All Latest Articles

Measuring Twitter Engagement

adaptive, (Oct 1, 2014)

Twitter is fast becoming the channel of choice for marketing activities that convert into sales. Measuring its effectiveness is now possible with the first benchmark report.

How to spend your corporation’s social media marketing budget

David Howell, (Oct 1, 2014)

Choosing which social media networks should gain more of your corporation’s marketing spend is now of paramount importance to deliver high levels of engagement and loyalty.

4 reasons to attend #CSMEU

Liam Dowd, (Sep 29, 2014)

Putting social media at the heart of your business

6 Insights from Heinz and Gumtree on Multichannel

Mark Kersteen, (Sep 24, 2014)

Jason West, former CMO of H. J. Heinz and Sam Diamond, Head of Brand for Gumtree joined us for our monthly webinar. They each shared one of their...

The Wednesday Update including social media giving, digital marketing ad spending and social app access

Liam Dowd, (Sep 24, 2014)

Social media giving, digital marketing ad spending and social app access

Visual content drives social media in South Africa

adaptive, (Sep 24, 2014)

Social media marketing means understanding what drives consumers to your business. In South Africa, this is visual content.

Social Media Tactics Part 3: How to get people talking about your brand

adaptive, (Sep 24, 2014)

Social media can be used to make a brand brilliant, tell stories and build up a narrative that everyone wants to read

Press Release: The Multi-Channel Customer Service Revolution

Anonymous, (Sep 22, 2014)

Traditional customer service is undergoing a revolutionary transformation. In this multi-channel age, it’s no longer good enough for companies to...

Multichannel in Action: A webinar with Heinz and Gumtree

nickjohnson, (Sep 22, 2014)

In the run up to the Incite Summit in London and New York, we're running a series of short webinars with key speakers from the event on some of the...

Key takeaways from #CSMSF 2014

Liam Dowd, (Sep 18, 2014)

Some of the best bits...

Condé Nast’s Data-Driven Entertainment

Mark Kersteen, (Sep 17, 2014)

It’s easy for a brand new company to take on a data-focused approach. At least, easier than one that’s been around for more than a century....

Get Your Organization to Deliver Great Digital Experiences

Mark Kersteen, (Sep 17, 2014)

It’s a story we’re seeing more and more. Established, successful companies reinventing their marketing and their business models to remain...

Matching customer experience expectations is getting harder, say marketers

nickjohnson, (Sep 17, 2014)

We’ve been conducting some surveys with your peers over the course of the last few weeks.  They’re still ongoing, but the preliminary results...

The Wednesday Update including Instagram on the catwalk, Facebook video marketing and tweet locations

Liam Dowd, (Sep 17, 2014)

Instagram on the catwalk, Facebook video marketing and tweet locations.

CMOs transform into CDOs

adaptive, (Sep 17, 2014)

To make the most of the social media landscape, CMOs need to change and adapt to ensure their corporations’ take full advantage of the social space.

Social Tactics Part 2: Adapt or die

adaptive, (Sep 17, 2014)

As Social media platforms and market trends shift and change it is vital that your corporation is prepared

Turning Social Data into Actionable Intelligence - 7 Top Tips

Liam Dowd, (Sep 16, 2014)

Making use of all that social data

How to Use Incite On Demand

Mark Kersteen, (Sep 12, 2014)

Incite On Demand gives you complete access to every panel from every Incite Summit. You can explore Incite On Demand  in the following ways: By...

Apple Event: What People REALLY Cared About

Liam Dowd, (Sep 12, 2014)

What happens every fall?

Apple's Announcements Are a Huge Deal for Marketers

Mark Kersteen, (Sep 10, 2014)

Another Apple launch event, another batch of surprises that aren’t that surprising. There’s been buzz about Apple launching a watch, mobile...

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