By Kate Rayner - November 23rd, 2020
Featuring: DHL, Caller ID Reputation
Webinar Recording: Boost Efficiency By Connecting With Customers More Easily
Providing world class service is worthless if you cannot reach your customer in their time of need. In this webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs and increase trust and satisfaction scores.
In this webinar we discuss:
Increase service output. Boost efficiency by contacting your customer on their preferred channel at the right time.
Improve answer rates. Eliminate unsuccessful exchanges and phone tag to keep your agents focused on service, boosting efficiency and CSAT.
Protect your company’s reputation and get more calls answered. In today’s world in which consumers are being bombarded with nuisance calls and messages it is vital that you have a strategy to cut through the noise.
Pete Poul-Graf, VP Global Service Desk, DHL
Scott Ballantyne, Caller ID Reputation
Nicholas Zeisler, Principal, Zeisler Consulting
ORIGINALLY BROADCAST: 23 OCT, 2020