Achieve Seamless, Personal Customer Service

Name: Reuters Events: Customer Service & Experience Europe 2020
Start: 2020-05-26T08:30
End: 2020-05-28T17:00

Delight your customer with data-driven experiences and enriched interactions

35⁺Speakers
70^%Brand Attendance
100^%Customer Obsessed
2⁺Days of networking

The Premier Global Gathering for the Customer-Focused Community

The time has come for customer service and experience professionals to move from talking about change to actioning it. The Covid-19 crisis has enshrined in most CEO’s minds that customer support isn’t just a cost-centre, it’s the face of the business and a crucial driver for retention and engagement. From AI and data-driven innovations through to maximising your agent’s effectiveness, the customers’ expectations are increasing rapidly, and you need to ensure you’re keeping up.

The Customer Service and Experience Summit is the only show of its kind, bringing together the most senior CS decision makers to share invaluable insights and provide actionable takeaways.

We present the most influential speakers, an audience of decision makers and the most trusted and ground-breaking vendors in the space. Don’t miss out.

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2020’s confirmed visionary speakers:

Fidaa Chaar Chief Operations Officer and Chief Customer Officer Societe Generale

Richard Haddad Chief Executive Officer Jannah Hotels and Resorts

Amber Kirby Director of Brand and Customer Experience Eurostar

Sarah Metcalfe Head of Customer Experience Sure Petcare

Robin Daniels Chief Executive Officer South West Business Council

Michael Williamson CEO & Co-Founder True Loyal Fans

See the full speaker line-up

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Put the customer at the heart of everything you do, find out how to:

Reinvent the Customer Journey: Meet your customer where they are - Make a success of social media and direct messaging
Create a Customer Obsessed Culture: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
Master AI and the Technologies Shaping CX: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
Deliver Tailor Made Experiences: Seize the opportunity to reinvigorate your customers experience with your brand. Be bold and make game-changing innovation a part of your strategy
Look Ahead – The Future of CS: Analyse the exciting technologies set to shape customer care and assess what solutions are right for you and your customer

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Learn from 25+ online sessions and interact with 35+ speakers

Watch Live Watch presentations, fireside chats and panel discussions from top industry thought leaders all day, every day!	Discuss Comment and question in real time. Spark conversations with your fellow attendees. Follow up with interesting ideas in the digital networking suite!
Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!	On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of customer experience thought leadership
A Brand New Virtual Exhibition If you want to find the solution providers that are driving innovation for CX you can find your next partner in our digital exhibition. Don’t forget to leave a digital business card!	Audience Interactivity We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

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Great inspiration, great education, and good for validation that we are working toward the same goals
Lisa Oswald, VP, Customer Service

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Join Globally Renowned Customer Service Leaders:

Representatives include:

Chief Executive Officer
Chief Operating Officer
Head of Customer Service
Director Customer Service Operations Europe
Customer Service Director
Sr. Vice President, Global Head of Client Strategy and Service
Vice President Customer Service and Fulfilment
Chief Customer Officer
Global Chief Marketing Officer
Global Head of Customer Journey Approach
Head of Customer Experience
Managing Director Europe and Canada
Propositions and Innovation Director
Director of Customer Care
Vice President Sales & Clients
Team Manager Self Service
Social Care Support Lead
Manager Customer Care
Head of Client Care
Director of Customer Support Services
Customer Support Manager
Global Technical Support & Services Manager
Retail Centre Manager
Service Development Specialist

More info on attendees

Step up as a customer service leader – 4 reasons you need to attend!

Virtual Networking: Join executives from multiple European brands for deeper insights, bench marking and learning
Customer Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service
Practical, Real-world case studies from proven brand leaders: We know you're here to learn. Our line up of industry leaders provide real life case studies and more importantly, actionable takeaways
An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we'll take you through how to move from discussing change to actually implementing it

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Senior Leaders in Attendance

Dominated by End User Brands

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Sign Up Now to Watch the Whole Summit On Demand

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Here to help

Get in touch with the Reuters Events team

Paul Bergamini Project Director +44 (0) 207 536 7233 Click to email

Josh Gordon Commercial Director +44 (0) 207 422 4348 Click to email

2020 Partners

The companies with solutions to share.

Achieve Seamless, Personal Customer Service

Delight your customer with data-driven experiences and enriched interactions

The Premier Global Gathering for the Customer-Focused Community

Sign Up Now to Watch the Whole Summit On Demand

2020’s confirmed visionary speakers:

Sign Up Now to Watch the Whole Summit On Demand

Put the customer at the heart of everything you do, find out how to:

Learn from 25+ online sessions and interact with 35+ speakers

Sign Up Now to Watch the Whole Summit On Demand

Join Globally Renowned Customer Service Leaders:

Representatives include:

Step up as a customer service leader – 4 reasons you need to attend!

Senior Leaders in Attendance

Dominated by End User Brands

Sign Up Now to Watch the Whole Summit On Demand

Here to help

2020 Partners

Platinum Sponsors

Gold Sponsors

Silver Sponsors

Media Partners