Post Office Click-And-Collect
Parcel lockers might be the fashionable high-tech last-mile delivery solution, but postal operators all over the world are implementing a post office click-and-collect delivery option.
- No delivery attempt by a postal delivery officer
- Customer is in control of their deliveries
- Parcels can be ready for customer collection earlier, instead of waiting for an unsuccessful first-time delivery attempt
- Need to keep overweight and oversize parcels out of the post office network
- Franchised post office owners need to be consulted and informed
- Other network operators may try to piggy-back the service, especially in areas they choose not to serve
- Offering a range of delivery options is crucial for customer satisfaction. The customer experience is key!
- Integrate post office click-and-collect into shopping platforms.
- Post office click-and-collect is a delivery solution that can be implemented quickly and cheaper than parcel lockers.
- Parcel lockers and click-and-collect are not mutually exclusive - they complement each other.
- Opening hours and customer access to the post office. How many post offices are open extended hours and on weekends? Is there car parking nearby?
- Post offices must have adequate storage space to handle parcels awaiting collection.
Ian Kerr is the founder and host of the Postal Hub Podcast. Ian has a deep knowledge of the Australian postal network, both in retail and delivery, through his many years working for the Post Office Agents Association Limited (POAAL), the national association for small business owners in the Australian postal sector.