Introducing the First Wave of 2021’s All-Star Line-Up

If you are interested in speaking at this event, please email

2021's All-Star Line-up:

Amy Shore - Headshot
Nationwide - Logo

Amy Shore Chief Customer Officer Nationwide

Lance Gruner - Headshot
Mastercard - Logo

Lance Gruner EVP Global Customer Care Mastercard

Julie Foster - Headshot
Medtronic - Logo

Julie Foster Vice President Customer Experience Medtronic

Colin Crowley - Headshot
Freshly - Logo

Colin Crowley Vice President Customer Experience Freshly

Rachna Dayal Goel - Headshot
Johnson & Johnson - Logo

Rachna Dayal Goel Global Director Transforming CX Johnson & Johnson

Doug Kramon - Headshot
ESPN - Logo

Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN

Doug Chaulk - Headshot
Thomson Reuters - Logo

Doug Chaulk Senior Director Global Legal Premier Support Thomson Reuters

Diane Haluszka - Headshot
PVH Corp - Logo

Diane Haluszka Director Customer Service PVH Corp

Ana Guzman - Headshot
TGI Fridays - Logo

Ana Guzman Director CRM & Customer Engagement TGI Fridays

Michael Stutts - Headshot
Bloomin' Brands - Logo

Michael Stutts CCO Bloomin' Brands

Annmarie Reynolds - Headshot
The AES Corporation - Logo

Annmarie Reynolds VP, Chief Customer Officer The AES Corporation

Funmi Williamson - Headshot
PECO, Exelon Corp - Logo

Funmi Williamson CCO & SVP Customer Ops PECO, Exelon Corp

Dan Mohnke - Headshot
Nissan North America - Logo

Dan Mohnke VP, eCommerce Nissan North America

Katie Miller - Headshot
Orlando Magic - Logo

Katie Miller VP Client Services & Fan Experience Orlando Magic

Maly Bernstein - Headshot
CVS Health - Logo

Maly Bernstein VP, eCommerce CVS Health

2020's All-Star Line-up included:

The customer care leaders below brought their insights and expertise to Customer Service & Experience USA 2020 in November. We are busy working to put together an even more impressive line-up for 2021, so keep locked in for announcements!

Michael Del Pozzo - Headshot
Frito-Lay NA - Logo

Michael Del Pozzo Chief Customer Officer Frito-Lay NA

Aparna Khurjekar - Headshot
Verizon Consumer Group - Logo

Aparna Khurjekar Chief Customer Officer Verizon Consumer Group

Juliann Bowerman - Headshot
Kellogg Company - Logo

Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company

Mike Kuenne - Headshot
Extended Stay America - Logo

Mike Kuenne Chief Customer Experience Officer Extended Stay America

Lance Gruner - Headshot
Mastercard - Logo

Lance Gruner EVP, Global Customer Care Mastercard

Miguel Quiroga - Headshot
Visible (Verizon) - Logo

Miguel Quiroga CEO Visible (Verizon)

Dan Christian - Headshot
The Travel Corporation - Logo

Dan Christian Chief Digital Officer The Travel Corporation

Himanshu Niranjani - Headshot
Visible - Logo

Himanshu Niranjani Chief Technology Officer Visible

Ankur Ahlowalia - Headshot
Korbyt - Logo

Ankur Ahlowalia CEO Korbyt

Daniel Rodriguez - Headshot
Simplr - Logo

Daniel Rodriguez CMO Simplr

Ido Bornstein-HaCohen - Headshot
Conversocial - Logo

Ido Bornstein-HaCohen CEO Conversocial

Efrem Berman - Headshot
Radisson Hotel Group - Logo

Efrem Berman VP, Global Loyalty & CRM Radisson Hotel Group

Amar Babu - Headshot
Lenovo - Logo

Amar Babu VP of Services Operations Lenovo

Lea Harpster - Headshot
Thomson Reuters - Logo

Lea Harpster VP of Customer Service (Legal) Thomson Reuters

Jim Reynolds - Headshot
US Bank - Logo

Jim Reynolds VP, Customer Experience US Bank

Colin Crowley - Headshot
Freshly - Logo

Colin Crowley VP, Customer Experience Freshly

Marlene Kolodziej - Headshot
Ricoh USA - Logo

Marlene Kolodziej VP, Centralized Services Ricoh USA

Tamar Cohen - Headshot
Zoetis - Logo

Tamar Cohen VP Global Head of Customer Experience Zoetis

David Campbell - Headshot
SugarCRM - Logo

David Campbell VP Product Marketing SugarCRM

Dan DiGiralomo - Headshot
T-Mobile - Logo

Dan DiGiralomo VP Customer Service T-Mobile

Jennifer Heyman - Headshot
Wells Fargo - Logo

Jennifer Heyman VP Digital & Social Media Wells Fargo

Mike McCarron - Headshot
Gladly - Logo

Mike McCarron VP Customers Gladly

Erin Sheehan - Headshot
San Diego Padres - Logo

Erin Sheehan Senior Director of Guest Experience San Diego Padres

Doug Kramon - Headshot
ESPN - Logo

Doug Kramon Senior Director Fan Support & Customer Care Ops ESPN

Norman Vossschulte - Headshot
Philadelphia Eagles - Logo

Norman Vossschulte Director, Fan Experience Philadelphia Eagles

Diane Haluszka - Headshot
PVH (Tommy Hilfiger/ Calvin Klein) - Logo

Diane Haluszka Director, Customer Service PVH (Tommy Hilfiger/ Calvin Klein)

Ana Pia Guzman-Briley - Headshot
TGI Friday's - Logo

Ana Pia Guzman-Briley Director of Loyalty & Customer Engagement TGI Friday's

Laurie Lowery - Headshot
USAA - Logo

Laurie Lowery Director of Insight Research USAA

Ankur Prasad - Headshot
Facebook - Logo

Ankur Prasad Director, Product Marketing, Messenger Facebook

Dan Craig - Headshot
Khoros - Logo

Dan Craig Director Digital Customer Experience Khoros

Nishant Mittal - Headshot
Twitter - Logo

Nishant Mittal Director Vendor Operations Twitter

Jen Zamora - Headshot
Dow - Logo

Jen Zamora Senior Director Customer and Employee Experience Dow

Megan Merrick - Headshot
Freshly - Logo

Megan Merrick Online Engagement Manager Freshly

McCall Peltier - Headshot
Interactions - Logo

McCall Peltier Product Marketing Manager Interactions

Nicholas Zeisler - Headshot
Zeisler Consulting - Logo

Nicholas Zeisler Principal Zeisler Consulting

Jim Tincher - Headshot
Heart of the Customer - Logo

Jim Tincher Mapper-in-Chief Heart of the Customer

Beth Coppinger - Headshot
Gartner - Logo

Beth Coppinger Director Supply Chain Research Gartner

Frankie Saucier - Headshot
The Home Depot - Logo

Frankie Saucier Head of Digital Care Strategy The Home Depot

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