• Real cases of brave Insurers experimenting new ambitious roles
• Deep dive in their digital capabilities
• The four reasons for starting your telematics journey

• How can consumers be supported at a time when they are seeking faster access to claim payouts than ever before? An examination of the latest digital advances to support cash flow at times when they need it most
• A closer look at recent consumer research and what it means for insurers. A recent survey found that across the board, consumers expect claim payments to be made faster. More than half of respondents (53%) said they would be willing to switch insurers to gain access to instant claim payment.
• The impact on insurance carriers caused by ever-changing consumer culture

The current and anticipated impact of Covid-19 on auto insurance, right here, right now. How have future ambitions, projections and challenges altered in the ‘new world’ we find ourselves in?

• Explore the major trends emerging (in the short and medium term) of COVID-19, including the human and business impact on insurance carriers
• Predictions for the long-term trajectory for the industry, from risk and customers to products and processes
• Identify temporary and permanent changes in the auto insurance industry that allow new opportunities to be realized

• A review of how 2020 has sharpened product and customer focus for carriers
• Key principles in remaining a customer-centric organization, agile enough to move with the times
• The importance of data and customer knowledge in improving product and ultimately customer experience

• Enriching data from previously unused sources for claims supply chain members
• Identifying new data available that support the claims process and reflect modern consumer expectations
• Examining the many uses for new claims data for automation and operational efficiency

Discover the latest customer behaviors, demands and expectations in a post-Covid world to provide truly relevant and profitable products and excellent customer services at point of claim

• Keep up with rapidly expanding customer expectations by matching pace with digital transformation
• Source and utilize customer data to continually refine how you understand your customers and build auto products that your customers find irresistible
• The ultimate customer experience through claims- how is this now being achieved with the assistance of technologies along that journey – AI, automation, and digitalized customer experiences

• The Challenge- Resequencing the value chain to meet customers’ needs while removing frictional costs from each product/ service
• Why should OEM’s come to the table?
• Partnerships- through collaboration, we are in a position to reimagine the customer journey

• The “claim” doesn’t stop at FNOL
• ‘How’ you repair is as important as ‘where’ you repair
• Consumers expect collaboration to achieve the highest levels of success

OEMs and auto carriers share a common customer. Through data exchanges and a shared vision, the ultimate customer experience is just around the corner. Time to change gear?

• The projected successes of current working partnerships from both OEM and carrier perspectives
• The essential ingredient is data – hear how data is more powerful than ever before and how the insight it brings has the potential to flip the entire industry on its head
• Where will the future go? White label products from OEMs? Discover the latest thinking on the auto insurance ecosystem and how that affects your role in the coming years

• How is the industry addressing the challenges that advancements in connectivity and automation technologies, data analysis, and the rise of new mobility services bring?
• Where is the technological development at present and where it is likely headed to assist in future decision-making?
• The Center for Automotive Research (CAR) and the technology roadmap based on internal research and a thorough analysis of available industry reports- the results

• The nature of insurance risk is behavioural
• For motor insurers, the way clients drive is the biggest risk determinant
• How can carriers utilise mobile technology to build an incentivised behaviour change programme that encourages good driving behaviour and thereby improve earnings?

Declining car ownership. Car sharing schemes. The road to autonomous vehicles. The rise in electric power. Discover how auto insurance must evolve to match looming projections of future mobility models

• Prepare for a societal shift to car sharing schemes. Uncover how individual risk can accurately be ascertained in a world of reduced consumer car ownership
• Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change
• How should the carrier be acting now, to prepare for a decade of huge change?

• Understand the difference between launching a technology and building an operational capability and learn the key elements that go into building a carrier program around telematics
• Examine critical building blocks including customer focus, organizational alignment, distribution, and strategy
• Gain insights into the value of partnerships and how they can align for mutual success

• Examining the timeline of telematics thus far, what’s the hold up?
• Why aren’t more carriers using telematics? What is driving successes and failures of those that are? What does the future hold for telematics?
• Demystifying why the insurance industry remains relatively unsure of telematics’ potential and future despite having talked about this technology for a decade

A focus on commercial auto insurance and the impact of Covid-19 on this market sector. How can commercial auto insurance adapt and prosper?

