By Kate Rayner - September 23rd, 2020
Featuring: Twitter, ESPN, Freshly & Playvox
Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents
Reuters Events are excited to announce our next free webinar: Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents. Join over 1000 customer care professionals and tune into this hour-long webinar which will provide you with crucial insights into the future of customer service from senior leaders at some of America’s biggest brands.
In an era where the customer is king, support agents are your most important resource - It is more important than ever to evaluate, improve and inspire agent performance. To ensure you are providing the ultimate customer experience, it is vital to have the strategies and processes in place which will allow your agents to thrive across all channels.
In this webinar we discuss:
Boost your customer service team’s performance - Optimize your quality operations and empower your agents by giving them visibility and real-time feedback on what they can improve. Keep them trained and updated.
Centralize and automate your entire QA process - Ensure quality performance is always being monitored, measured, trained, recognized and rewarded to drive agent improvement & productivity
Optimize agent performance across channels - Evolve your CRM to empower your agents with a more actionable understanding of your customers, no matter the touchpoint.
Colin Crowley, VP Customer Experience, Freshly
Emily Gray, VP Customer Success, Playvox
Donald Hicks, VP Global Ops & Customer Experience, Twitter
Doug Kramon, Senior Director Fan Support & Customer Care Ops, ESPN
Nicholas Zeisler, Principal, Zeisler Consulting
ORIGINALLY BROADCAST: 23 SEP, 2020