FAQs

How do I register for Customer Service & Experience USA 2021?

We have a number of pass types available. Just click here to go through our registration page.


What’s included in registration for the event?

We have a number of pass types on offer for 2021, spanning single event access or full access to the full Reuters Events Marketing & CX portfolio for 2021. You can see a breakdown of what is included & cost on our registration page.

IMPORTANT: If you’re a vendor/solution provider, you will not receive access to exclusive end-user roundtables & workshops at the event. If you would like access to the networking opportunities so you can speak to service & experience decision-makers, you should definitely consider our Premium Pass or sponsorship opportunities.


Will there be multiple sessions to choose from at a particular time?

We will not be running multiple streams simultaneously, but we will be grouping certain topics together thematically. You can dip in and out of sessions and catch up on anything you missed. You can view our agenda here.


If I can’t make a session, will it be recorded, and can I watch it later?

Absolutely! Once Customer Service & Experience USA 2021 has concluded, Single Event & Premium Pass holders will have exclusive access to an on-demand library of the event content for 2 weeks post-event.


Can I still connect with people who are attending the online event?

Yes you can, however this service is reserved for end users, digital exhibitors and sponsors. Customer Service & Experience USA 2021 offers a networking platform for you to connect and create those critical business relationships you would at the physical conference. Learn more about the platform here.


How will the meetings work?

Once the meeting is agreed by both parties then you will be allocated logins for an online conference call. Find out more about networking here.


I still have some questions. Can I speak to someone?

Email Scott.Cormack@thomsonreuters.com with your query and he will get back to you ASAP.