It will take more than a global pandemic for the Canadian insurance industry to falter. We know just how tenacious, innovative, and committed our community is.
This being said, we must act now to serve customers’ most pressing requirements. Long-term development strategies focussed on digital transformation and technology integration are being fast-tracked into today’s action plans, not as a matter of choice, but as a matter of urgency. Canadian carriers must step up and bring solutions forward to their customers who themselves are finding a ‘new normal.’
Join Reuters Events: The Future of Insurance Canada (August 24-25, 2021).
The industry’s most senior executives are coming together to share their latest strategies on how to serve customers in a post-Covid world in which communication, intuitive products and value-add services have never been more important.
Join us online in August as we redefine insurance.
Jason Storah Chief Executive Officer Aviva Canada
Saad Mered Chief Executive Officer Zurich Canada
Rowan Saunders Chief Executive Officer Economical Insurance
Rob Wesseling Chief Executive Officer The Co-operators
Marcelo Regen Vice President, Brand Innovation & Chief Customer Officer Allstate
Louis Gagnon President, Canadian Operations Intact
Irene Bianchi President & Chief Executive Officer Peel Mutual Insurance Company
Anna Foat Director, Global Digital Transformation Office Sun Life Canada
Eugene Wen Vice President, Group Advanced Analytics Manulife Financial
Matt Berman President, Foresters Life Insurance and Annuity Company (FLIAC) & Chief Distribution Officer Foresters Financial
Undoubtedly there has been disruption present throughout 2020- in our personal lives, in business. What will really determine tomorrow, is your attitude today. Attitudes towards innovation, change, your customer, how to operate in trying circumstances and in hostile market conditions. Now is the time to stand side by side with your peers and map out a better, brighter future for all involved.
Our comprehensive agenda addresses the most pressing challenges facing insurance executives right now, across all lines and roles. From P&C to life, from product to customer to claims and beyond. The Future of Insurance Canada provides a bird's-eye view of the insurance industry in its entirety, as seen through C-Level individuals, but applicable to all.
And get involved on the day- just because we are not in the same room, it does not mean you cannot interact and influence proceedings! Pose questions, strategize, and network along you peers as part of two days’ worth of thought-provoking discussions.
10:00am – 11:00am (EDT)
THE FUTURE OF CANADIAN INSURANCE
The current and anticipated impact of Covid-19 on the Canadian insurance industry, right here, right now. How have future ambitions, projections and challenges altered in the ‘new world’ we find ourselves in?
11:00am – 12:00pm (EDT)
THE DIGITAL AGE IS NOW
Customer culture is changing irreversibly. Digitally driven products and services will be the standard, and those carriers unable to provide absolute choice at product and claims will surely fall behind
12:00pm – 1:00pm (EDT)
MEET YOUR NEW CUSTOMER
Discover the latest customer behaviors, demands and expectations in a post-Covid world to provide truly relevant and profitable products and excellent customer services
1:00pm – 2:00pm (EDT)
FLAWLESS CUSTOMER EXPERIENCES
In a highly competitive and unforgiving marketplace, your customers’ experiences mean everything. Any bad experience risks a customer leaving forever. Explore how you can deliver transparent, speedy and straightforward experiences for your customers
10:00am – 11:00am (EDT)
THE PERFECT TIME TO INVEST
In many ways, Covid-19 has essentially acted as a catalyst in speeding up internal projects, innovation, and digital transformation pieces. More than ever, carriers must be close to, and supportive of their customers, at a time when people have never been so far apart
11:00am – 12:00pm (EDT)
PRODUCTS THAT STAND ALONE
The Canadian marketplace can be highly regulated and differentiating your product so that consumers react can be troublesome. Find out how to innovate your product in line with an impending global recession
12:00pm – 1:00pm (EDT)
YOU ARE ONLY AS GOOD AS YOUR DATA
Reveal the full picture of your customers, your potential customers; their behaviors, desires, the total risk analysis- do so and you can make sensible, profitable decisions moving forwards
1:00pm – 2:00pm (EDT)
FUTURE DISTRIBUTION MODELS
How will distribution evolve? The roles of brokers and agents in an increasingly digitally minded population? When customers take up products online more widely, how will distribution models based on human interaction change to increase profitability?
