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An Unparalleled Strategic Agenda for 2020

LIVE EVENT - DAY ONE


Day 1: Personal Auto Insurance Focus
The New Rules for the Decade: Defining the future of auto insurance through unprecedented customer insight and ecosystem collaboration
10:00
 – 
11:00 ET
Session One: The Future of Personal Auto Insurance
10:00
 – 
10:15 ET
PRESENTATION- AUTO ECOSYSTEMS ARE EVOLVING. ARE YOU?
  • Real cases of brave Insurers experimenting new ambitious roles
  • Deep dive in their digital capabilities
  • The four reasons for starting your telematics journey

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

10:15
 – 
10:30 ET
PRESENTATION- THE RACE TO REAL-TIME PAYMENTS. STAYING IN STEP WITH THE “PAY ME FASTER” GENERATION
  • How can consumers be supported at a time when they are seeking faster access to claim payouts than ever before? An examination of the latest digital advances to support cash flow at times when they need it most
  • A closer look at recent consumer research and what it means for insurers. A recent survey found that across the board, consumers expect claim payments to be made faster. More than half of respondents (53%) said they would be willing to switch insurers to gain access to instant claim payment.
  • The impact on insurance carriers caused by ever-changing consumer culture

VPay Elisa Logan Vice President, Growth VPay

10:30
 – 
11:00 ET
PANEL DISCUSSION- THE FUTURE OF AUTO INSURANCE

The current and anticipated impact of Covid-19 on auto insurance, right here, right now. How have future ambitions, projections and challenges altered in the ‘new world’ we find ourselves in?

  • Explore the major trends emerging (in the short and medium term) of COVID-19, including the human and business impact on insurance carriers
  • Predictions for the long-term trajectory for the industry, from risk and customers to products and processes
  • Identify temporary and permanent changes in the auto insurance industry that allow new opportunities to be realized

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)


Panelists IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

Jacobson Group Margaret Resce Milkint Managing Partner Jacobson Group

VPay Elisa Logan Vice President, Growth VPay


Vitality Group Zaheer Alli Head - New Business Development Vitality Group

The Auto Club Group Lori Pon Director, Claim Transformation and Claim Service Center The Auto Club Group

11:00
 – 
12:00 ET
Session Two: Your Customer
11:00
 – 
11:15 ET
PRESENTATION- REMAINING PRODUCT-DRIVEN & CUSTOMER FOCUSSED UNDER CURRENT CIRCUMSTANCES
  • A review of how 2020 has sharpened product and customer focus for carriers
  • Key principles in remaining a customer-centric organization, agile enough to move with the times
  • The importance of data and customer knowledge in improving product and ultimately customer experience

AmTrust North America Aleem Lakhani Executive Vice President, Specialty Risk USA AmTrust North America

11:15
 – 
11:30 ET
PRESENTATION- NEW DATA FOR THE NEW NORMAL
  • Enriching data from previously unused sources for claims supply chain members
  • Identifying new data available that support the claims process and reflect modern consumer expectations
  • Examining the many uses for new claims data for automation and operational efficiency

Carpe Data Ian McLeod Director, Product- Claims Carpe Data

Carpe Data George Naftzinger Director of Business Development & Strategy Carpe Data

11:30
 – 
12:00 ET
PANEL DISCUSSION- YOUR CUSTOMER

Discover the latest customer behaviors, demands and expectations in a post-Covid world to provide truly relevant and profitable products and excellent customer services at point of claim

  • Keep up with rapidly expanding customer expectations by matching pace with digital transformation
  • Source and utilize customer data to continually refine how you understand your customers and build auto products that your customers find irresistible
  • The ultimate customer experience through claims- how is this now being achieved with the assistance of technologies along that journey – AI, automation, and digitalized customer experiences

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Panelists QBE Daniel Moore Senior Vice President, Head of Operations QBE

Carpe Data Ian McLeod Director, Product- Claims Carpe Data

AmTrust North America Aleem Lakhani Executive Vice President, Specialty Risk USA AmTrust North America

