Welcome to the 10th Annual Reuters Events Customer Service & Experience USA 2020 – where senior leaders in Customer Service & Experience meet to learn, network, and strategize.
CS/CX leaders are more in need of innovative solutions than ever before. What were once considered 5-year goals are now 6-month targets in this new, disruptive world.
With a program designed to deliver impact across customer operations and connect leaders with the latest in innovation, you'll meet with 1,000+ decision-makers across customer service, experience, operations, social customer care, strategy and more, as they look to navigate business-critical challenges and connect with new partners and solutions.
Simply put, you won't find a better opportunity to connect with innovators and decision makers in customer service and experience.
Gain access to our network of Reuters Events Senior CS/CX professionals: Put your brand and expertise in front of engaged contacts on subject matter relevant to you
Associate yourself with CX’s most influential voices: Our content pieces engage senior-level stakeholders changing the world of Customer Service & Experience, share your message with theirs in our global content series
One-to-one Meeting and Networking Service: Connect with 1,000+ industry leaders and potential new partners through a dedicated digital meetings platform.
We know that you’re looking for ROI. You need to know that your business development team will come away with enough meetings and leads. We offer bespoke opportunities for opt-in leads, to ensure you can connect and do business with the leaders searching for new solutions.
Present a case-study or show thought leadership through a 15 minute presentation with a live Q&A to all 1,000+ attendees
Live Panel Discussion
Position yourself as a likeminded expert by speaking alongside senior CS/CX leaders from leading US brands. to become the leading authority on key challenges.
Generate leads with a booth in our online exhibition - please note that access to our networking platform is exclusive to our online exhibitors
Get up close and personal with your clients. Invite an exclusive group of your target clients to join them in deep dive conversation to overcome their biggest challenges and position yourself as the solution.
Eliot Hamlisch, Senior Vice President, Global Loyalty & Partnerships, Wyndham Hotels & ResortsCustomer Service & Experience USA brings together leaders from some of the world’s most influential brands across multiple industries to create meaningful dialogue around how to innovate and elevate not just customer service but the full end-to-end customer experience. It’s a tremendous opportunity to learn from others outside of your space and bring the best practices back to your own organization
Mike Del Pozzo, Chief Customer Officer, Frito-Lay NANow more than ever, it’s important for leaders across the industry to knowledge share, as we anticipate that many customer service trends, channel mix and consumer behavior shifts will continue to be a mainstay. That’s why Customer Service & Experience USA is a crucial meeting point
Aparna Khurjekar, Chief Customer Officer, VerizonThis event is a unique opportunity to learn from industry leaders, network, and share ideas & best practices that elevate CX & CS. Now more than ever, we must be focused on meeting our customers’ needs and expectations.
Sponsor upcoming content or create your own bespoke opportunities to reach leading CS/CX decision makers
Digitally Enabled Workshops
Connect with 1,000+ industry leaders and potential new partners through a dedicated digital meetings platform.
Our meeting platform enables you to search by industry needs, identify clients who are looking for relevant solutions, and set-up meetings directly.
Our video-conference meeting service allows you to continue to do business, and reach clients even when working from home.
Get in touch with the Reuters Events team