THE DATA ROUNDTABLE
Intelligently orchestrate data across touchpoints to create highly personalized and relevant engagement
CUSTOMER PROFILING ROUNDTABLE
Get to know your customers in more detail than ever before: Use data and analytics and create interactive, tailored, on-demand products that suit modern lifestyles and risk profiles more accurately
AI IN CUSTOMER SERVICES ROUNDTABLE
A touchless future: Redefine the blend of human and technology customer services with a focus on AI
THE TELEMATICS ROUNDTABLE
Learn how integrating telematics data can help you to accurately estimate damages, speed the claims process and reduce fraud
THE DIGITAL CLAIMS ROUNDTABLE
Disruptive technologies: Implement digital claims and enable better claims processing. Drive innovation and deliver strategic value
THE CLAIMS EXPERIENCE ROUNDTABLE
Create Fast, Accurate Claims with Nothing More Than Your Customer and Their Smartphone
What lessons from 2020 will you take forward? Unite with C-Suite executives from across North America to gain invaluable insights and affirm your company’s ethos and brand as an industry leader. Leave with the strategies, technologies and case studies needed to invest and innovate with confidence and drive profits.
Update your product portfolio to avoid being left behind as we move to the new era of insurance. Match customer needs with innovative products and be first to market with the original products that will allow you to expand your customer base and achieve unprecedented growth.
With an abundance of technology at our fingertips, it’s difficult to know where to invest. Working from home, continual development of AI ML, and a rise in customer-facing tech demands that you transform your tech strategy on both the back and front end of your business immediately. Discover the case-study backed technologies that really work and invest with success.
It’s no secret that the customer is setting the standard for the future, and our challenge lies not only in providing the service they deserve but the products they demand. Discover how to demonstrate true customer centricity to tap into previously hard-to-reach customer groups.
The Most Senior Line-up in the World
Our speakers are the driving force of insurance evolution. Hear only from those at the top of the game, representing the industry’s most progressive and innovative carriers. Future of Insurance Canada 2021 unites decision makers from across the value chain to set the roadmap for the future.
Unlike any other event, Future of Insurance Canada 2021 is led by insurance carriers for insurance carriers. Do not miss this opportunity to network and collaborate through our elite virtual capabilities.
Presentations and Insights Tailored for Every Element of Insurance
Reuters Events recognizes not only the overarching challenges facing the industry as a whole, but also the particularities within each sector. Our agenda takes a focussed look at issues within each line such as smart homes, business interruption, healthcare data sharing and beyond.
Virtual and On-Demand
Demanding schedules are no longer a barrier. Your registration gives you access to our on-demand library of presentations, fireside chats, Q+As and more at your convenience. Never miss out again.
Forge meaningful connections with like-minded industry peers to share triumphs and lessons learned, allowing you to invest with peace-of-mind in the technologies and strategies you know will succeed.
Alongside our exclusive content and event-wide networking, Reuters Events facilitate a number of targeted 60-minute Roundtables. These Roundtables allow small, intimate groups of industry peers to develop their strategies and share insights.
A great meeting of insurance minds and leading technology experts. Great networking opportunity.
Investing in the right technologies, giving weight to the phrase ‘putting the customer first’ and developing a sustainable, elevated company culture. Industry leaders are coming to light the way for the future.
As the competition from non-traditional carriers entering the market ramps up, with smart-device enabled solutions becoming the norm, discover how to build game-changing models for future catastrophe planning, product innovation and more
Health and Life
Disruptive innovation is happening faster than anyone could have envisioned. 2020 has added beyond measure to the unique set of challenges such us longevity and retirement planning that carriers operating within the healthcare space were already facing. Discover how to navigate through this disrupted landscape and become fully customer-centric and digital. Act now and reach the future.
It has been an undoubtedly turbulent year for commercial insurance. Discover how to take wider commercial trends in your stride and protect yourself – and your customers – against future uncertainties.
An abundance of data providing opportunities to personalize products, customer expectations skyrocketing and OEMs continuing to change the game. The pace at which Auto insurance evolves has always been quick and now is not the time to slow down.
An integral part of the insurance ecosystem, Future of Insurance Canada 2021 is the only conference that connects the brokerage executives with leading carriers, creating space for future acquisitions and partnerships.
Get in touch with the Reuters Events team