Reuters Events

Health and Safety

I have concerns over COVID-19, what are you doing to ensure health and safety at the event?

Your health and safety is a priority to us whilst attending Reuters Events Downstream USA 2021.
Please see our covid policy  which outlines our health and safety measures at the event.

Tickets, Registration and Payments

Do I need a ticket, or will I be emailed my pass?

Attendees will be sent an email with their e-badge by October 14th. You will scan the barcode at Registration to collect your badge.

I haven’t received my pass, what do I do?

Please check your junk mail for an email from Client Services which will contain you QR pass code. If you have still not received it, please email clientservices2@thomsonreuters.com.

I am an Exhibitor, can I have extra exhibitor staff passes?

How can we pay for this invoice?

Payment can be made via the following payment methods also mentioned on your invoice:

  • Wire Transfer
  • Credit Card - provided over phone or payment form (Visa, Mastercard and American Express only)
  • Please contact accountsreceivable@reutersevents.com for any invoice or payment queries

We won’t be able to attend; how can we cancel this pass?

You have the option to send a replacement attendee at no extra cost or we can also use your payment to register you for a future credit to be used against any of our future events.
Please note, if you are re-issuing your pass for either day of the event, the new attendee will be required to complete the covid entry requirements and complete a waiver, both can be done onsite

Please see our terms and conditions.

Conference and Exhibition

What are the timings for the event?

  • Registration & Exhibition: Day 1 - 7:00 AM; Day 2 – 7:30 AM
  • Workshops: 9:00 AM
  • Entry for Exhibition Visitors: 10:00 AM
  • The exhibition hall closes at 4:15 PM on October 21 and 3:00 PM on October 22

Where are the Workshops located?

  • We have 3 Workshops :
    • Workshop 1: in the Exhibit Hall
    • Workshop 2 & 3: located on the Mezzanine Level (up the escalators by Registration)
  • The Workshops are clearly sign-posted at the event and on all floorplans. If you find yourself lost or unsure where to go, please grab a member of the team onsite to help direct you.

Where do I sign up for Workshops?

Please note, Workshops are only available for full attendee passes, owner operators & sponsor allocated passes; you will need to sign up using the following here

Where can I access the agenda?

  • Click here for the full event agenda.
  • You can also access the agenda via the Swapcard app and bookmark the sessions you are interested in. (not for Expo Visitors)
  • Please note, there will not be a physical copy of the agenda onsite.

When will the Swapcard meeting service be open and how to I access it?

  • The meeting service is only open to paying conference delegates, owner /operators, sponsors and exhibitors who have been allocated a staff pass
  • You can book in person 1-2-1 meetings via Swapcard which will be hosted in the Swapcard Meetings Lounge in the Exhibit Hall.
  • You can also continue to book virtual meetings through the app until October 25th.
  • If you would like access to the Swapcard meeting service, we strongly suggest you purchase a conference ticket
  • The meeting service is open, the log in details would have been sent to you from noreply@swapcard.com for help logging on please contact virtual@reutersevents.com

How can I access the attendee list?

The attendee list will be available on the Swapcard app. You will be able to communicate with others attending via the app to organise meetings. 

Venue, Accommodation and Drinks Reception

How do I get to the venue?

The NRG Centre is accessible via car and MetroRail. Please refer to the venue website for exact directions and guidence.

What is the parking situation at the NRG Park Center?

  • The regular parking fee at NRG Park is $15.00 per entry/per event day with no unlimited in & out entries.
  • Downstream USA 2021 attendees are invited to park in the Orange Lot accessible via Gate 3 and 10.
  • Overnight parking is not permitted

What is the dress code for the event?

The dress code for the event is smart casual.

Will we be provided with any complimentary catering?

  • Attendees, Speakers and VIP - complimentary catering from both the Catering Zones 1 & 2 and a hot buffet lunch on both days served in the Delegate Lunch area
  • Exhibitor Staff - complimentary break beverages & snacks. Concessions stands available to purchase lunch.
  • Expo Visitors - no complimentary catering but there is a selection of concession stands in the Exhibition Hall

Where is the Networking Reception?

Our VIP attendees, Speakers and Executive-Level Owner delegates will converge at the C. Baldwin Hotel Patio for unrivalled networking opportunities with the best in the industry giving you a once in a year opportunity to build relationships, share knowledge, and most importantly rehydrate with an ice-cold beer!

