All Latest Articles

Use the voice of the customer to streamline your customer experience

David Howell, (Oct 7, 2015)

Customer data needs to become the foundation for your customer service.

GE Creative Director Andy Goldberg on 'Fallonventions' and going beyond native advertising

Mark Kersteen, (Oct 6, 2015)

The award-winning marketer shares his approach.

The first question you need to answer about consumer data

David Howell, (Oct 5, 2015)

Why should consumers want you to have their data?

This is what marketers are sick of hearing about:

Mark Kersteen, (Oct 2, 2015)

We asked the speakers for Incite Summit: East what talking points have been discussed to death. Do you agree?

5 brands that are reinventing retail

Matt Pigott, (Sep 30, 2015)

Bonobos, Apple, Amazon, eBay, and Rebecca Minkoff are all working to reimagine the seamless shopping experience

Will ad blockers spark a brand journalism revolution?

Matt Pigott, (Sep 29, 2015)

HSBC, AT&T, Red Bull, and Cisco make the case for putting quality content first.

The winners and top trends from e-Commerce Paris 2015

Nelsy Rodriguez, (Sep 28, 2015)

Our European correspondent Nelsy Rodriguez shares her experience at Europe's biggest e-commerce show.

Wearables Watch: Wear Business Is Going

adaptive, (Sep 28, 2015)

The wearables market has been growing steadily for a few years now, but after Apple entered the fray with Watch, mobile businesses have been wrestling with whether it’s the right time to jump onto a new platform. And as Robert Gray writes, most mobile businesses see a need to be on the devices but the functionality for wearables is a work in progress.

Wearable Payments: Not Quite Ready for Prime Time

adaptive, (Sep 28, 2015)

Wearables are going mainstream and many industry observers say they're the future of contactless payments. But as Brendan McNally reports, there's a holdup at the register.

Mobile Digest: Oculus and Samsung push VR devices into primetime

adaptive, (Sep 27, 2015)

The iPhone 6s and 6s Plus hit stores, BlackBerry hits another low point on the earnings front, while Oculus and Samsung launch virtual reality headsets for the mainstream. Andrew Tolve reports.

The biggest disruptions of 2016, predicted by marketers

Mark Kersteen, (Sep 25, 2015)

The speakers for Incite Summit: East share what they think are going to be the biggest game-changers over the next year

5 steps to building an emotional connection with your customers

David Howell, (Sep 24, 2015)

Authenticity and personalization are key for connecting with modern customers

Pinterest and Nordstrom team up to imagine the future of shopping

Matt Pigott, (Sep 23, 2015)

Savvy companies that feel they are lacking in either their digital or in-store experience are on the lookout for the next best thing – partnership.

Secure brand affinity through customer service

David Howell, (Sep 22, 2015)

Customers associate good brands with good service, so you can guess what they associate with bad service...

The digital generation, part 5: How to (really) market to Millennials

Matt Pigott, (Sep 18, 2015)

Why is it harder to get Millennials' attention?

National Geographic inspires wanderlust with its latest UGC campaign

Tamsin Oxford, (Sep 17, 2015)

Nat Geo harnessed the passion of amateur photographers for some stunning results

Why you need to align your marketing touchpoints

Matt Pigott, (Sep 16, 2015)

New research from Deloitte, Accenture, Bitkom and the CMO Council shows just how crucial a consistent customer experience has become.

Get a 360° view of your customer to build a 1-1 relationship

David Howell, (Sep 15, 2015)

You need a detailed understanding of each customer to deliver high levels of customer service to all.

Deep Linking: Time to Dive In?

adaptive, (Sep 15, 2015)

Companies have long partnered with complementary businesses, and mobile B2C firms are seeking to ease user friction, and find customers, on smart devices by using deep linking. That is, they seek to let users quickly access information and share it with friends or complete related tasks by using other apps, all without exiting the original app they opened or being forced to open a browser.

Mobile Digest: Apple reimagines iPad for the mobile enterprise

adaptive, (Sep 14, 2015)

Google takes Android Pay live, as Apple debuts the new iPhone 6S and a retooled iPad Pro. Andrew Tolve reports.