By aaronjackson - January 27th, 2022
As we look towards a new year with optimism, the service and experience industry must be prepared for the challenges and opportunities that await. It is no secret that customer expectations have dramatically shifted in recent months, and so we must continue to be flexible as we seek to provide care experiences that exceed expectations.
Featuring: Nationwide, Omni hotels & Resorts, Ricoh USA and Hootsuite - Watch Now!
Watch this webinar to discover the top trends, challenges and opportunities that the customer service industry faces in 2022, to ensure that you are prepared to stay ahead of the curve!
Digital Desires - Learn how your customers' expectations have shifted over the last 2 years. With the desire for digital channels sky-rocketing, service delivered via social channels like Facebook Messenger is immediate, convenient, and effective.
Data-Driven - Discover how your business can adapt to changing customer expectations by harnessing consumer insights to transform and revolutionize the end-to-end customer journey.
Learn from the Best – Unlock actionable takeaways that will allow you to make concrete changes to customer care strategy with insights and predictions from leading industry experts on what customer care will look like in 2022 and beyond.
Unified CX Transformation – Gain real-world insights from industry leaders who are overcoming fragmentation and ensuring that transformation is driven across the entire business and ensuring that the collective work towards a unified CX goal!
May 2022, San Diego Mission Bay Resort, San Diego
Empowered Agents, Intelligent Automation, Seamless Experiences - Launch into the Future of Customer Service & ExperienceBrochure Programme