Introducing a new era for insurance


Insurance Boardroom

Future of Insurance August 24, 2021

KEYNOTE: Insurance Like Never Before

  • 2021 will redefine the 21st century. Explore what is keeping insurance CEOs awake at night and determine the opportunities that will be critical for the future of the industry
  • What does true leadership look like in a period of extreme uncertainty and need for change? Restructure the business to seize future opportunities and drive growth today

Future of Insurance August 24, 2021

Build a Digital Bridge to the New Normal

  • What will the future insurance ecosystem look like? From digital distribution models to seamless and omnichannel claims, insurance as we know it is changing. Explore the risk implications and strategize to avoid losing market share
  • Understand how technology has enabled the blurring of traditional roles with partnerships could impact your business, plan your own future to stay ahead of your competitors

Future of Insurance August 24, 2021

Make Resilience, Not Efficiency your Primary Business Objective

  • Resilience is every business new mantra. From adaptable and connected tech to a holistic understanding of risks and opportunities, discover how to ride out uncertainty instead of being overpowered by it
  • Maximize value of your digital strategy by incorporating the use of digital technology into all aspects of your organization, driving changes to the traditional ways of doing business

Future of Insurance August 24, 2021

Preparing for Collision: The Future of Auto Insurance

  • Understand the long-term impact of Covid-19 for auto and how it has accelerated disruption
  • Will self-driving cars kill the industry as we know it, or present new opportunities for carmakers and insurers to come together? Explore the new opportunities now and ensure you are leading and not playing catch up

Product Innovation & Growth

Future of Insurance August 24, 2021

The Keys to Product Innovation: Your Customer Needs, Wants and Demands

  • How can carriers truly understand and know their customers? With limited data and a highly regulated environment, explore the strategies to understand the customer needs and expectations, utilizing tech in order to amplify your product portfolio and create competitive advantage
  • Evaluate the balance between personalized & simplified products to ensure you hit the sweet spot in serving your customer

Future of Insurance August 24, 2021

Cyber – The Insurer’s Double-Edged Sword

  • Seize the opportunity to turn operational defence into commercial offense through talent, by intelligently building capability and product
  • Utilize advanced analytics and other technologies to calculate the accumulation of risk and generate insights to safeguard product lines from catastrophic exposures
  • Understand the potential impacts of aggregate damages to make sure your products are fit for purpose

Future of Insurance August 24, 2021

Climate Change – Weathering the Storm

  • Stronger and more frequent natural disasters are destroying homes and businesses at record-breaking rates. Deploy technology to better understand the evolving risks to reprice and rearrange portfolios to avoid long-term exposure to climate events
  • Tackle the uncertainty using advanced analytical tools to process next-level insights and adjust risk frameworks

Future of Insurance August 24, 2021

Balancing Innovation and Regulation

  • While insurance carriers in Canada prepare to redesign their financial reporting frameworks to meet IFRS 17, carriers must also embed data privacy in all systems, operations and processes. Deep dive into how these changes are having an impact across asset strategies, IT infrastructure and organizational structures
  • Preparation is the name of the game: build a winning strategy to help your organization to move forward with innovation whilst improving focus on data protection, including cyber risk, data privacy, identity and access management

Digital Reinvention: Trust, Transparency and Technology

Future of Insurance August 24, 2021

What’s Next for Insurance Customer Experience? 2021 & Beyond

  • Optimize the insurance experience and achieve unprecedented levels of engagement by rethinking how to serve customers in the digital era
  • Harness the power of technology and update legacy systems to provide an Amazon-like buying experience, utilizing the true power of data to create simple, effective and personalized customer journeys

Future of Insurance August 24, 2021

Traditional vs Emerging Channels: Building an Effective Omnichannel Strategy

  • Despite increased demand for simpler and fully digital experiences, do not leave traditional channels neglected. They are crucial in providing human solution to complex issues and creating a true omnichannel strategy
  • Empower agents and brokers with the tools they need to make every interaction on traditional channel feel premium & personalized, while offering effortless resolution
  • Listen to the demands of your customers and streamline the channels which they favour in order to remove pain points and provide a great experience no matter where your customer is

Future of Insurance August 24, 2021

Find New Human Truths for Experiences: The Behaviour Changes that will Stay

  • Put empathy at the core of your customer strategy. From quote to claims fulfilment, build in the capability to listen, learn and evolve with empathy to emerge stronger than your competitors
  • Renew focus on the customer experience to shape the right, collaborative and agile organization model for the future. Use your purpose and customer understanding as a jumping-off point to innovate products and claims experience to outmaneuver uncertainty and drive growth