12:00
 – 
13:00 ET
Session Three: Carrier OEM Collaboration
12:00
 – 
12:15 ET
PRESENTATION- GETTING TO THE HEART OF CARRIER-OEM COLLABORATION
  • The Challenge- Resequencing the value chain to meet customers’ needs while removing frictional costs from each product/ service
  • Why should OEM’s come to the table?
  • Partnerships- through collaboration, we are in a position to reimagine the customer journey

Tesla Alex Tsetsenekos Former Head of Insurance Tesla

12:15
 – 
12:30 ET
PRESENTATION- COMPLETING THE JOURNEY, HOW THE REPAIRER FITS INTO THE CONNECTION
  • The “claim” doesn’t stop at FNOL
  • ‘How’ you repair is as important as ‘where’ you repair
  • Consumers expect collaboration to achieve the highest levels of success

Caliber Collision Dave Smith Senior Vice President, Supply Chain Strategy/Procurement Caliber Collision

12:30
 – 
13:00 ET
PANEL DISCUSSION- CARRIER-OEM COLLABORATION

OEMs and auto carriers share a common customer. Through data exchanges and a shared vision, the ultimate customer experience is just around the corner. Time to change gear?

  • The projected successes of current working partnerships from both OEM and carrier perspectives
  • The essential ingredient is data – hear how data is more powerful than ever before and how the insight it brings has the potential to flip the entire industry on its head
  • Where will the future go? White label products from OEMs? Discover the latest thinking on the auto insurance ecosystem and how that affects your role in the coming years

Moderator SCG Management Consultants Sean Carey President SCG Management Consultants

Panelists Tesla Alex Tsetsenekos Former Head of Insurance Tesla

Caliber Collision Dave Smith Senior Vice President, Supply Chain Strategy/Procurement Caliber Collision

General Motors John Eck Collision Manager General Motors


Swiss Re Nate Bunck Vice President Swiss Re

13:00
 – 
14:00 ET
Session Four: Future Mobility
13:00
 – 
13:15 ET
PRESENTATION- TECHNOLOGY ROADMAP: INTELLIGENT MOBILITY TECHNOLOGIES
  • How is the industry addressing the challenges that advancements in connectivity and automation technologies, data analysis, and the rise of new mobility services bring?
  • Where is the technological development at present and where it is likely headed to assist in future decision-making?
  • The Center for Automotive Research (CAR) and the technology roadmap based on internal research and a thorough analysis of available industry reports- the results

Center for Automotive Research Kristin Dziczek Vice President Center for Automotive Research

13:15
 – 
13:30 ET
PRESENTATION- VITALITY DRIVE – UTILISING TELEMATICS TO SPUR CUSTOMER ENGAGEMENT, IMPROVE DRIVING BEHAVIOR, AND ENHANCE PROFITABILITY AND SALES
  • The nature of insurance risk is behavioural
  • For motor insurers, the way clients drive is the biggest risk determinant
  • How can carriers utilise mobile technology to build an incentivised behaviour change programme that encourages good driving behaviour and thereby improve earnings?

Vitality Group Zaheer Alli Head - New Business Development Vitality Group

13:30
 – 
14:00 ET
PANEL DISCUSSION- FUTURE MOBILITY

Declining car ownership. Car sharing schemes. The road to autonomous vehicles. The rise in electric power. Discover how auto insurance must evolve to match looming projections of future mobility models

  • Prepare for a societal shift to car sharing schemes. Uncover how individual risk can accurately be ascertained in a world of reduced consumer car ownership
  • Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change
  • How should the carrier be acting now, to prepare for a decade of huge change?

