Conference Speakers · Reuters Events: Customer Service & Experience USA 2021 · June 2 - 3, 2021

Introducing the First Wave of 2021’s All-Star Line-Up

If you are interested in speaking at this event, please email Scott.Cormack@thomsonreuters.com

2021's All-Star Line-up:

Amy Shore Chief Customer Officer Nationwide

Lance Gruner EVP Global Customer Care Mastercard

Julie Foster Vice President Customer Experience Medtronic

Colin Crowley Vice President Customer Experience Freshly

Rachna Dayal Goel Global Director Transforming CX Johnson & Johnson

Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN

Doug Chaulk Senior Director Global Legal Premier Support Thomson Reuters

Diane Haluszka Director Customer Service PVH Corp

Ana Guzman Director CRM & Customer Engagement TGI Fridays

Michael Stutts CCO Bloomin' Brands

Annmarie Reynolds VP, Chief Customer Officer The AES Corporation

Funmi Williamson CCO & SVP Customer Ops PECO, Exelon Corp

Dan Mohnke VP, eCommerce Nissan North America

Katie Miller VP Client Services & Fan Experience Orlando Magic

Maly Bernstein VP, eCommerce CVS Health

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2020's All-Star Line-up included:

The customer care leaders below brought their insights and expertise to Customer Service & Experience USA 2020 in November. We are busy working to put together an even more impressive line-up for 2021, so keep locked in for announcements!

Michael Del Pozzo Chief Customer Officer Frito-Lay NA

Aparna Khurjekar Chief Customer Officer Verizon Consumer Group

Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company

Mike Kuenne Chief Customer Experience Officer Extended Stay America

Lance Gruner EVP, Global Customer Care Mastercard

Miguel Quiroga CEO Visible (Verizon)

Dan Christian Chief Digital Officer The Travel Corporation

Himanshu Niranjani Chief Technology Officer Visible

Ankur Ahlowalia CEO Korbyt

Daniel Rodriguez CMO Simplr

Ido Bornstein-HaCohen CEO Conversocial

Efrem Berman VP, Global Loyalty & CRM Radisson Hotel Group

Amar Babu VP of Services Operations Lenovo

Lea Harpster VP of Customer Service (Legal) Thomson Reuters

Jim Reynolds VP, Customer Experience US Bank

Colin Crowley VP, Customer Experience Freshly

Marlene Kolodziej VP, Centralized Services Ricoh USA

Tamar Cohen VP Global Head of Customer Experience Zoetis

David Campbell VP Product Marketing SugarCRM

Dan DiGiralomo VP Customer Service T-Mobile

Jennifer Heyman VP Digital & Social Media Wells Fargo

Mike McCarron VP Customers Gladly

Erin Sheehan Senior Director of Guest Experience San Diego Padres

Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN

Norman Vossschulte Director, Fan Experience Philadelphia Eagles

Diane Haluszka Director, Customer Service PVH (Tommy Hilfiger/ Calvin Klein)

Ana Pia Guzman-Briley Director of Loyalty & Customer Engagement TGI Friday's

Laurie Lowery Director of Insight Research USAA

Ankur Prasad Director, Product Marketing, Messenger Facebook

Dan Craig Director Digital Customer Experience Khoros

Nishant Mittal Director Vendor Operations Twitter

Jen Zamora Senior Director Customer and Employee Experience Dow

Megan Merrick Online Engagement Manager Freshly

McCall Peltier Product Marketing Manager Interactions

Nicholas Zeisler Principal Zeisler Consulting

Jim Tincher Mapper-in-Chief Heart of the Customer

Beth Coppinger Director Supply Chain Research Gartner

Frankie Saucier Head of Digital Care Strategy The Home Depot

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Be the first to see the full agenda and speaker line-up!

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