PROFESSIONAL & PREMIUM PASS ACCESS ONLY

Future of Insurance August 24, 2021

Workshop Carriers Only:
Bouncing Back or Spring Forward? Transform Disruption into Opportunities

Disruption is no longer a once-in-a-career problem to be dealt with. It's a constant cycle. Technology is increasingly creating the tools your competitors - incumbents and entrepreneurs alike - are using to build new digital products and services that target and release latent demand and serve unmet needs. Join this exclusive workshop to discuss how the most successful companies of our time have dealt with disruption before and what are their secrets to unleash the 'trapped value' before their competitors

Future of Insurance August 24, 2021

Innovation and Change Can’t Wait! The Virtual Collaboration Guide

The most innovative organizations realize that the best strategy in the world will get you nowhere unless you bring your team with you. In this design-thinking virtual workshop we will explore the keys to drive true innovation in a virtual environment with lessons you can apply today. Discover how to reduce the feeling of isolation for your team members and create opportunities to connect and share ideas allowing innovation to emerge.

Future of Insurance August 24, 2021

When Digital Meets Lean: Scaling Your Digital Transformation Journey

A rushed digital transformation can lead to non-profitable business. It is easy to forget about internal processes and IT landscape leading to high costs. In this workshop we will explore how carriers can break down silos to improve agility and transform processes and systems to drive a successful transformation.

Insurance Board Room

Future of Insurance August 25, 2021

KEYNOTE: The Value of Trust: A Responsible Business Strategy

  • Stakeholders – from employees and customers, to investors and regulators – are expecting different behaviours. Explore how a responsible business strategy can drive credibility and positively impact your organization’s performance
  • Embrace values that enhance brand reputation, build trust and loyalty from customers and employees
  • Better insurance: explore the extent to which diversity, inclusion and net zero targets are being integrated across insurance organizations

Future of Insurance August 25, 2021

Moment of Change: An Open Conversation About Diversity & Inclusion in Insurance

  • Ensure diversity and inclusion are at the centre of your business, enabling your organization to better meet the needs of your diverse customer base
  • Reflect on progress and lessons learned from 2020, address strategy pitfalls now to ensure you are built for success in the future
  • Ensure your diversity strategy goes beyond talent acquisition and build a toolkit for management to ensure an inclusive succession plan

Future of Insurance August 25, 2021

Finding Harmony Between Automation and Employee Engagement

  • Digital transformation, artificial intelligence and automation are driving efficiency, saving time and money, but also bringing anxiety and uncertainty for employees. Create an employee-led approach to innovation and determine the skillset you will need to succeed
  • Create a successful upskilling programme that goes beyond developing job-related skills and anticipate the right skills for the future. Lay a cultural foundation that embraces learning and development and makes use of the right education technology to deliver a vastly better return on upskilling investment

Future of Insurance August 25, 2021

Reinventing Life Insurance

  • COVID-19 pandemic has reemphasized the need for mortality protection and now it is the time to rethink products and distribution to renew the industry’s growth and profitability
  • From personalized customer experience to flexible products that are suitable for a challenging regulatory landscape, discover how to build your roadmap for driving growth
  • While human-to-human interaction will remain key to distribute life insurance, discover the new role of agents and how digital can accelerate growth and improve profitability

Distribution Innovation & Growth

Future of Insurance August 25, 2021

The Shifting Role of Insurance Brokers and Agents

  • Digital adoption is no longer a function of age – customers want streamlined digital experiences. Discover how brokers and agents can evolve in a digital-forward market where insurers distribute their products and services across user-friendly digital platforms
  • Provide clear communication and seamless technology compatibility with your distribution partners to ensure you simplify processes and maximize sales
  • Deliver what your consumers want with little friction, providing consistent service to earn your partners’ trust and business

Future of Insurance August 25, 2021

What’s Next in Distribution Models?

