85% of customers are not satisfied with the speed of the underwriting process (Accenture). A fast, smooth process is crucial for customer satisfaction and retention, so what can you do to make your underwriting process more efficient and effective?

85% of customers are not satisfied with the speed of the underwriting process (Accenture). A fast, smooth process is crucial for customer satisfaction and retention, so what can you do to make your underwriting process more efficient and effective?

Find out in our whitepaper ‘Augmenting the Underwriter’ – download here. 

Reuters Events have produced an all-encompassing ‘how to’ report, combining the thoughts from experienced underwriting leaders with facts and figures from industry surveys to guide you through the challenges of successful underwriting automation, covering how to:

• Unlock employees’ full potential: Reduce underwriters’ workloads and improve job satisfaction with automated data collection and case handling
• Revolutionize customer experience: Cut waiting times with increased decision velocity to reduce the proportion of clients dropping out of your purchase process
• Enter a new league of data analytics: Identify and act upon insights from automation data to optimize your risk forecasting and improve your operations at every level
   

Featuring viewpoints from leading underwriting transformation experts:

• Gerry Heare, Chief Underwriting & Strategy Officer, Grange Insurance
• Ben Davidson, VP & Chief Life Underwriter, USAA
• Wendy Crosley, Global Director of Underwriting Automation and Transformation, WTW
• Lee Fluharty, Chief Underwriter, Nationwide
• Jason Render, SVP & Head of Magnum Americas, Swiss Re
• Nanditha Nandy, Head of Data Driven Underwriting Solutions for the Americas, Swiss Re
   

Here’s a glimpse of what’s included…

• “The customer is already expecting automated underwriting. […] Our customers expect instant decisions. Our customers expect a similar process to getting a credit card, but we do not have the ability to reprice if we make a mistake.” - Benjamin Davison, Vice President & Chief Life Underwriter, USAA Life
• “It's really clear to us that automated underwriting is a powerful way to lower cost. […] It also maximizes our workforce productivity in a time that we really need that to happen, and it generates more revenue without increasing our tolerance for risk.” – Gerry Heare, SVP Commercial Lines Strategy & Chief Underwriting Officer, Grange Insurance
• “Automation frees up underwriters from menial administrative tasks so that they can dedicate more time to creative problem solving and the strategic aspects of their role.” – Wendy Crosley, Global Director of Underwriting Transformation & Automation, WTW
   

Click here now to access the stats and findings!

Interested in this topic? Want more insights from industry CEOs and thought-leaders? Then you NEED to be at Reuters Events: The Future of Insurance USA 2024 (May 15-16, Chicago) – the leading forum for senior insurance executives.

For more information on the event, contact:

Alexandra Wilson
Project Director | Insurance
Reuters Events
+44 (0) 20 7513 4979
alexandra.wilson@thomsonreuters.com