Confidence returning as over 80% believe their organizations are ready for the “new normal”

Companies preparing for post-COVID environment through changing delivery channels and becoming more flexible

While there are many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, an APQC survey found that businesses are already building resiliency and planning for their post-pandemic futures. Specifically, 82% of respondents indicate they are confident (45%) or very confident (37%) in their organization’s ability to pivot to the “new normal.”

The survey found that though most organizations have shifted their sourcing models and products or services in response to the pandemic, the biggest change is in how they deliver products and services to their customers finding 61% have changed their delivery channels. However, just 41% have changed their means of production.

The biggest challenge according to respondents, now and for the next 90 days, is not how to safely return to work but budget cuts and constraints.

In the next 90 days, participants indicate they will accelerate a number of long-term initiatives to future proof their businesses. Reskilling employees (31%) is at the top of the list, followed by organizational transformation (26%), shortening the supply chain (25%), and automation and implementing digital products or services (23% each).

The survey highlighted the top three skills needed according to respondents were listed as flexibility (52%), innovation (40%) and change management (37%).

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