Announcing 2020's All-Star Line-up

We are excited to bring you the first wave of senior leaders who will be bringing their insights to the Customer Service & Experience USA 2020 in November. We are busy working to round out this world-class line-up with more superstars, so register below to keep up to date with announcements!

Register now! Limited Free Passes
Michael Del Pozzo - Headshot
Frito-Lay NA - Logo

Michael Del Pozzo Chief Customer Officer Frito-Lay NA

Aparna Khurjekar - Headshot
Verizon Consumer Group - Logo

Aparna Khurjekar Chief Customer Officer Verizon Consumer Group

Juliann Bowerman - Headshot
Kellogg Company - Logo

Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company

Mike Kuenne - Headshot
Extended Stay America - Logo

Mike Kuenne Chief Customer Experience Officer Extended Stay America

Lance Gruner - Headshot
Mastercard - Logo

Lance Gruner EVP, Global Customer Care Mastercard

Miguel Quiroga - Headshot
Visible (Verizon) - Logo

Miguel Quiroga CEO Visible (Verizon)

Donald Hicks - Headshot
Twitter - Logo

Donald Hicks VP, Global Ops & Customer Experience Twitter

Dan Mohnke - Headshot
Nissan North America - Logo

Dan Mohnke VP, Customer Journey & Data Innovation Nissan North America

Efrem Berman - Headshot
Radisson Hotel Group - Logo

Efrem Berman VP, Global Loyalty & CRM Radisson Hotel Group

Amar Babu - Headshot
Lenovo - Logo

Amar Babu VP of Services Operations Lenovo

Lea Harpster - Headshot
Thomson Reuters - Logo

Lea Harpster VP of Customer Service (Legal) Thomson Reuters

Ian Schmehl - Headshot
AT&T - Logo

Ian Schmehl Vice President of Sales, Service and Digital Operations AT&T

Jim Reynolds - Headshot
US Bank - Logo

Jim Reynolds VP, Customer Experience US Bank

Colin Crowley - Headshot
Freshly - Logo

Colin Crowley VP, Customer Experience Freshly

Marlene Kolodziej - Headshot
Ricoh USA - Logo

Marlene Kolodziej VP, Centralized Services Ricoh USA

Erin Sheehan - Headshot
San Diego Padres - Logo

Erin Sheehan Senior Director of Guest Experience San Diego Padres

Doug Kramon - Headshot
ESPN - Logo

Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN

Norman Vossschulte - Headshot
Philadelphia Eagles - Logo

Norman Vossschulte Director, Fan Experience Philadelphia Eagles

Tisa Sinclair - Headshot
AARP - Logo

Tisa Sinclair Director, Social Response AARP

Diane Haluszka - Headshot
PVH (Tommy Hilfiger/ Calvin Klein) - Logo

Diane Haluszka Director, Customer Service PVH (Tommy Hilfiger/ Calvin Klein)

Ana Pia Guzman-Briley - Headshot
TGI Friday's - Logo

Ana Pia Guzman-Briley Director of Loyalty & Customer Engagement TGI Friday's

Laurie Lowery - Headshot
USAA - Logo

Laurie Lowery Director of Insight Research USAA

Ankur Prasad - Headshot
Facebook - Logo

Ankur Prasad Director, Product Marketing, Messenger Facebook

Dan Craig - Headshot
Khoros - Logo

Dan Craig Director Digital Customer Experience Khoros