals.
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2018 State of Marketing Whitepaper
Published on: May 2018
Incite Group wants to get to the bottom of where exactly marketers are spending their time and money, and what should be on your priority list for 2018.
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The State of Marketing 2017
Published on: Sep 2017
Gain direct insight from 1300 marketers on personalization, content, storytelling, marketing attribution, and the future of marketing
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The State of Customer Service 2017
Published on: Sep 2017
Gain direct insight from over 100 brand leaders on their changing priorities, budgets, team compositions, community strategies, training regimes and more.
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