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Duffel: helping new entrants to bag a flight and crack CX

Duffel: helping new entrants to bag a flight and crack CX, (Duffel: helping new entrants to bag a flight and crack CX)

It may be a start up tech company trying to disrupt airline technology incumbents but the end user experience is where it all started. Pamela Whitby reports

Artificial Intelligence: a functional fit or a disciplined tool?

Artificial Intelligence: a functional fit or a disciplined tool?, (Artificial Intelligence: a functional fit or a disciplined tool?)

It is early days for the use of artificial intelligence (AI) and companies are still finding their way about where it best fits. For now, as the technology beds down, there are two possible approaches, writes Tom Bacon

Farewell Thomas Cook. Gone but not forgotten

Farewell Thomas Cook. Gone but not forgotten, (Farewell Thomas Cook. Gone but not forgotten)

There will be far-reaching consequences from the collapse of a 178-year-old icon of travel and our thoughts are with all affected

Airbnb, WhyHotel, Roomkey: from pop-ups to novel design and honest booking

Airbnb, WhyHotel, Roomkey: from pop-ups to novel design and honest booking , (Airbnb, WhyHotel, Roomkey: from pop-ups to novel design and honest booking )

Why not a pop-up hotel in the evolving hospitality landscape? Hear more at EyeforTravel North America, travel’s most senior event of 2019

Payment regulations: travel companies must brush up on communication

Payment regulations: travel companies must brush up on communication, (Payment regulations: travel companies must brush up on communication)

With less than one-fifth of companies informing their travellers about the impact of strong customer authentication (SCA) regulations, could the delays to implementation be a welcome break?

Wake-up call for voice in travel

Wake-up call for voice in travel, (Wake-up call for voice in travel)

Sally White takes a look at developments in voice and finds that there is still a way to go

Payment security: implementation delays are good news for travel

Payment security: implementation delays are good news for travel, (Payment security: implementation delays are good news for travel)

Delays are not usually good in the travel industry, but the extension of the deadline for implementing new EU security deals could be. Sally White reports

Reality check-in: a sneak peak at airports of the future

Reality check-in: a sneak peak at airports of the future, (Reality check-in: a sneak peak at airports of the future)

From digital passports to chatbots, electric aircraft, facial recognition and 5G robots, new-fangled technology is taking airports into a new era but not quite in time for this summer break! Sally White reports

Q&A: Virgin Trains CIO ‘highly confident’ in tech innovation

Q&A: Virgin Trains CIO ‘highly confident’ in tech innovation, (Q&A: Virgin Trains CIO ‘highly confident’ in tech innovation)

In the complicated UK rail industry, companies are now going all out to simplify the journey and improve the experience. Virgin Trains is one

Accor: going ‘ALL’ out to build a modern loyalty programme

Accor: going ‘ALL’ out to build a modern loyalty programme , (Accor: going ‘ALL’ out to build a modern loyalty programme )

Loyalty in travel is not what it used to be and like many other hotel groups, Accor is looking to build an ecosystem of partnerships to engage its customers

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