In this session, T-Mobile will provide insights and case studies on how building a strong digital foundation for supply chain capabilities using Agile methodologies and principles can lead to enriched and competitive customer experience, enhancing your company’s brand promise. Attending this session will leave you with insights to key principles which you can apply wherever you are in your digital transformation.

• Keep the Consumer at the Core: Utilize AI and ML to predict customer needs and make meaningful product recommendations.
• Develop Data-First Capabilities: Explore how a dynamic, data-driven approach can illuminate successes, areas for improvement, and new market opportunities.
• Build a Nimble Supply Chain: With more personalization comes more sourcing and manufacturing challenges. Work with supply chain partners that can help scale personalization.

• Retail Trend Setters: With California making up 20% of the US retail economy, learn golden state lessons on how your supply chain can proactively take your company forward by adapting to and mastering health, environmental, diversity and sustainability challenges.
• Supply Chains’ Role in the Bigger Picture: Hear insights on policy making processes that affects retailers and how the industry and governments must collaborate in information sharing to drive their business growth forward.
• COVID-19 Economic Effects on Retail Supply Chains: Learn about the latest development in regulations and economic developments that will have an impact on how your supply chain will need to operate to cope.

• Managing the expectations of a return: As customers have grown to expect returns to be hassle and cost free, discuss ways to adapt this mindset (such as environmental implications) and help your supply chain from baring the burden.
• Combat the causes at source: Explore how to effectively implement machine learning processes to monitor your consumers’ purchasing and returns habits of specific products to minimize the potential for a return and refine inventory selections.
• Innovative in your reverse logistics: Investigate new, innovative models of reverse logistics such as parcel grouping and “return in store” to re-structure your obligation in the process and manage costs.

• How can we leverage supply chain partnerships to tackle some of today’s greatest global challenges like climate change and humanitarian crises?
• In this session, Susy Schöneberg of Flexport.org and Annie Agle of Cotopaxi will share how they're working together to prioritize sustainability and social responsibility within their retail supply chain and how other companies can do the same to create a more sustainable industry.

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• The needs of the customer: Discuss the nuances and expectations of the customer (such as increased speed, specific time slots, multiple drop-off locations) to build a suitable network footprint for efficient fulfillment.
• Collaborate & tap into unique capabilities: Explore how to create a flexible and agile network of multi-modal transport providers within cities to match increasing demands from eCommerce in ways that dated practices can’t. See how data sharing
• Use data technology to enhance accuracy: Learn how the use of multiple data points throughout the delivery process will improve automation potential in last mile processes for better route optimization and customer experience management.