Hear from leading C-Suites and senior executives at Lloyd’s, Generali, RSA as they discuss the battlefield of digital innovation, as well as an exclusive presentation from AXA on innovating across the value chain.

The winners of the race to modernise insurance will be those who hold their customer in true stead when striving for digitalisation and innovation. But with an overwhelming abundance of technology, legacy systems still being the harsh reality, and customer behaviours constantly shifting, digital innovation is by far easier said, than done.

The new, technology driven era of insurance must hold the customer at the very heart of every transformation to maintain competitive advantage through technology.

Hear from leading C-Suites and senior executives at Lloyd’s, Generali, RSA as they discuss the battlefield of digital innovation, as well as an exclusive presentation from AXA on innovating across the value chain.

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Our innovation experts explore how to unleash the power of new technology and leverage new streams of data to drive true benefit for the customer, with perspectives from:

• Louise Smith, Chief Digital Officer, Lloyd's

• Cyril Steffen, Chief Claims Officer for European Markets, AXA

• David Germain, UK&I Chief Information Officer, RSA

• Mario Ricco, Group Head of Global Claims, Generali

• Peter Manchester, EY Global Insurance Consulting Leader and EY EMEIA Insurance Leader, EY

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We know that insurance is changing fast – but it remains to be seen if our industry is changing fast enough. With the extreme rate the likes of Amazon are launching into multiple new verticals, coupled with the rising number of customer-centric, digital-first insurtechs and start-ups, insurance has a great deal of learning to do.

“We need to figure out that technology disruption, look at our competitors who do it better, bring all of that thinking in… we need to start picking the pace up in that”, insists David Germain, UK&I Chief Information Officer at RSA.

The fundamental point that all agreed on was the absolute necessity of customer-centricity. As stated by Louise Smith, Chief Digital Officer at Lloyd’s, “you have to organise around the customer. Now, everybody says that. The thing that the brands and the business models we all love [do], you feel that. And that’s the difference”.

To find out more about how leading executives are approaching new technology and digital innovation, see here.

These recordings are released in conjunction with The Future of Insurance Europe 2021 (4-5th November, Online), returning this year to revolutionise insurance, together. Uniting the most influential CEOs, C-suite leadership teams and visionary thought-leaders for real business discussions that truly tackle challenges, develop solutions, set benchmarks, and collectively drive momentum for an exciting future of opportunity.

For more information regarding The Future of Insurance Europe 2021 – please contact Alex Wilson, alexandra.wilson@thomsonreuters.com.