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Wake-up call: Swiss hotel school says ignore blockchain at your peril

Wake-up call: Swiss hotel school says ignore blockchain at your peril, (Wake-up call: Swiss hotel school says ignore blockchain at your peril)

Riccardo Campione, a lecturer in RM and Pricing at Les Roches Global Hospitality Education says there are three reasons for hotels to take note

4 ways to rethink airline RM in a personalised world

4 ways to rethink airline RM in a personalised world, (4 ways to rethink airline RM in a personalised world)

Travel suppliers were early adopters of analytical tools for demand forecasting and pricing, but the drive to personalisation is making RM work harder. Tom Bacon explains

Dynamic and Personalized Pricing

Dynamic and Personalized Pricing , (Dynamic and Personalized Pricing )

We are on the cusp of a revolution that promises greater personalization and profitability as pricing becomes more segmented and relevant to each customer. Download this free report, which is part of a four-part series, to understand how pricing in travel is charging into the future and how you can become part of this revolution

Lost and found: how airline RM can make a comeback

Lost and found: how airline RM can make a comeback, (Lost and found: how airline RM can make a comeback)

In recent years, airline RM has become far less effective and strategic but with increased customer engagement, merchandising and personalisation change is afoot, writes Tom Bacon

United Airlines booking curve ball is a customer experience win

United Airlines booking curve ball is a customer experience win, (United Airlines booking curve ball is a customer experience win)

Airline booking curves are a complicated business and generally require a micro focus, but United is bucking that trend, writes Tom Bacon

Millennium Hotels: why loyalty is all about feeling the love

Millennium Hotels: why loyalty is all about feeling the love, (Millennium Hotels: why loyalty is all about feeling the love)

Building loyalty is complicated and the industry is still not connecting the data dots. Pamela Whitby speaks to the CMO of Millennium Hotels to find out more

Marketing dos and don’ts from Best Western

Marketing dos and don’ts from Best Western, (Marketing dos and don’ts from Best Western)

Forget about new-fangled technology, Best Western says we need to get back to basics first and, quite simply, connect the data dots. Pamela Whitby reports

RM & pricing: mere ‘accessories’ to the customer experience?

RM & pricing: mere ‘accessories’ to the customer experience?, (RM & pricing: mere ‘accessories’ to the customer experience?)

In the past airline revenue management (RM) used to be most closely linked to pricing decisions but with the customer now first, Tom Bacon argues a more holistic view may be in order

Come the revolution in airline overbooking

Come the revolution in airline overbooking, (Come the revolution in airline overbooking)

Tom Bacon takes look at the opportunity to reduce the cost of airline oversales

5 Distribution dilemmas that hotels must tackle now

5 Distribution dilemmas that hotels must tackle now , (5 Distribution dilemmas that hotels must tackle now )

From blurring distribution channels to rising commissions and defensive pricing, it is a challenging environment but hotels are fighting back, finds a recent white paper

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