This report was produced as part of the knowledge exchange in the lead up the Compliance & Conduct Risk in Financial Services Forum.


  • Establishing good conduct metrics is top challenge for 2016: Just under half of our respondents stated this as a key challenge for 2016. The second highest challenge is the changing role of the compliance officer and third is defining good conduct.

  • Top three areas of spend in 2016: Our participants said their organisation will spend the most time and money in 2016 on technology, training & development and compliance. This suggests that good conduct will be more embedded in the organisational structure, so that decision making is ingrained with the best customer intentions.

  • Not enough regulatory guidance: Over half our respondents feel there isn’t enough information from the regulators to put clear conduct risk metrics in place. A further 59% feel the regulators aren’t doing enough to define good conduct.