By Kate Rayner - November 2nd, 2020
Featuring: Sutter Health, TGI Fridays, Dolby, VoteBash
Webinar Recording: Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty
In this webinar we discuss:
With the rise in demand for digitalization seen in 2020, personal engagement with consumers via digital channels is more crucial than ever – Listen to your customers & learn from them in order to create a seamless experience that boosts loyalty & drives revenue
Learn to leverage technology in order to analyze, summarize and act on customer feedback across channels, geographies, customer segments, etc.
Real-time insights are a crucial piece of the puzzle - Understand the importance of the 'Voice of the customer' as a key driver for services delivery strategy & actions
Speakers include:
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Jasmine Kim, Chief Marketing Officer, Sutter Health
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Ana Pia Guzman-Briley, Director Customer Engagement & Loyalty, TGI Fridays
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Carol Tran, Former Head of Growth, Dolby
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Martijn Atell, CEO & Founder, VoteBash
ORIGINALLY BROADCAST: 02 NOV, 2020