Co-authored by Alexandra Wilson, Insurance Project Director at Reuters Events, and Matteo Carbone, Director of the IoT Insurance Observatory and Board Member at Net Insurance.

Over the last 5 years, the risks insurance tackles and the people it protects have undergone a systemic shift. In such an intense period of change for the industry, the race is truly underway for insurance companies to keep up with the most innovative technologies and rising customer expectations – all whilst operating in an increasingly unpredictable risk environment. Insurers must move faster than ever before to execute ambitious transformation plans and innovate with customer-centric products to not only gain market share, but ultimately retain it profitably.

But for those that successfully leverage the huge wealth of technology and data with a digital growth strategy that places the customer at its very heart, the opportunities of untapped potential and risk prevention are endless. 

That’s why Reuters Events are holding a number of in-person conferences across Europe, USA, and Canada to ensure the industry is indeed ready for the future:

These events will bring together key industry stakeholders from Strategy, Product, Technology, Customer, and Risk to transform products and services, meet shifting customer needs, and strategize for success in a changing world.

There are significant benefits to meeting in-person at events like this. Matteo has been one of the boldest voices pushing for the return of the in-person events. “As a speaker, I need to feel the energy of the people in the room and to look at their eyes while I’m presenting – this is what allows me to deliver a great speech. Also, quality networking requires an onsite presence. You build quicker (and better) relationships with people who are physically in front of you, than virtually. These are the reasons that motivate me to speak at each event of the Reuters Events Future of Insurance Series.” Furthermore, continued Matteo, “These are the first things everybody in the insurance conference circuit says. However, I see one more fundamental reason for going back to the in-person format: the deepness and broadness of the lessons learned.”

In today’s fast-moving market with unsettled customer behaviors and trends, rapidly adapting to change is fundamental. A concrete and deep understanding of the trends, as of thinking outside the box are fundamental not only for thriving, but even for surviving. Reuters Events exists to deliver the intelligence and foster the relationships that shape strategy and secure growth in the future for leading insurers worldwide – and there’s no better way to do this than in-person. 

Each of us have reflected on the personal experience, and identified at least three interconnected reasons why in-person conferences are better for learning:

  • The Commitment: When you decide to attend an in-person event, you are investing a significant amount of your time. You keep your diary clear all day, the only placeholders from the outside world are truly unavoidable things. Moreover, you trust the editor who curated the content, and you attend most of the sessions on the agenda. However, at virtual events where computer fatigue is a real thing, you don’t block out the calendar and listen to each session – instead opting to attend a few sessions that you have pre-evaluated as important for you, therefore limiting your experience to solely familiar content. You likely leave the online platform just after you ingested the content, leaving you without interaction and exposure to lateral thinking. On the flipside, at an in-person conference you spend time hearing from and talking with strangers, and you feed your brain with their alternative points of view and out-of-the-box ideas.
  • The Interaction: To speak in front of a cup of coffee with the speaker and some of the attendees allows you to get the color that exists around a topic. Everything seems easy on the polished slides presented, and online you are only scraping the surface of an insurance innovation initiative. It is only when talking with those who have directly experimented and tried new ideas that you can understand what happens behind the scenes. The interactions between the brains of the in-person attendees generates new knowledge that no one of them would have obtained alone.
  • The Attention: With an on-site presence, you are there 100%. The contents of the conference and the participants around you come first. When you are attending remotely from your home, you have many sources of distraction from your partner to your pet, and even your fridge! There’s always that presentation to finish, and that email backlog to address. All these forces compete – together with the notifications on your phone – for your attention and limit your focus on learning. 

For these reasons, the broadness and deepness of the learning at in-person events remains unique. Alongside this, quality attendance and an unmatched speaker line-up is a given at any Reuters event, attracting senior decision makers, domain experts and industry key influencers as a rule. The result? Forums where business gets done – not just discussed. 

Reuters Events Future of Insurance Series will bring together CEO and C-level executives from the most relevant players in the insurance arena worldwide. We are looking forward to catching up with you in-person at these events in the coming months.

For more information or to get involved in the events, please email