PODCAST: NZ Post's Experiment With On-Demand Delivery; Australia Post Launches Shipster

Michael Stewart, General Manager Customer Experience and Innovation at New Zealand Post, joins me to talk about NZ Post's adventures in on-demand delivery.

We discuss:
  • What inspired NZ Post to investigate on-demand delivery
  • Supplying parts for the construction sector
  • Integrating virtual reality and on-demand delivery with repair and maintenance supply chains
  • Delivering meals for KFC and other restaurants
  • Who does the driving - NZ Post drivers or independent drivers?
  • BringIt: NZ Post's on-demand delivery platform
  • NZ Post's established Courier Post service
Also in this episode: analysis of Shipster, Australia Post's new subscription delivery service.
Listen to the podcast here
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