PharmaPulse Podcast Ep 8: The journey towards customer excellence with Florent Edouard

Hear how Grunenthal are differentiating themselves via customer experience including how they’ve implemented successful omnichannel marketing, as we speak with Florent Edouard, SVP & Global Head of Customer Excellence. Flourent discusses consistency and quality as being key to providing customer excellence. Watch on YouTube below or  find us on Spotify here

 

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