Brand Management

Intuit, Dell, and Tracx turn social data into actionable intelligence

Mark Kersteen, (Feb 17, 2016)

Social data provides an unrivalled opportunity to gain an in-depth view of your customer, and to develop actionable insights to feed back into your strategy.

Facebook, TaylorMade, Nature’s Bakery, Intuit, and GroupOn share what’s next for their marketing in 2016

Mark Kersteen, (Feb 17, 2016)

We’re going to be getting a lot closer to the customer...

"A new era": Talking programmatic strategy with

Brynn Smith-Raska, (Jan 27, 2016)

We recently sat down with Brett to get his advice and hear his personal experiences with programmatic.

Adidas's strategy for 2020: Personalization, relationships, and restructured data

Matt Pigott, (Jan 25, 2016)

Things are heating up in the realm of personalized marketing.

Social is becoming desiloed: What does that mean for you?

Matt Pigott, (Jan 20, 2016)

In our fifth annual State of Corporate Social Media report, wherein we polled over 1,100 social media and marketing professionals, we’ve noticed some interesting developments.

CMOs from Pearle Vision, Hiscox, AIG debate how to build a brand

Mark Kersteen, (Jan 20, 2016)

At Incite Summit: East, we were fortunate enough to hear some truly thought-provoking discussion from industry leaders about their brand and marketing strategies.

Spread a Collaborative, Data-First, and Test-Focused Mindset across Your Department

adaptive, (Dec 9, 2015)

Use Data Everywhere: Make customer information easy to access and parse, so that you make consulting it an easy habit to adopt. See Where Your...

Courage and Authenticity: an extract from the Incite Summit: East 2015 eBook

Mark Kersteen, (Dec 8, 2015)

The following is a summary of the session "Build Meaningful Connection with a Brand That Stands for Something" from Incite Summit: East.

How Thinking Small Restored the Relevance of an Iconic Brand

adaptive, (Dec 7, 2015)

Actionable Lessons from Reinventing a Legacy Brand: Learn how Doug Zarkin went back to Pearle Vision’s core values to breathe new life into...

Start the Presses: Go From Brand to Publisher to Win Over Customers Organically

adaptive, (Dec 4, 2015)

Build Your Editorial Dream Team: Hire and train like a digital-first publisher. Staff your organization with the ‘technocreative’ talent...

Your Customers Know the Value of their Data - So Deliver Marketing That's Worth It

adaptive, (Dec 4, 2015)

Why Should Customers Share Their Data? Personal information increasingly comes with the expectations of better value or personalization - make...

New Trends in Mobile Marketing

adaptive, (Dec 4, 2015)

Mobile is No Longer Optional if You Want Your Marketing to Succeed: Hear the latest research into how customers are engaging with mobile, and get the...

Social Media for Brand Protection: If You Aren't Listening, You Aren't Safe

adaptive, (Dec 4, 2015)

Every Brand is On Social: Whether you have a presence on social or not, people are going to talk about you. Be ready. Crisis Control: Put the...

Customers Define Your Brand, Now Get Them to Engage With it

adaptive, (Dec 4, 2015)

Taking your brand into a new market. Building awareness, affinity and new advocates : Hunter Hoffmann talks about how a well-known and respected 100...

Align Your Experience with Your Brand and Your Customers

adaptive, (Dec 4, 2015)

Experience and Brand are One and the Same: Donna shares how to build the principles of your brand into every step of the customer journey to create a...

KEYNOTE: Maximize Satisfaction and Efficiency through Predictive, Pro-active and Self-Serving Customer Support.

Conference Recording, (Nov 27, 2015)

 In the session, hear how to assess your customer landscape to become more personalized and pro-active, and thus meet customer demands: -...

CASE STUDY: Protecting The Customer Experience On Social

Conference Recording, (Nov 27, 2015)

Hear from: Wells Fargo, AVP, Social Care Servicing Manager, Michael Dyogi Proofpoint (Nexgate Division), VP of Product Management, Dan Nadir

KEYNOTE: The Voice of the Customer Case Study: Plug into customer feedback and behaviours to listen, analyze, innovate and respond

Conference Recording, (Nov 27, 2015)

In this session, hear how to use your customer information to maximize relevancy and success in their channel of choice. · Drive new...

KEYNOTE: Achieve seamless, personalized service across all channels

Conference Recording, (Nov 27, 2015)

- Moreover, as brand loyalty continues to decrease, ensure your company truly understands your customer, so that you can consistently deliver...

KEYNOTE: Securing brand affinity through bespoke, and unforgettable, customer service

Conference Recording, (Nov 26, 2015)

In this session, hear how to integrate such service into your day-to-day operations: · Personable and Agile Support: Engage with your...