Your customers now demand convenient & frictionless experiences. The time for aspirational roadmaps is gone. Now is the time to implement and deliver experiences that delight at every interaction.
Without service & experience that exceeds customer expectations at every interaction, your business success in the new world will be critically endangered.
That’s why Reuters Events: Customer Service & Experience is bringing together leaders from the world’s most influential brands to set a new standard for service & experience. Ensure your business is not left behind with the right tools, real-world benchmarks and organizational strategies to adapt your customer care strategy for an everchanging world.
A carefully curated speaker faculty that showcases board-level leaders who are committed to delivering world class service & experience.
Claire Bennett Global Chief Customer Officer IHG Hotels & Resorts
Marc Cannon Chief Customer Officer AutoNation
Marshae Mansfield Chief Customer Officer NA Lenovo
Amy Shore Chief Customer Officer Nationwide
Tom Karinshak Chief Customer Experience Officer Comcast
Funmi Williamson Chief Customer Officer & Senior Vice President Customer Ops PECO, Exelon Corp
Michael Stutts Chief Customer Officer Bloomin' Brands
Annmarie Reynolds Vice President, Chief Customer Officer The AES Corporation
Julie Foster Vice President Customer Experience Medtronic
Dan Mohnke Vice President, eCommerce Nissan North America
Katie Miller Vice President Client Services & Fan Experience Orlando Magic
Rachna Dayal Goel Global Director Transforming CX Johnson & Johnson
The rapid digitalisation of service and experience has exacerbated the crucial role of technology. How can companies ensure that they have the capabilities, tools & processes in place that will ensure experiences that delight the customer at every touchpoint, while improving efficiency?
You are demanding more from your service teams than ever before. But does your organisation augment, empower & inspire them to deliver premium experiences while keeping resolution times low?
Service & Experience evolves along the lines drawn by our customers. Customer demands are at the heart of what we must deliver, but does your strategy emphasize that listening, learning & adapting to changing customer demands is business critical?
Service & Experience has undergone a seismic shift that requires strong, innovative leadership to evolve successfully out of. What tactics can you deploy as a leader to ensure that CX strategy is successfully placed at the heart of all business strategy?
Reuters Events: Customer Service & Experience USA 2021 is a meeting of the USA’s biggest brands, positioned at the intersection of a truly diverse range of industries. All gathered with one goal – to set strategies that will keep you one step ahead.
Eliot Hamlisch, Senior Vice President, Global Loyalty & Partnerships, Wyndham Hotels & ResortsCustomer Service & Experience USA brings together leaders from some of the world’s most influential brands across multiple industries to create meaningful dialogue around how to innovate and elevate not just customer service but the full end-to-end customer experience. It’s a tremendous opportunity to learn from others outside of your space and bring the best practices back to your own organization
Mike Del Pozzo, Chief Customer Officer, Frito-Lay NANow more than ever, it’s important for leaders across the industry to knowledge share, as we anticipate that many customer service trends, channel mix and consumer behavior shifts will continue to be a mainstay. That’s why Customer Service & Experience USA is a crucial meeting point
Aparna Khurjekar, Chief Customer Officer, VerizonThis event is a unique opportunity to learn from industry leaders, network, and share ideas & best practices that elevate CX & CS. Now more than ever, we must be focused on meeting our customers’ needs and expectations.
At Reuters Events: Customer Service & Experience USA 2021, our mission is to ensure your business is not left behind with the right tools, real-world benchmarks and organizational strategies to adapt your customer care strategy for an everchanging world. We’re committed to bringing together those leading customer support & experience from the world’s most influential brands to define a new standard for service & experience.
Get in touch with the Reuters Events team