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Webinar: Designing a Customer Service Strategy that Thrives in 2022

aaronjackson, (Jan 27, 2022)

2022 is filled with exciting opportunities to drive significant change to your organization’s customer experience - everything from building long-lasting customer relationships to cultivating happier employee experiences. Join us as our panel of leading experts discuss how they are seeking to prosper from the opportunities that 2022 promises and discover the insights that will help you to identify

Webinar - Top Customer Care Trends for 2022

aaronjackson, (Jan 27, 2022)

As we look towards a new year with optimism, the service and experience industry must be prepared for the challenges and opportunities that await. It is no secret that customer expectations have dramatically shifted in recent months, and so we must continue to be flexible as we seek to provide care experiences that exceed expectations.

Boost Efficiency By Connecting With Customers More Easily

Kate Rayner, (Nov 23, 2020)

Featuring: DHL, Caller ID Reputation

Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty

Kate Rayner, (Nov 2, 2020)

Featuring: Sutter Health, TGI Fridays, Dolby, VoteBash

Building the Ultimate Customer Service Workforce – Train, Motivate & Empower Agents

Kate Rayner, (Sep 23, 2020)

Featuring: Twitter, ESPN, Freshly & Playvox

The Customer Service Leader of the Future

Kate Rayner, (Jul 23, 2020)

Featuring: Pizza Hut, Extended Stay America and Gladly

North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

JBarrett, (Aug 22, 2019)

The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.

Webinar Recordings: HP, Google and Sure Petcare share the latest strategies and innovations for customer-centricity

JBarrett, (Aug 16, 2019)

Accelerate your customer service efforts by listening to 45 minutes of direct takeaways from these European leaders.

Uber, City of San Diego, NGP Capital, City of Austin and many more confirmed to speak at the inaugural IMACT>CITIES conference and expo

Zsofi Kulcsar, (Sep 6, 2018)

FCBI, the company behind leading business intelligence brands including Ethical Corporation, Incite Group and Insurance Nexus has launched a brand-new community dedicated to smart cities and urban development; IMPACT>CITIES.

VenueNext Uses NFL Playbook to Hit Paydirt in mHealth

Anonymous, (Jan 5, 2018)

A new app aims to make healthcare and hospital visits less painful, applying lessons learned by removing friction for patients and their visitors as well as employees in the same fashion that’s been done for fans at professional sporting events.

Making Mobile Magic: Start with the Consumer ( Open Mobile Summit Day 2 Wrap Up)

Zsofi Kulcsar, (Dec 1, 2017)

When designers solve customer needs, everyone wins. Susan Kuchinskas reports on day two of the Open Mobile Summit in San Francisco.

Delivering the personal touch: don't creep out your customers

Matt Pigott, (Feb 14, 2017)

Last in a four-part series on personalization in 2017

Delivering the personal touch: why more brands are turning to voice

Matt Pigott, (Feb 14, 2017)

Third in a four-part series on personalization in 2017

Delivering the personal touch: NASCAR's big data drive

Matt Pigott, (Feb 1, 2017)

Second in a four-part series on personalization in 2017

Customer service disruption, part three: never underestimate the power of intangibles...

Matt Pigott, (Sep 18, 2016)

Just because you can't see something, doesn't mean it isn't there.

Customer service disruption, part two: how Southwest and Spotify are spreading real love

Matt Pigott, (Sep 18, 2016)

From Southwest Airlines to Spotify: how a little love goes a long way

Customer service disruption: keeping up with the unicorns

Matt Pigott, (Sep 18, 2016)

The fastest growing companies start with a customer-centric attitude. Discover why keeping up is vital to win the hearts and minds of modern consumers

Content and the platform puzzle: how the Discovery Channel solved it

Matt Pigott, (Jul 22, 2016)

The third and final installment of our three-part series on content and the art of brand storytelling.

Can fewer touchpoints lead to less CMO stress and happier customers?

Matt Pigott, (Jul 22, 2016)

Plus…how Disney is knocking personalization out the park!