Introducing a new era for insurance


Day One: Introducing a new era for insurance

Deliver your customers’ dream experience with total digital transformation

10:00am – 11:00am (EDT)

THE FUTURE OF CANADIAN INSURANCE

The current and anticipated impact of Covid-19 on the Canadian insurance industry, right here, right now. How have future ambitions, projections and challenges altered in the ‘new world’ we find ourselves in?

  • Explore the major trends emerging (in the short and medium term) of COVID-19, including the human and business impact on insurance carriers
  • Predictions for the long-term trajectory for the industry, from risk and customers to products and processes
  • Identify temporary and permanent changes in the Canadian insurance industry that allow new opportunities to be realized

11:00am – 12:00pm (EDT)

THE DIGITAL AGE IS NOW

Customer culture is changing irreversibly. Digitally driven products and services will be the standard, and those carriers unable to provide absolute choice at product and claims will surely fall behind

  • Become a fully digital insurer that can offer customers absolute choice at any point of interaction
  • Reap the benefits of enhanced operational efficiency by streamlining processes with AI, automation, and digitally enhanced processes
  • Invest in digital transformation now, and develop a water-tight timeline of innovation that will retain customers and keep your competitors at arm’s length
  • Discover a future of virtual experiences that provide extra value and care for your customers. Set your organization apart and deliver beyond your customers’ expectations

12:00pm – 1:00pm (EDT)

MEET YOUR NEW CUSTOMER

Discover the latest customer behaviors, demands and expectations in a post-Covid world to provide truly relevant and profitable products and excellent customer services

  • Realign your products and services to match the Canadian customer’s revised expectations and demands in a post-Covid-19 world
  • Source and utilize customer data to continually refine how you understand your customers and build products that your customers find irresistible
  • Be confident in digital verification and authentication processes so that every customer can communicate with your organization securely, efficiently and in tune with the move towards total digital interaction

1:00pm – 2:00pm (EDT)

FLAWLESS CUSTOMER EXPERIENCES

In a highly competitive and unforgiving marketplace, your customers’ experiences mean everything. Any bad experience risks a customer leaving forever. Explore how you can deliver transparent, speedy and straightforward experiences for your customers

  • Create omnichannel experiences that allow your customer to interact with your organization on their terms
  • Perform at the ultimate ‘moment of truth’ claims- by using automation, AI and human expertise collaboratively to deliver speedy, accurate resolutions
  • Release relevant, educational, and engaging content to match customers lifestyles and in doing so, provide fuller, value-add services to your customer base
  • Ramp up self-serve and direct to customer business models that allow for an easier, simplified, and cheaper customer experience

Day Two: Innovation at speed and at scale

Expand your products and services now; offer customers choice, and on their terms

10:00am – 11:00am (EDT)

THE PERFECT TIME TO INVEST

In many ways, Covid-19 has essentially acted as a catalyst in speeding up internal projects, innovation, and digital transformation pieces. More than ever, carriers must be close to, and supportive of their customers, at a time when people have never been so far apart

  • Understand the true risk and capabilities of third party insurtechs so that you can make quick and profitable business decisions on partnerships
  • Produce a clear and convincing business case that reassures senior management that now is the time to invest; digital transformation front and back office, advanced analytics and AI
  • Become an agile organization, built on a common culture of technology adoption, capable of making investment decisions and implementing myriad technology at speed

11:00am – 12:00pm (EDT)

PRODUCTS THAT STAND ALONE

The Canadian marketplace can be highly regulated and differentiating your product so that consumers react can be troublesome. Find out how to innovate your product in line with an impending global recession

  • Declare your product the best choice for your target consumer by delivering on price, clarity, service, and communications
  • Change your products and services for a post-pandemic customer; simplified, great value and clearly accessible across any channel
  • Uncover the latest thought-leadership on actuarial models, risk profiling and economic fall-out so that your products sit correctly in the current and medium-term climate

12:00pm – 1:00pm (EDT)

YOU ARE ONLY AS GOOD AS YOUR DATA

Reveal the full picture of your customers, your potential customers; their behaviors, desires, the total risk analysis- do so and you can make sensible, profitable decisions moving forwards

  • Gain a consistent source of the truth (your data) – and achieve real returns from AI & Analytics services- after all your products are only as good as the data they’re drawing from
  • Assess new sources of data like ‘social’ with brand new methodologies so that you can truly understand your customers’ behaviours. With new data, enhance your predictive modelling so that you don’t fall behind
  • Discover the insight gained from the latest digital marketing analytics techniques. Move away from just call centre analysis, and work out what people want or intend to do based on their interactions digitally
  • Establish a long-term and accepted cultural shift towards AI, analytics, and automation

1:00pm – 2:00pm (EDT)

FUTURE DISTRIBUTION MODELS

How will distribution evolve? The roles of brokers and agents in an increasingly digitally minded population? When customers take up products online more widely, how will distribution models based on human interaction change to increase profitability?

  • The future distribution model in Canada- See how our experts define the relationship between products, customer uptake, services and experience- What is the optimum blend between technology and human?
  • Enact full digital transformation so that brokers are empowered to sell better wherever they may be
  • Create well-trained, empowered, and consistent distribution networks as part of a great brand experience for the customer base

Future of Insurance Canada 2020 Roundtables

TECH INNOVATION

THE DATA ROUNDTABLE

Intelligently orchestrate data across touchpoints to create highly personalized and relevant engagement

CUSTOMER PROFILING ROUNDTABLE

Get to know your customers in more detail than ever before: Use data and analytics and create interactive, tailored, on-demand products that suit modern lifestyles and risk profiles more accurately

AI IN CUSTOMER SERVICES ROUNDTABLE

A touchless future: Redefine the blend of human and technology customer services with a focus on AI

CLAIMS

THE TELEMATICS ROUNDTABLE

Learn how integrating telematics data can help you to accurately estimate damages, speed the claims process and reduce fraud

THE DIGITAL CLAIMS ROUNDTABLE

Disruptive technologies: Implement digital claims and enable better claims processing. Drive innovation and deliver strategic value

THE CLAIMS EXPERIENCE ROUNDTABLE

Create Fast, Accurate Claims with Nothing More Than Your Customer and Their Smartphone