  • Reimagine distribution for a digitally driven world by building a strategy that integrate customers, sales force, and enablers (such as investment in data and digital tools) to deliver resilience and growth
  • Get ready to move toward self-service: update products and services for the digital world and enable your salesforce to provide options in every different channel

Future of Insurance August 25, 2021

Break through the Digital Noise: Digital Customer Acquisition in 2021

  • Discover how you can differentiate in a saturated, digital marketplace to reach new customers
  • Learn how to target millennials: drive growth by tapping into Canada’s largest pool of customers with products fit for purpose

Future of Insurance August 25, 2021

The Future of Work – Digital Collaboration to Drive Innovation

  • Discover the digital tools that are providing a foundation for innovation and drive cross-company collaboration. Leverage knowledge across the enterprise with online, seamless, integrated and intuitive collaboration tools that enhance your employees’ ability to work together
  • Ensure the right information reaches the right audience and improve employee engagement by enabling people to create their own content, rather than simply consuming existing content

Digital Reinvention: Trust, Transparency and Technology

Future of Insurance August 25, 2021

The Next Evolution of Product Pricing & Underwriting

  • Apply advanced analytics and automate existing operations to change the nature of product pricing and underwriting in the future, deliver with speed
  • Predict how the tech evolution and advanced risk modelling with machine learning could disrupt traditional risk, underwriting and actuarial processes to modernize now and get ahead of your competition
  • Get the human-tech balance right, leverage new technologies whilst understanding the fundamental role played by people

Future of Insurance August 25, 2021

Connected the Dots: Digital Strategies Embedding Consumers into the Underwriting & Claims Workflow

  • Discover how embedding consumers into your organization’s workflows can result in better outcomes for customers and your claims and underwriting teams
  • Learn the strategies for success in a digital era, as customer demand for digital continues to skyrocket across all demographics

Future of Insurance August 25, 2021

Turbocharge Insurance with Transformative Tech

  • Explore the critical role played by tech in the new insurance landscape and what are the changes that will have the biggest impact on customer experience and profitability
  • Uncover the strategies that can be leveraged by your organization to most effectively adopt and use everything from AI to Drones to IoT

Future of Insurance August 25, 2021

Open Insurance – Are Carriers Ready to Seize the Opportunity?

  • What is holding insurance back from capturing the competitive opportunity that Open Insurance offers?
  • What investments and partnerships are required?
  • What can insurers learn from banks about open insurance?

PROFESSIONAL & PREMIUM PASS ACCESS ONLY

Future of Insurance August 25, 2021

Workshop Carriers Only:
AI 2.0: Humanize Digital

Digital engagement is becoming the new normal, but it can inhibit the individual connection that is foundational to building long-term customer relationships. How can carriers strike the right balance of personal and non-personal engagement?

Carriers have more channels, more content, more data, more stakeholders, and more external pressures than ever. In this workshop we will cover how to layer human insights over big data. Whilst machines can’t be empathetic, how carriers use AI to make work better, and help their teams turn artificial intelligence into a genuine human ally, capable of augmenting rather than downgrading each experience

Future of Insurance August 25, 2021

The Next COVID-19 - How to Plan for Black Swans

Covid-19 was the low-probability, high-risk event that many companies and business leaders were not prepared to handle. Focused on daily navigation of the crisis, few business leaders have considered preparation for the next global crisis. Join this workshop to explore how agility in the face of unpredictable risk is key to building a resilient organization. Determine the key building blocks to plan for and manage a crisis such as the COVID-19 pandemic. Analyze real-time opportunities in the new normal that can help accelerate business growth

Future of Insurance August 25, 2021

Do You Know Your Customers? The Key to Your Competitive Advantage

Understanding customers is the key to unlock growth and profitability. Great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations.

To understand your customers well, you need to be attentive to them whenever you are in contact with them. The potential rewards are great: increased customer loyalty and new business growth. This workshop is aimed at senior insurance executives who are driving the growth strategy and want to identify the critical steps to ensure your customer is at the center of your growth plan.

Setting the Foundation for the Future of Connected Claims

Connected Claims August 26, 2021

KEYNOTE: Insurance Canada: Create a New Future for Claims

  • Through this time of rapid change and extreme uncertainty, both customers and the claims workforce need more support and care than ever before
  • How can insurers deliver the optimal experience for both employees and customers through a time of unprecedented change?

