Service & Experience has undergone a seismic shift, forever redefining customer demands for a more connected age. Are you prepared to meet them?
With your customers demanding convenient & frictionless experiences on a number of channels, aspirations on roadmaps like intelligent self-service, transactional automation, and seamless transition between channels, are now pivotal in providing efficiency and satisfying experiences.
Whether at home or in the contact centre, you are asking more of your agents – It is critical you augment them with the capabilities needed to excel. You must empower your teams to reach new highs with contextual knowledge bases, on-demand training and a customer-centric culture.
Reuters Events: Customer Service & Experience brings together leaders from the world’s most influential brands to set a new standard for service & experience. Ensure your business is not left behind with the right tools, real-world benchmarks and organizational strategies to adapt your customer care strategy for an everchanging world.
Amy Shore Chief Customer Officer Nationwide
Michael Stutts CCO Bloomin' Brands
Annmarie Reynolds VP, Chief Customer Officer The AES Corporation
Funmi Williamson CCO & SVP Customer Ops PECO, Exelon Corp
Lance Gruner EVP Global Customer Care Mastercard
Julie Foster Vice President Customer Experience Medtronic
Colin Crowley Vice President Customer Experience Freshly
Dan Mohnke VP, eCommerce Nissan North America
Katie Miller VP Client Services & Fan Experience Orlando Magic
Maly Bernstein VP, eCommerce CVS Health
Rachna Dayal Goel Global Director Transforming CX Johnson & Johnson
Michael Del Pozzo Chief Customer Officer Frito-Lay NA
Aparna Khurjekar Chief Customer Officer Verizon Consumer Group
Lance Gruner EVP Global Customer Care Mastercard
Juliann Bowerman Chief Global Digital Consumer & Customer Experience Officer Kellogg Company
Business Critical Sessions Featuring Those Leading the Frontline of Customer Service, Experience and Social Customer Care.
00:00am–00:00am
Building A Better Picture: Gathering & Utilising Customer Data to Enhance CX
00:00am–00:00am
Augmenting Agent Capabilities & Efficiency With AI
00:00am–00:00am
Technological Resolution: Overcoming 2021’s Biggest Challenges
00:00am–00:00am
Asynchronous Messaging & Self-Service: The Importance of Flexibility
00:00am–00:00am
Maintaining Customer-Centric Culture While Working Remotely
00:00am–00:00am
Using Agents Proactively: Evolving Service Teams Beyond Care
00:00am–00:00am
World-Class CX Begins from Within: Enhancing the Employee Experience
00:00am–00:00am
Keeping up with Digital Demands
00:00am–00:00am
Traditional vs Emerging Channels: Building an Effective Omnichannel Strategy
00:00am–00:00am
Voice of the Customer: Earning Loyalty in an Ever-Changing Consumer Landscape
00:00am–00:00am
Establishing a Connection: Utilising Personalization to Provide Optimal CX
00:00am–00:00am
What’s Next for CX? 2021 & Beyond
00:00am–00:00am
The Growing Importance of the CCO: Leadership in 2021
Designed in collaboration with our community, the agenda is focused on transforming customer service to meet changing customer demands and equip leaders with the tools and strategies to deliver on the opportunity available to customer support leaders today.
The biggest brands in the US with a reputation for excellent service are gathering at Reuters Events: Customer Service & Experience USA 2021 to understand new customer demands and set a strategy to stay one step ahead. The must-attend virtual event is the who's who of the customer-centric support community - you won’t find better networking anywhere.
At Reuters Events: Customer Service & Experience USA 2021, our mission is to ensure your business is not left behind with the right tools, real-world benchmarks and organizational strategies to adapt your customer care strategy for an everchanging world. We’re committed to bringing together those leading customer support & experience from the world’s most influential brands to define a new standard for service & experience.
Eliot Hamlisch, Senior Vice President, Global Loyalty & Partnerships, Wyndham Hotels & Resorts
Customer Service & Experience USA brings together leaders from some of the world’s most influential brands across multiple industries to create meaningful dialogue around how to innovate and elevate not just customer service but the full end-to-end customer experience. It’s a tremendous opportunity to learn from others outside of your space and bring the best practices back to your own organization![]()
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Get in touch with the Reuters Events team