FAQs

How do I register for Customer Service & Experience USA 2020?

Registration is free of charge. Just click here to go through our registration page.


What’s included in registration for the event?

This pass type includes access to keynote presentations from C-Suite customer care visionaries, panel discussions and live Q&A sessions that will allow you to question panellists in real-time. You will also get access to the event networking platform which will allow you to network with our audience of brand leaders and build the relationships you need to future-proof your business. Finally, you will gain access to a selection of on-demand sessions, including extra content that won’t be available live.

IMPORTANT: If you’re a vendor/solution provider, you will receive access to the live sessions only – if you would like access to the networking opportunities so you can speak to insurance decision-makers, you should definitely consider our sponsorship opportunities.


Is the agenda exactly the same as what was advertised for the physical event, Customer Service Summit East?

No, there will be slight changes due to the rapidly changing nature of the customer service landscape at the moment, and so we want to ensure our agenda is relevant in November – However, all of the same challenges, themes and solutions will still be explored. We will still offer the same industry-leading speakers as well as some new speakers and exhibitors. You can You can find our new agenda here.


Will there be multiple sessions to choose from at a particular time?

We will not be running multiple streams simultaneously, but we will be grouping certain topics together. You can dip in and out of sessions and catch up on anything you missed. You can view our agenda here.


If I can’t make a session, will it be recorded, and can I watch it later?

Absolutely! Once sessions have been streamed live, Customer Service & Experience USA will allow you to watch select sessions on-demand whenever it suits you.


Can I still connect with people who are attending the online event?

Yes you can, however this service is reserved for end users, digital exhibitors and sponsors. Customer Service & Experience USA 2020 offers a networking platform for you to connect and create those critical business relationships you would at the physical conference. Learn more about the platform here.


How will the meetings work?

Once the meeting is agreed by both parties then you will be allocated logins for an online conference call. Find out more about networking here.


I still have some questions. Can I speak to someone?

Email scott.cormack@thomsonreuters.com with your query and he will get back to you ASAP.