Panelist: Ido Bornstein-HaCohen CEO Conversocial
Panelist: Tamla Olivier Chief Customer Officer & SVP Customer Operations Baltimore Gas & Electric
Panelist: Colin Crowley Vice President Customer Experience Freshly
Panelist: Andy Rosenberg Director of Brand Marketing Mack Weldon
Moderator: Rick Denton Managing Principal EX4CX
The last year has propelled consumers around the world to work remotely, shop online, and connect virtually. We are yet to define what a new ‘new normal’ is. But, what we do know, is the shift to all-digital is here. Consumers have reinvented how, when, and where they shop.
Join us as we discuss:
At Conversocial our singular focus is to help brands deliver better customer experiences over messaging channels, while improving brand efficiency and customer happiness. We pride ourselves on delivering the know-how, and best-in-class technology, to empower your brand to seamlessly integrate bots and humans from a single platform to deliver superior customer experiences. Why? The modern customer demands simplicity without call wait times or being tethered to a website’s live chat. Customer experience on their own terms.