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Panelists Center for Automotive Research Kristin Dziczek Vice President Center for Automotive Research

Tesla Alex Tsetsenekos Former Head of Insurance Tesla

Credit Suisse Michael Zaremski Property & Casualty Insurance Research, Credit Suisse

14:00 ET
End of Day 1


LIVE EVENT - DAY TWO


Day 2: Commercial Auto Insurance Focus
The New Rules for the Decade: The Future of Auto Insurance
10:00
 – 
11:00 ET
Session Five: Commercial Auto’s Response to Covid-19
10:00
 – 
10:15 ET
PRESENTATION- BUILDING A CAPABILITY: KEYS TO OPERATIONALIZING A TELEMATICS PROGRAM IN THE ‘NEW WORLD’
  • Understand the difference between launching a technology and building an operational capability and learn the key elements that go into building a carrier program around telematics
  • Examine critical building blocks including customer focus, organizational alignment, distribution, and strategy
  • Gain insights into the value of partnerships and how they can align for mutual success

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

10:15
 – 
10:30 ET
PRESENTATION- WHAT’S UP WITH TELEMATICS? SERIOUSLY THIS TIME. SERIOUSLY THIS TIME
  • Examining the timeline of telematics thus far, what’s the hold up?
  • Why aren’t more carriers using telematics? What is driving successes and failures of those that are? What does the future hold for telematics?
  • Demystifying why the insurance industry remains relatively unsure of telematics’ potential and future despite having talked about this technology for a decade

Arity Katie DeGraaf Product Management, Insurance Solutions Arity

10:30
 – 
11:00 ET
PANEL DISCUSSION- COMMERCIAL AUTO’S RESPONSE TO COVID-19

A focus on commercial auto insurance and the impact of Covid-19 on this market sector. How can commercial auto insurance adapt and prosper?

  • An up to date analysis and reaction to commercial vehicle use and driver behaviors- how will vehicle usage change in the coming months? Identify the most efficient industry response
  • Recent communications with customers; see how the most innovative carriers have sustained excellent carrier-customer comms throughout unprecedented disruption, delivering value, direction and ensuring loyalty
  • Uncover what the long-term consequences for fleet insurance are because of the global pandemic- what are the greatest opportunities for the agile carriers?

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Panelists Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

Arity Katie DeGraaf Product Management, Insurance Solutions Arity

11:00
 – 
12:00 ET
Session Six: Fleet Innovation 2.0
11:00
 – 
11:15 ET
PRESENTATION- CASE STUDY ON PERSPECTIVES FROM PHILADELPHIA INSURANCE’S TELEMATICS PROGRAM
  • This presentation will provide an overview of PHLY’s telematics program, which has resulted in an actuarially developed 19% frequency improvement.
  • There will be other lessons shared from our experiences developing this program to 50,000 protected vehicles nationally (and still growing).
  • This program has enhanced our relationships with our agency partners and commercial auto policyholders. PHLY Insurance maintains access to our policyholder’s GPS data….and they still agree to install GPS devices in their vehicles.

Philadelphia Insurance Companies Andy Shockey Assistant Vice President Philadelphia Insurance Companies

11:15
 – 
11:30 ET
PRESENTATION- FINALLY, A PATH TO SUCCESS FOR COMMERCIAL INSURANCE FLEETS
  • How long can a carrier afford telematics when they cannot be certain the fleet will manage the program necessary for business model success?
  • Reduce manual data analysis needs and how a one-sized fleet solution may not fit fleet needs
  • Fleet insights and use cases that demonstrate how to develop solutions by partnering Fleets, Carriers and Telematic Providers – what’s the benefit?

