CHICAGO: Initiatives that have transformed customer experience and carrier process in 2019 celebrated at black-tie gala event

The winners of the Insurance Nexus awards were revealed at an exclusive, black-tie ceremony held at the Hilton Chicago Hotel on Thursday, September 12th, 2019, Insurance Nexus can now announce. Held to recognize and celebrate the teams, companies and individuals driving truly innovative, impactful and lasting change in the North American insurance space, the awards ceremony saw attendees enjoy a three-course meal, cocktails and entertainment including comedy, live music and more.

As the pursuit of seamless, digital services from quote to claim continues, insurance carriers are currently witnessing unprecedented transformation as they strive to become customer-centric organizations. With 15 categories of award, each recognizing either an Insurance Leader, an Insurance Team or anInsurance Initiative, the Insurance Initiatives categories are intended to reward innovations that serve to empower customers and strengthen the value proposition of connected insurance

The finalists were selected by a panel of esteemed judges, who were tasked with identifying the greatest impacts from technology implementation, process optimization and organizational restructuring. Drawn from an array of industry experts, the judging panel included Matteo Carbone, Founder, IoT Insurance Observatory, Scott McCormick, President, Connected Vehicle Trade Association and Karlyn Carnahan, Head of P&C Insurance, Americas, Celent. The full judging panel can be viewed here:


“Personally, it truly means the world to me. I feel very proud and honoured, and believe hard work while being passionate on things that we do always leads to success.

Our team had put a lot of heart and soul to our work, It means a great validation and recognition that we are on the right path. As a micro size, Western Canadian broker, we are very happy to be recognised among with other large multi-national, successful firm, this is very humbling.

Professionally it means our company can now connect with more people on a bigger scale, sharing our solution with small brokers and create positive change on a bigger scale.”- Said Calvin Lim, CEO of UW Insure Brokers.


The winners of the ‘Insurance Initiatives of the Year’ categories were as follows:

North American Innovative Broker of the Year

  • UW Insure Brokers


North American Business Transformation of the Year

  • MetLife, Global Claims Team

As official sponsors of the North American Business Transformation of the Year category, LexisNexis Risk Solutions recognizes an organization that has significantly transformed how their business operates in the past 3 years and are seeing tangible benefits from this transformation.


North American Customer Experience of the Year

  • MetLife, Global Claims Team


New Insurance Product of the Year

  • BCS Financial, Essential Care Group Critical Illness


“BCS is honored to have received the “New Product of the Year” and “North American Contribution to Society” awards, recognizing the EssentialCare Critical Illness product,” said Bruce Bahn, vice president, Product. “We are incredibly proud of our team at BCS for their hard work and dedication to this new product that for the first time includes coverage for four of the most prevalent serious mental health conditions. We are grateful to Insurance Nexus and the judges for this recognition.”


The Awards offer the prestige of being recognized by the global insurance community, as well as a platform to network and find out about the very latest tech, mindsets and innovation adopted by likeminded companies. More information can be found on the awards website:, or please get in touch with Dovile Nastopkaite


Dovile Nastopkaite | Media Relations

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