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Customer data needs to become the foundation for your customer service.
The award-winning marketer shares his approach.
Why should consumers want you to have their data?
We asked the speakers for Incite Summit: East what talking points have been discussed to death. Do you agree?
Bonobos, Apple, Amazon, eBay, and Rebecca Minkoff are all working to reimagine the seamless shopping experience
HSBC, AT&T, Red Bull, and Cisco make the case for putting quality content first.
Our European correspondent Nelsy Rodriguez shares her experience at Europe's biggest e-commerce show.
The wearables market has been growing steadily for a few years now, but after Apple entered the fray with Watch, mobile businesses have been wrestling with whether it’s the right time to jump onto a new platform. And as Robert Gray writes, most mobile businesses see a need to be on the devices but the functionality for wearables is a work in progress.
Wearables are going mainstream and many industry observers say they're the future of contactless payments. But as Brendan McNally reports, there's a holdup at the register.
The iPhone 6s and 6s Plus hit stores, BlackBerry hits another low point on the earnings front, while Oculus and Samsung launch virtual reality headsets for the mainstream. Andrew Tolve reports.
The speakers for Incite Summit: East share what they think are going to be the biggest game-changers over the next year
Authenticity and personalization are key for connecting with modern customers
Savvy companies that feel they are lacking in either their digital or in-store experience are on the lookout for the next best thing – partnership.
Customers associate good brands with good service, so you can guess what they associate with bad service...
Why is it harder to get Millennials' attention?
Nat Geo harnessed the passion of amateur photographers for some stunning results
New research from Deloitte, Accenture, Bitkom and the CMO Council shows just how crucial a consistent customer experience has become.
You need a detailed understanding of each customer to deliver high levels of customer service to all.
Companies have long partnered with complementary businesses, and mobile B2C firms are seeking to ease user friction, and find customers, on smart devices by using deep linking. That is, they seek to let users quickly access information and share it with friends or complete related tasks by using other apps, all without exiting the original app they opened or being forced to open a browser.
Google takes Android Pay live, as Apple debuts the new iPhone 6S and a retooled iPad Pro. Andrew Tolve reports.