Connected Claims August 26, 2021

Transforming for Growth – Overcoming Legacy Systems, Legacy Processes and Legacy Thinking

  • Select an approach to move forward: customers’ expectations continue to rise, claims become a key competitive advantage for both proving customer value and controlling bottom line
  • Discover how to exceed on operational efficiency and enable core transformation, which in turn frees up investment capital and enables the agility needed to innovate

Connected Claims August 26, 2021

Leadership During Crises: Navigate Through the Pandemic Crisis

  • The way leaders respond to a crisis is really a make or break leadership moment. From remote working and social distancing to virtual claims handling, how carriers are navigating through these challenges to support customers in their time of need?
  • With reduced claims volumes, how carriers are using this opportunity to rethink training and upskilling for their teams

Connected Claims August 26, 2021

Innovate to Build a Diverse and Inclusive Workforce for the Insurance Industry

  • What is the current state of women and minorities in insurance and the imperative to innovate and attract young, diverse talent to the industry?
  • Explore how to keep the industry relevant and competitive in the new age, as insurance becomes even more customer-centric, digital and agile

Drive Business Efficiencies: Claims Automation

Connected Claims August 26, 2021

Customer Experience in a Touchless Claims World

  • With so many demonstrating financial difficulties, explore how carriers can improve customer experience using digital channels such as mobile wallets
  • Provide a personalized, efficient and speedy claim experience at every step, from FNOL to payment

Connected Claims August 26, 2021

The Road to Touchless Claims – The New Status Quo for Claims

  • Both Customer and employee safety are more important than ever, making touchless claims the most urgent aim for claims organizations over the next couple of years
  • How far away is the industry from achieving touchless? And are we getting there fast enough for our customer’s needs?

Connected Claims August 26, 2021

Create Seamless Claims Experiences with AI

  • From chatbots to virtual claims processing, explore the different ways to use AI to improve customer experience and reduce costs
  • Understand your claims cycle and the potential to optimize processes and discuss how will this impact your workforce

Connected Claims August 26, 2021

The Search for Business Efficiency

  • As the future of work and workplace transforms are there new business efficiencies that carriers can leverage?
  • Discover the true value of the cloud in breaking down siloes to enable efficient information sharing across your organization defined by speed, innovation and optimal resource use
  • Secure alliances to capitalize on many of the opportunities the digital disruption is creating, including cost-efficient and personalized customer experience at scale

Connected Claims August 26, 2021

The Employee Touchless Claims Experience

  • Discover how the touchless claims experience will transform the day-to-day experiences of your claims staff
  • Explore how you can support your claims staff alongside your customers through a new era for claims

Seamless and Omnichannel Claims Experience

Connected Claims August 26, 2021

Powering Fast, Digital and Seamless Customer Claims Experiences

  • Now more than ever, consumers are moving digital with speed and convenience being invaluable as everyone shifts to a new way of life. What does that mean for the insurance claims experience?
  • Customers are no longer accepting legacy methods. What are the quick wins to improve customer experience today?

Connected Claims August 26, 2021

Accelerating Agility – The Insurance Carrier Journey to Resiliency

  • Carriers must transform to be competitive and adapt in a digitally connected world, becoming more agile, less risk averse, and more resilient
  • Data is the new gold and can drive significant efficiencies and enhanced decision making, especially in claim processes

Connected Claims August 26, 2021

Maximize Customer Experience with the Right Digital Strategy

  • Customers are demanding seamless and real-time claims experience. There is an opportunity to gain a competitive advantage as technology leads digital adoption for both carriers and customers
  • Explore current movements, technological advancements and how to build the best digital strategy for future positioning

Connected Claims August 26, 2021

Trust & Loyalty: Defining the Competitive Value of Claims

  • The two foundations of customer loyalty, trust and confidence, are being put to the test. Make no mistakes, only those able to pass this test will survive in a post-pandemic world
  • This global crisis is truly about customer moments that matter. By putting your customers’ interests first, this can be a time for your company’s brand to lead
  • Which strategies and changes should carriers implement today to build a competitive advantage based on trust, transparency and long-lasting loyalty?

Connected Claims August 26, 2021

A World in Crisis: Fight Insurance Fraud with Tech and Cross-Departmental Cooperation

  • Empower both claims and fraud teams by working together
  • Create hyper-efficient workflows with claims triage to keep loyal customers satisfied
  • What will the future of the relationship between claims and fraud be like?

Connected Claims August 26, 2021

Business Interruption: A Turning Point for Insurance

  • How insurers respond to customers and societies in need of an anchor in this moment that matters will dictate public perception for many years to come. What are the attributes that allow insurers to deliver on their purpose?
  • Understand the risks and the implications around the current litigation scenarios