Reuters Events has officially released the final agenda for Connected Claims USA 2021 (November 16-18).

Speakers include Chief Claims Officers, CEO’s, Presidents and Vice Presidents, Heads of Claims and other leaders from American Family, USAA, Farmers, Nationwide, AAA, Mass Mutual, Liberty Mutual, Zurich, Erie, Amerisure, State Auto and more.

Register for passes to the full 3-day event here (free passes for insurance carriers, reinsurers, and brokers only)

The sessions confirmed in the new agenda include:

  • November 16th at 11:15am ET – “Enhance understanding of emerging technologies” with Charlie Wendland (Head of Claims, Branch Insurance) and Steve Donnelly (Chief Claims Officer, Amerisure Insurance)

  • November 16th at 1:20pm ET – “Claims as the moment of truth: Maximize claims quality to minimize future claims costs” with Patrick Nails (Chief Claims Officer, Arch Insurance Group), Ann Field (Head of Client Services Operations, North America, Aon Reinsurance Solutions), Armando Andrade (Executive Vice President, Claims Operation Division, The Best Claims Solutions)

  • November 17th at 9:15am ET – “Pick your battles: Strategic claims automation for maximum results” with Bill Brower (VP, Head of U.S. Auto Claims Strategy, LexisNexis Risk Solutions)

  • November 17th at 10:15am ET – “Innovation first, innovation always: Unleash the hidden power of agility in claims” with Carey Bond (Head of Claims, Lloyd’s US) Jarod Clayberg (Property Claims Supervisor, Erie) Jim Burdick (Senior Business Development Manager, Deluxe)

  • November 18th at 11:05am ET – “Transforming the Claims Experience in a Digital Era:  Benefits of Automation as a Competitive Advantage” with Don Jones (Head of Claims U.S. Insurance Operation, Mass Mutual)

  • November 18th at 12:10pm ET – “Evolving the Customer Protection Promise with Smart Home Technology” with Richard L. McCathron (President, Hippo Insurance)

With 20+ use cases delivered by over 50+ of the foremost leaders in claims innovation the insurance industry has to offer, this event provides the in-depth, business-critical insights necessary to survival and, ultimately, success in the age of the digital insured.

Register for passes to the full 3-day event here (free passes for insurance carriers, reinsurers, and brokers only)

Over 3,000 insurance executives will be joining for 3 days of learning and networking at a time when both have never been more vital for the success of this industry. 

For more information, including agenda, speakers, and conference updates visit the website.


Ira Sopic
Global Project Director
Reuters Events
T:+ 44 (0) 20 7536 7206