By Nick Johnson - June 5th, 2015

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The new Incite Group is designed to help you give customers the experience they demand


As you may have noticed, things are a little different around here.

Useful Social Media and Incite Marketing and Communications have merged to form the Incite Group.

Your role is changing - and so are we

We know that the role of the marketer is changing rapidly. So is the role of the social media executive. And the communications professional. The data analyst. The customer service representative.

It’s happening because companies are having to react to ever-increasing customer expectations. Your customers expect a better, more seamless, relevant and authentic experience.

Customer touchpoints are changing. Channels of communication are changing. Data collection and analysis is changing. Product development is changing.

Alongside individual priorities and challenges, executives within large companies are expected to collaborate with peers from across a business more than ever before.

The Incite Group is the only company equipped to give you the independent, in-depth business intelligence you need in this new world. We bring together several communities in one place - all of them with a critical role to play in delivering better customer experience.

Marketers, social media executives, PR professionals, Data analysts, customer experience professionals and the advertising community will all gather at to share best practice, build relationships and collaborate to define and execute better customer experience.

A roster of new intelligence products - designed for you

We’ve spent the last six months listening to you - and changing our products to better suit your needs. As we launch the Incite group, we also launch six new intelligence products - based on your feedback:

  • A revamped website offering more news, analysis and insight than ever before. Take a tour by using the navigation bars or search box

  • A new roster of cutting-edge conferences - offering unrivaled collections of brand leaders discussing every aspect of customer experience. See our list of upcoming business summits here

  • Searchable video and audio from leading CMOs - giving you targeted insight on core issues, accessible right from your desk. 

  • Local, interactive and specialized events. Half-day seminars on specific issues that matter to you - in a location that's convenient.

  • A collection of industry-leading intelligence reports chock full of original research on customer experience.

  • A convenient subscription offering - granting you access to our white papers, reports and audio/video recordings in one place. Find out why our Subscription gives you the best value on customer experience business intelligence >>

Your role is evolving. So is Incite. We’re excited to help you do your job better.



Nick Johnson
Founder and CEO
The Incite Group

The Incite Summit East 2015

November 2015, The Marriott Brooklyn Bridge

The USA's best brand-focused marketing conference. Featuring CMOs, SVPs and marketing leaders from Dell, Citi, Chobani, Activision, HSBC, Mondelez and many more.

Brochure Programme
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