Azuga Cletus Nunes Commercial Insurance Director Azuga

11:30
 – 
12:00 ET
PANEL DISCUSSION- FLEET INNOVATION 2.0

Let’s unlock the future of fleet Insurance and identify the key innovation principles required to ensure relevance and profitability in a post-Covid world

  • Develop new value propositions: Take a proactive approach to claim prevention, enhanced services for fleet managers and administrators, training programs for drivers, and additional coverage in areas such as crisis management
  • Rethink your underwriting and service models: Adapt your claims management process to make it more efficient. Introduce web-based claims that give fleet managers full transparency
  • Form partnerships with tech firms and OEMs: Collaborate with technology companies to leverage connected-car and build partnerships with OEMs to cover fleet customers' insurance needs – a win-win-win situation for the automakers, insurers and customers

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Panelists Philadelphia Insurance Companies Andy Shockey Assistant Vice President Philadelphia Insurance Companies

Azuga Cletus Nunes Commercial Insurance Director Azuga

Allstate Clint Marlow Director of Claims Allstate


Protective Insurance Harry Storck Director, Risk Control Protective Insurance

12:00
 – 
13:00 ET
Session Seven: The Voice of the Vehicle. The Voice of the Customer
12:00
 – 
12:15 ET
PRESENTATION- THE SWISS RE ADAS RISK SCORE
  • The shifting emphasis from the driver to the capabilities of the vehicle
  • Accurately assess this new risk looking at specific vehicle capabilities under different conditions, considering both safety and cost of repair
  • The Swiss Re ADAS Risk Score platform and the advantages of providing a risk score in real time tool to accurately price ADAS enabled vehicles to boost motor profitability

Swiss Re Kim Nielsen Vice President, Casualty Underwriting Swiss Re

12:15
 – 
12:30 ET
PRESENTATION- INSURANCE MARKETING FOR OUR DIGITAL FUTURE
  • A look at some valuable marketing statistics for insurers. What are the key marketing channels for a digital world?
  • Identifying the different digital routes marketers can take to reach customers—and how to effectively measure those efforts
  • Understand your customers’ behaviors and move with the trends in order to maximize retention

Phonexa Tiara Gazarian Vice President, Onboarding and Implementation Phonexa

12:30
 – 
13:00 ET
PANEL DISCUSSION- CARRIER-OEM COLLABORATION

Better vehicle insight and an increased focus on driver behaviour and driver support provide the key to carrier success in fleet insurance. This session will examine how to achieve a comprehensive understanding of both ‘voices’

  • Understand the difference between launching a telematics service and building an operational capability that serves both carrier and customer
  • As part of fleet strategy understand the critical building blocks required including ‘real’ customer focus, organizational alignment and internal ‘buy in’ and distribution- so that the voice of the customer, and the voice of the vehicle are harmonious
  • Gain insights into the value of partnerships in fleet insurance and how they can align for mutual successes

Moderator Care Bridge International Christopher Frankland Chief Innovation Officer Care Bridge International

Panelists Swiss Re Kim Nielsen Vice President, Casualty Underwriting Swiss Re

Liberty Mutual Insurance Nicholas Grant Vice President, Senior Director II, Product Technology Solutions Liberty Mutual Insurance

Phonexa Tiara Gazarian Vice President, Onboarding and Implementation Phonexa

13:00
 – 
14:00 ET
Session Eight: Claims & Supply Chains
13:00
 – 
13:15 ET
PRESENTATION – IT’S 2020: WHERE ARE CLAIMS & COLLISION REPAIR MARKET HEADING?
  • From the repairer and OEM perspective understand how the market has evolved to this point where the complexity of claims management is driving down efficiency, increasing cost and creating customer discontent as witnessed by brand defection
  • What role do the OEM’s expect to play going forward, how will they bring programs and partnership to the market that challenge todays norms. What are their objectives and can the insurance community work with them?
  • What are the headwinds and tailwinds facing OEM’s and Insurers on the road to a better claims experience and greater brand retention?

SCG Management Consultants Sean Carey President SCG Management Consultants

13:15
 – 
13:30 ET
PRESENTATION- FROM INDEPENDENT APPRAISAL TO INTEGRATED APPRAISAL
  • Evolution of appraisal resources
  • What the market is asking for
  • Integrated appraisal

SCA Appraisal Company Phil Langley Vice President- Client Services SCA Appraisal Company

SCA Appraisal Company Tim Davis President SCA Appraisal Company

13:30
 – 
14:00 ET
PANEL DISCUSSION- CLAIMS & SUPPLY CHAINS

It’s 2020: Where are claims and the collision repair market heading? This panel opens up the questions posed by Sean Carey’s thought-provoking presentation to the experts.

