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Hotel tech can inject soul into customer service, says Swiss hospitality school

Hotel tech can inject soul into customer service, says Swiss hospitality school , (Hotel tech can inject soul into customer service, says Swiss hospitality school )

Two associate professors from Les Roches argue the case for travel tech in a digitally evolving world

Part II: Google centre stage as hotels draw direct swords

Part II: Google centre stage as hotels draw direct swords, (Part II: Google centre stage as hotels draw direct swords)

Sally White continues her look at hotel industry developments and finds that in the race to build brand kudos, new tech alone may not cut it

Part I: AI, facial recognition and hotel robots march into 2019

Part I: AI, facial recognition and hotel robots march into 2019, (Part I: AI, facial recognition and hotel robots march into 2019)

In the first of a two-part article Sally White looks at how some of last year’s defining moves in the hotel space are continuing to play out this year

Zoku: new cool kid on the extended stay block

Zoku: new cool kid on the extended stay block, (Zoku: new cool kid on the extended stay block)

Business travel that drags on isn't so much fun, but Dutch brand Zoku is looking to change that. Pamela Whitby interviewed co-founder Hans Meyer for a recent white paper

7 intelligent, relevant and human ways to hyper-personalise

7 intelligent, relevant and human ways to hyper-personalise, (7 intelligent, relevant and human ways to hyper-personalise)

A new free white paper from EyeforTravel hears insights from Japan Airlines, Allegiant Airlines and RCI on their journey towards hyper-personalisation in travel

Significant 2018, looking ahead and a Christmas wish list

Significant 2018, looking ahead and a Christmas wish list, (Significant 2018, looking ahead and a Christmas wish list)

Global expansion, natural disasters, Brexit woes, blockchain, and more, kept the travel industry on its toes this past year. Now it is onwards and upwards into the future

Airline disruption set to continue in 2019

Airline disruption set to continue in 2019, (Airline disruption set to continue in 2019)

Against a backdrop of gyrating oil prices, extreme weather, strikes and delays, the drive to digitalises continued to shift airline business models

Ground transport CEOs to shift up a gear in 2019

Ground transport CEOs to shift up a gear in 2019, (Ground transport CEOs to shift up a gear in 2019)

The chiefs of CheckMyBus and Blacklane share 2018 highlights, and what they see on the road ahead

Ctrip on mission to go global with ground transportation

Ctrip on mission to go global with ground transportation, (Ctrip on mission to go global with ground transportation)

EyeforTravel talks to Amy Wei who is heading up Ctrip’s foray into train travel starting in the UK

2019 priorities: EX, cybersecurity, brand power and blockchain

2019 priorities: EX, cybersecurity, brand power and blockchain, (2019 priorities: EX, cybersecurity, brand power and blockchain)

As travel companies look ahead to the New Year, Forrester delivers some hard-hitting analysis and advice

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