By Conference Recording - November 25th, 2015

A 45 minute session from #CSMCS

- Be more agile: Tighten your cross-departmental collaboration and accelerate internal communication to achieve real-time customer insight and thus efficient, contextualized support - Engage your internal partners: Map out your processes and procedures to ensure a holistic internal approach to customer service, as well as a unified external voice - Overcome conflicts of interest: Work in harmony across multiple departments to establish and achieve corporate goals quicker

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