FAQs

GENERAL

What time zone is the event held in?

The event will run in (BST). For the full agenda please click here


I cannot find where to watch the virtual content

The site will be open from 8am BST 28th September 2020, and please ensure you are running the correct website.


When do I receive my login?

You will receive your login for the virtual site 24 hours before the live event starts.

Please look out for an email from virtual@reutersevents.com and please remember to check your junk/spam folder. If you still have not received your logins, please email virtual@reutersevents.com


I registered today but I haven’t received my logins and I am missing today’s content

Registering on day 1 will mean you only have access for day 2 of the conference. However, all content is available on-demand so you can catch up with any missed sessions.


I have registered, and I cannot log in to my account

Please ensure you have activated your account using the activation link within the email. If you have not received this email, please check your junk/spam inboxes before emailing virtual@reutersevents.com


Can anyone register?

Anyone can register for the event for free, however only corporate executive passes and sponsors get access to the networking function


How long will I be able to access the presentations, panel discussions and interviews?

The platform will remain open for 2 weeks after the virtual event.


Are the presentations available to download? When is the on-demand content available until?

Presentations are NOT available for download however are all available on-demand for 2 weeks post event.


I have unsubscribed myself from marketing in the run up to the event - does this mean I now won’t receive login details?

Yes, you will not receive your logins if you have unsubscribed. Please re-engage with us via the registration page here


TECHNICAL SUPPORT

The watch live content is not available

The live event will start at 28th September 2020 9am BST – please check back at this time. All the content is available on the ‘on demand’ tab for anything you may have missed.


I have advertising banners across my screen that prevent me from watching the content

We recommend using Google Chrome, Mozilla Firefox or Microsoft Edge for optimal viewing without advertising banners.


I can’t hear or see the live stream

Please see the link for troubleshooting advice:

www.vimeo.zendesk.com/hc/en-us/articles/115015759328-Troubleshoot-video-playback-issues-

Also, please make sure to use the ‘click to unmute’ button to hear the live stream


NETWORKING

How do I get access to the Swapcard networking app?

If you are a delegate, you will receive an email containing your login credentials 24 hours prior to the conference starting.

To access the Swapcard networking app, please use this link here

 

If you are a sponsor, once you have submitted your pass names to Client Services – clientservices@fc-bi.com - you will receive an email containing your login credentials 24 hours prior to the conference starting.


SPONSOR/EXHIBITOR QUERIES

I have a banner included in my sponsorship package, what are the dimensions for my banner?

600 L x 160 W (vertical NOT horizontal).


Registration is free on the event website. Our virtual package includes 3 conference passes. What are we paying for/what is the difference?

The conference passes included in a virtual sponsorship package include access to the networking platform,


I cannot access the networking

Please check your package inclusions via (XpoBay/in your contract) to ensure access to the networking platform is included. If so, please double check that you submitted your pass names to our Client Services team. If you did not, or still have issues please contact matt.buckingham@ethicalcorp.com


Where does the business card submission data go?

This will get sent directly to the inbox of the sales contact that you provided to us. Please ensure you have completed the ‘Your Key Contacts’ compulsory form on Xpobay in order for this to be set up to go to your correct sales contact. If you have already submitted through Xpobay and need to change the contact, please email matt.buckingham@ethicalcorp.com