By adaptive - April 30th, 2013

Leading companies will outline how customer service professionals can leverage social media to deliver business goals at the upcoming Social Media for Customer Service Summit NYC this October 22-23rd.

 

New York (May, 01, 2013)

Useful Social Media, the leading business intelligence company on corporate social media use, today announced the leading brands who will join their two day New York summit in October 2013. Over 200 large brands will gather in New York to discuss how to leverage social media for a superior customer response, enhanced satisfaction and a more cost effective customer resolution. 

Commenting on the scope of the summit, Useful Social Media Conference Director, Hayley Dunn says: “This year is by far the most senior meeting place for big brands to discuss customer service best practice. It is now crucial that companies can support their customers online. Setting up the internal processes to do this can prove challenging. We have brought together leading brands in this field to share their ideas, challenges, best practice and where they see it heading.”

As companies look to enhance their customer service, social media has become the fastest growing channel for support. According to Salesforce social media in the contact center is expected to grow by 23% in the next 12months. The phenomenal growth of social customer service activity has meant it is crucial to have a solid strategy in place so you can maintain reputation and customer relationships.

The expert speakers will be addressing the rapid growth and share best practices from external care engagement, internal support integration to customer data and metrics. The two jam-packed days feature some of the world’s most recognized social media savvy brands such as; MasterCard, FedEx, Best Buy, T-Mobile, DirecTV, JetBlue, H&R Block, YUM! Brands Inc. UPS, Sears Holdings Corporation, Comcast, The Hertz Corporation, Netflix, TradeKing, McDonalds, Walgreens and Flight Centre.

For more information about the conference this October 22-23rd New York visit

www.usefulsocialmedia.com/customerservice

 

For more information contact:

Hayley Dunn

Useful Social Media

(+44) 207-375-7236

hayley.dunn@usefulsocialmedia.com

 

 

Useful Social Media provides business intelligence on how large corporations can leverage social media for business advantage. They publish thought-leadership and analysis on our website, produce long-form briefings and write in-depth research reports. Their conferences are widely recognised as the best in the field of corporate social media best practice. 

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