Through this time of rapid change and extreme uncertainty, both customers and the claims workforce need more support and care than ever before.
How can insurers deliver the optimal experience for both employees and customers through a time of unprecedented change?
Eric Brandt (SVP and Chief Claims Officer, Allstate), Mike Fiato (Chief Claims Officer, Liberty Mutual), Sean Burgess (Chief Claims Officer, USAA) and James Spears (Head of Automotive, Tractable) will come together to share their industry-leading insights:
Be agile and exceed customer expectations: Leverage the right strategies and technologies, from chatbots at first notice of loss to AI-driven estimation, and get the customer what they need faster than they would expect
Lead the next generation of claims innovators: In a time when employee experience is as important as that of the customer, learn how to manage the current and oncoming generations of the claims workforce and adapt your leadership style to this age of disruption
Build innovation partnerships: Work with your insurtech partners to optimize the benefits for your claims workforce and customers through faster cycle times and AI-assisted decision-making
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