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Opening Address

Opening Address, (Opening Address)

The antidote to overtourism is far from the madding crowd

The antidote to overtourism is far from the madding crowd , (The antidote to overtourism is far from the madding crowd )

'Overtourism' is certainly a catchphrase that grabbed headlines in 2018 but Bart van Poll, co-founder of Spotted by Locals, believes something can and should be done about it

Japan Airlines, RCI and Allegiant: The Journey to Hyper-personalization with a Human Touch

Japan Airlines, RCI and Allegiant: The Journey to Hyper-personalization with a Human Touch, (Japan Airlines, RCI and Allegiant: The Journey to Hyper-personalization with a Human Touch)

How the best in travel profit from hyper-personalization

How Best Western, Zoku, Ctrip and Meetings.com are Cracking the Customer Experience

How Best Western, Zoku, Ctrip and Meetings.com are Cracking the Customer Experience, (How Best Western, Zoku, Ctrip and Meetings.com are Cracking the Customer Experience)

Learn from top brands about how consumer expectations are changing and how to match those demands

Emotional intelligence is the key to CX in 2019, says Crowne Plaza

Emotional intelligence is the key to CX in 2019, says Crowne Plaza, (Emotional intelligence is the key to CX in 2019, says Crowne Plaza)

Forget artificial intelligence, could 'EI' be this year's hospitality industry buzzword? Crowne Plaza Hotels & Resorts, which is implementing a new EI-led training programme, seems to think so

Lessons in how to adapt, thrive and ‘make it simple’

Lessons in how to adapt, thrive and ‘make it simple’, (Lessons in how to adapt, thrive and ‘make it simple’)

Joerg Esser continues on the quest for simplicity and finds that an EyeforTravel keynote address made by Glenn Fogel in 2017 still provides inspiration
Opening Address

Opening Address, (Opening Address)
Chairperson Opening Address

Chairperson Opening Address, (Chairperson Opening Address)
The Next Wave is Already Here: Understand what the Real Threats and Opportunities are for Your Business

The Next Wave is Already Here: Understand what the Real Threats and Opportunities are for Your Business, (The Next Wave is Already Here: Understand what the Real Threats and Opportunities are for Your Business)
Mozio: Is Chasing the Life Time Value Metric a Game Changer for Travel?

Mozio: Is Chasing the Life Time Value Metric a Game Changer for Travel?, (Mozio: Is Chasing the Life Time Value Metric a Game Changer for Travel?)

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