By Tamsin Oxford - April 14th, 2015

Here are the three main takeaways from our ongoing series on social customer service.

Over the past few weeks, we’ve examined how social customer service is an essential differentiator. Your business is, quite literally, in the palm of the customer’s hand as they sit on their smart phones and use social to interact and engage with your brand. Social media has the capability...

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The Customer Service Summit 2015

October 2015, New York

Bringing together over 200 industry leading brands to demonstrate the latest practices and case studies, revolutionizing customer support strategy

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