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Panelists Allstate Sandee Lindorfer Director, Auto Claims Allstate

Liberty Mutual Insurance Anurag Bairathi Senior Vice President, Auto Field Operations, GRM U.S Claims Liberty Mutual Insurance

SCG Management Consultants Sean Carey President SCG Management Consultants


SCA Appraisal Company Phil Langley Vice President- Client Services SCA Appraisal Company

14:00 ET
End of Day 2

ON-DEMAND CONTENT


Auto Ecosystems Are Evolving. Are you?
It’s 2020: Where Are Claims & the Collision Repair Market Heading?
P&C Top 5 Trends 2020
The Swiss Re ADAS Risk Score
Finally, A Path to Success for Commercial Insurance Fleets
How to Become a Product-Driven, Customer-Centric Organization
Technology Roadmap: Intelligent Mobility Technologies
Break Through Growth in Insurance: Selling Insurance is the Greatest Sport in the World

AUTO INSURANCE USA VIRTUAL SUMMIT 2020 WORSHOPS


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AUTO PRODUCT
AUTO CLAIMS
10:00
 – 
10:00
CONNECTED CUSTOMER WORKSHOP: Critical Elements of Profitable, Sustainable, Connected Auto Insurance
  • See quantified evidence of the effectiveness of using rewards to drive better engagement, more profitable underwriting, and superior end-user outcomes
  • Discover the impact of increased customer interaction based on proven experience and experimentation 
  • Observe best practice around the digital transformation journey, and learn how to embrace disruption in critical operational areas such as claims
FNOL WORKSHOP: How AI Triage and Appraisal at FNOL Will Lead to Efficiency and Accuracy Gains Across the Claims and Repair Ecosystem
  • Understand how visual AI triage and appraisal technology works and see it in action
  • Learn the value this technology can deliver today to carriers and the broader claims ecosystem
  • Discover how carriers are using this technology and where it can be applied in your own organization
10:00
 – 
10:00
DATA WORKSHOP: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view
#CLAIMSTECH WORKSHOP: Here’s How Crash & Incident Insight Will Change Your Claims Process Forever
  • Discover how technology for detecting collisions (monitoring both acceleration and vibration signatures), can identify incidents accurately and prompt next steps- raising efficiencies
  • Enhance customer experience and provide support to your driver quickly, improving your duty of care responsibilities
  • Step up to the plate and learn how to practically integrate claimstech into your existing processes so that you remain in tune with your competitors and are able to offer customers speedy, accurate claims
10:00
 – 
10:00
MOBILE WORKSHOP: Driver Behavior App ‘101’

Developing an app right now? Need to overhaul your existing offering? Join this workshop and make sure your product is on point, and customer uptake is maximized

  • Overcome capability concerns with iPhones/ Android and other providers- avoid any pitfalls
  • Track driving habits such as hard braking, mileage, hard turns and more to calculate precise insurance rates to gain insight on your customers and adjust policies accordingly
  • No agents, everything is done through the app- uncover the cost savings of getting an efficient app up and running
  • Learn what other customers have said about using an app for the first time- positive and negative feedback to factor into your product development
CLAIMS EXPERIENCE WORKSHOP: Create Fast, Accurate Claims with Nothing More Than Your Customer and Their Smartphone

Latest AI tech instructing drivers to carry out investigations and collect data in forms of images and videos for claim analysis. How is this achieved without disrupting the customer experience?

  • Speed up the claim processes through mobile apps into a matter of hours and completely change your consumers’ perspective on insurance
  • Utilize real-time video appraisals through your customers’ phone camera to show the damage to their car reducing claims turnaround drastically
  • Realize reduced costs from not sending out adjusters to handle what turns out to be cosmetic damage and understand the exceptions – complex claims and inadequate customer technology