UK vs USA Omnichannel Winner? (Part 2 of 6-part Podcast Series)

Tactical discussion on distribution-center redesign for omnichannel fulfilment and complete inventory visibility with John Munnelly, Head of Operations at John Lewis ($13+ billion British department store chain), responsible for JL’s state-of-the-art 2mn sqft automated distribution center, fulfilling to both stores and customers.

Listen to (or read) the podcast here for some fantastic insights

“We have managed to achieve one pool of stock serving all channels which I think has been one of the key prizes. We no longer have to accommodate a larger stock holding to accommodate the availability of both channels – so customers and department stores are served on a first-come-first-serve basis. We do have quite a lucrative position here.” John Munnelly, John Lewis

Don’t miss the full interview. Listen to (or read) the podcast now

PS. This is part 2 of a 6-part podcast series. Up next is Marisa Allen, Head of Omnichannel Strategy, 7-Eleven.

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