By Conference Recording - June 15th, 2015

Create superior customer interactions with timely and personalized solutions

Learn how to: Achieve customer consistency through a “single customer view”: Synthesize cross-channel information to equip your staff with one, cohesive customer profile. Respond to customers at the speed they expect: Achieving real-time response is difficult, but vital. Hear how to streamline internal communications and procedures, whilst breaking through the external noise to identify key trends across multiple channels. Boost customer satisfaction and loyalty through personalized and personable responses: Surprised and delighted customers are loyal customers! Equip your frontline staff with the skills and tools to respond in a personable manner, and build a genuine connection. Hear from: Spotify, Vice-President, Global Customer Support, Chug Abramowitz AT&T, Digital Futurist and Social Media Architect, Gina Debogovich Dollar Shave Club, Vice President Member Services, Janet Song

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