  • C. Baldwin Hotel is an 18-minute drive from the NRG Centre, with directions available here.
  • This is only available to Sponsors, Speakers & VIP pass holders.
  • If you have RSVP’d for the VIP Networking Party, you will need to collect your wristband at the registration desk after 12:00 PM on Day 1
  • If you did not RSVP but would like to attend, please see the registration desk after 3pm on Day 1. If there are spaces available you can collect a wristband

Can you recommend any hotels that we can book for the event?

We have partnered with the C. Baldwin Hotel in downtown Houston. Unfortunately our preferential rate has expired but please do call the hotel directly stating your involvement with the event as they may be able to give a competitive rate.

Please call the reservation department at +1-877-346-4519 and request the Reuters Downstream room block.

Hilton has developed a global program that will introduce a new standard of hotel cleanliness and disinfection to ensure you enjoy an even cleaner and safer stay. Please view the Hilton CleanStay with Lysol protection document to learn more.

Exhibition

If you are Exhibiting at Downstream this year, please refer to the separate FAQs that are on the Sponsor Portal and been sent via email.

Should you need anything urgently please contact Sian Doran at DownstreamSPEXqueries@thomsonreuters.com

Register Now to join 3,000+ Physical Attendees & 15,000+ Virtual Attendees

Register Here

2021 Sponsors

Platinum Sponsors

  • ABS Group
  • ABS Group
  • Bearingpoint
  • Bechtel

Gold Sponsors

  • Akzonobel
  • Fastenel
  • Hilti

Silver Sponsors

  • Honeywell
  • L&T TECHNOLOGY SERVICES LIMITED
  • mobideo
  • WJE

Bronze Sponsors

  • blade platforms
  • cumulus
  • FTI-Consulting
  • Universal Plant Services

Wi-Fi Sponsor

  • Satellite Shelters

2021 Exhibitors

  • 3s-gasket
  • af global
  • Akzonobel
  • alabama-heat
  • ADI
  • Alliance Safety Council
  • AP-Networks
  • APM
  • ARIX
  • Aspen-Aerogels
  • Austin Industrial
  • Austin-Safety-Services
  • AVEVA
  • Avontus
  • BASF
  • beck
  • Burns-McDonnell
  • CDOD
  • Christy Catalytics
  • Critical-Rental
  • COF
  • deep-south
  • ecoshield
  • Endress+Hauser
  • Enterprise Commercial Paving
  • Exloc
  • Fastenal
  • fireeye
  • GHX
  • Groome-Industrial
  • HM
  • Harder-Mechanical
  • Highway-Transport
  • HWI
  • Hytorc
  • ICCI
  • IFO Group
  • Indeavor
  • Intertek
  • John Crane
  • kap
  • knight
  • lectodryer
  • ltts
  • Light Efficient Design
  • Mahaffey
  • Maplewood Industrial Services
  • Matrix-Service
  • Melter
  • Mettler Toledo
  • morimatsu
  • Morris-Shea Bridge
  • mott corporation
  • Mueller
  • Mueller
  • Nationwide
  • Nische
  • NobelClad
  • o3
  • oeg
  • o3
  • Orange County Economic Development Corporation
  • Osperity
  • Patriot-Bolt
  • PETROQUIP
  • PIC
  • PetroQuip
  • plidco
  • Prominent
  • Purgit
  • Radix
  • RainforRent
  • Rotoflow
  • saferack
  • Satellite
  • siemens
  • Smith & Loveless
  • SOLMAX
  • Southern-Heat-Exchanger
  • Spirax Sarco
  • Starcon
  • Stress-Engineering
  • Struthers-Wells
  • sulzer
  • SWAT
  • Teadit
  • TEAM
  • Teikoku
  • Texas Stress, Inc.
  • Tindall
  • tioga
  • Top-Hi-Tech
  • total
  • United Rentals
  • Universal Plant Services
  • USA-Debusk
  • USA-Industries
  • WJE
  • zahroofvalves
  • Zenviro Tech

2021 Partners

Association Partners

  • Alliance to End Plastic Waste
  • CURT
  • EIC
  • nabwic
  • The PSI Association

Media Partners

  • BIC
  • DigitalRefining
  • DigitalRefining
  • Energy Digital
  • Hydrocarbon
  • Inside Oil & Gas
  • Inspectioneering
  • LNG
  • Oil & Gas Journal
  • Oil & Gas Journal
  • petrolessons
  • Petro Industry News
  • PMWorld 360 Magazine