• An up to date analysis and reaction to commercial vehicle use and driver behaviors- how will vehicle usage change in the coming months? Identify the most efficient industry response
• Recent communications with customers; see how the most innovative carriers have sustained excellent carrier-customer comms throughout unprecedented disruption, delivering value, direction and ensuring loyalty
• Uncover what the long-term consequences for fleet insurance are because of the global pandemic- what are the greatest opportunities for the agile carriers?

• This presentation will provide an overview of PHLY’s telematics program, which has resulted in an actuarially developed 19% frequency improvement.
• There will be other lessons shared from our experiences developing this program to 50,000 protected vehicles nationally (and still growing).
• This program has enhanced our relationships with our agency partners and commercial auto policyholders. PHLY Insurance maintains access to our policyholder’s GPS data….and they still agree to install GPS devices in their vehicles.

• How long can a carrier afford telematics when they cannot be certain the fleet will manage the program necessary for business model success?
• Reduce manual data analysis needs and how a one-sized fleet solution may not fit fleet needs
• Fleet insights and use cases that demonstrate how to develop solutions by partnering Fleets, Carriers and Telematic Providers – what’s the benefit?

Let’s unlock the future of fleet Insurance and identify the key innovation principles required to ensure relevance and profitability in a post-Covid world

• Develop new value propositions: Take a proactive approach to claim prevention, enhanced services for fleet managers and administrators, training programs for drivers, and additional coverage in areas such as crisis management
• Rethink your underwriting and service models: Adapt your claims management process to make it more efficient. Introduce web-based claims that give fleet managers full transparency
• Form partnerships with tech firms and OEMs: Collaborate with technology companies to leverage connected-car and build partnerships with OEMs to cover fleet customers' insurance needs – a win-win-win situation for the automakers, insurers and customers

• The shifting emphasis from the driver to the capabilities of the vehicle
• Accurately assess this new risk looking at specific vehicle capabilities under different conditions, considering both safety and cost of repair
• The Swiss Re ADAS Risk Score platform and the advantages of providing a risk score in real time tool to accurately price ADAS enabled vehicles to boost motor profitability

• A look at some valuable marketing statistics for insurers. What are the key marketing channels for a digital world?
• Identifying the different digital routes marketers can take to reach customers—and how to effectively measure those efforts
• Understand your customers’ behaviors and move with the trends in order to maximize retention

Better vehicle insight and an increased focus on driver behaviour and driver support provide the key to carrier success in fleet insurance. This session will examine how to achieve a comprehensive understanding of both ‘voices’

• Understand the difference between launching a telematics service and building an operational capability that serves both carrier and customer
• As part of fleet strategy understand the critical building blocks required including ‘real’ customer focus, organizational alignment and internal ‘buy in’ and distribution- so that the voice of the customer, and the voice of the vehicle are harmonious
• Gain insights into the value of partnerships in fleet insurance and how they can align for mutual successes

• From the repairer and OEM perspective understand how the market has evolved to this point where the complexity of claims management is driving down efficiency, increasing cost and creating customer discontent as witnessed by brand defection
• What role do the OEM’s expect to play going forward, how will they bring programs and partnership to the market that challenge todays norms. What are their objectives and can the insurance community work with them?
• What are the headwinds and tailwinds facing OEM’s and Insurers on the road to a better claims experience and greater brand retention?

• Evolution of appraisal resources
• What the market is asking for
• Integrated appraisal

It’s 2020: Where are claims and the collision repair market heading? This panel opens up the questions posed by Sean Carey’s thought-provoking presentation to the experts.