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Learn from:

Ido Bornstein-HaCohen - Headshot
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Panelist: Ido Bornstein-HaCohen CEO Conversocial

Tamla Olivier - Headshot
Baltimore Gas & Electric - Logo

Panelist: Tamla Olivier Chief Customer Officer & SVP Customer Operations Baltimore Gas & Electric

Colin Crowley - Headshot
Freshly - Logo

Panelist: Colin Crowley Vice President Customer Experience Freshly

Andy Rosenberg - Headshot
Mack Weldon - Logo

Panelist: Andy Rosenberg Director of Brand Marketing Mack Weldon

Rick Denton - Headshot
EX4CX - Logo

Moderator: Rick Denton Managing Principal EX4CX

The last year has propelled consumers around the world to work remotely, shop online, and connect virtually. We are yet to define what a new ‘new normal’ is. But, what we do know, is the shift to all-digital is here. Consumers have reinvented how, when, and where they shop.

Join us as we discuss:

  • The Next Steps: Discover what leading experts are highlighting as their key Experience & Engagement trends that every brand should be aware of in 2021.
  • Automated But Not Robotic: Real-world case studies will provide you with insight into where best to utilize automation, and the growing importance it is commanding in CX & engagement strategies.
  • Conversational CX: Our panel of experts will dive into how customers are now demanding continuous, convenient & persistent engagement on digital channels. 

About Conversocial:

At Conversocial our singular focus is to help brands deliver better customer experiences over messaging channels, while improving brand efficiency and customer happiness. We pride ourselves on delivering the know-how, and best-in-class technology, to empower your brand to seamlessly integrate bots and humans from a single platform to deliver superior customer experiences. Why? The modern customer demands simplicity without call wait times or being tethered to a website’s live chat. Customer experience on their own terms.

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Don't miss out - Sign up for free now

Can't join us live? Don't worry, sign up and we'll send you the recordings!