The Future of Insurance USA 2021 Agenda


STRATEGY

11:00am–11:15am

Planning For A Post-Pandemic Insurance World

  • Look at the long-term risks and financial impacts developing from the pandemic so you can make the adjustments now and prevent problems later
  • Leverage new data and models to strategize dealing with evolving long-tail effects, so you can provide coverage and maintain profitability without losing customers
  • Understand next steps in working with reinsurers to protect profitability, as we establish the extent of problems caused by Covid-19

11:00am–11:15am

Predicting The Insurance Landscape Of The Future

  • What will the future ecosystem look like? Insurance as we know it is changing, understand the risk implications and strategize to avoid losing market share
  • With insurtechs maturing, new entrants emerging and the regulatory landscape evolving rapidly, make sure you have the right tools to build resilience
  • Understand how technology has enabled the blurring of traditional roles with partnerships could impact your business, plan your own future to stay ahead of your competitors

11:00am–11:15am

The Next Level Of The Diversity & Inclusion Conversation

  • In 2020, tackling social injustices were thrust to the top of strategic agendas, to drive inclusivity and address inequalities, so what are the next steps to keep the momentum?
  • Create a workforce that represents the people you serve, mirroring the needs and values of your customer to ensure their voices are included at every level of the business
  • Reflect on progress and lessons learned from 2020, address strategy pitfalls now to ensure you are built for success in the future

11:00am–11:15am

Aligning Business Values With Your Customer’s Values

  • Embrace societal values to enhance brand reputation and ensure consumers trust you with their dollars
  • Build shareholder support with a strong focus on ESG and lead by example in the sustainable recovery of our communities

11:00am–11:15am

What Does The Future Of Work Look Like?

  • What lessons from 2020 can be applied permanently? Find the most competitive organizational set up to better interact with digital customers and agents in the future
  • Take advantage of digital capabilities in a remote, online insurance operations, honing expertise with new tools and tech to drive progress and attract new talent
  • Embrace the tech evolution with further automation to enable growth, drive efficiencies and streamline costs

11:00am–11:15am

Strategy Driven By Innovation And Collaboration

  • Build a strong tech-focused strategy to innovate and grow with confidence, tech alone is not a solution
  • Collaborate to harness the knowledge of the insurtech community and propel your business forward with valuable partnerships
  • Accelerate progress of digital transformations with the perfect balance of tech-based strategy and a human-centric focus

11:00am–11:15am

The Big Picture Topics For The Future Of Life Insurance

  • Identify how business principles can be aligned with societal values, providing financial literacy to all, and reaching underserved audiences
  • Prepare for the emerging threat of climate change in the life space, addressing underwriting and risk management implications to mitigate losses in the future
  • Take advantage of industry growth and consolidation to become nimbler and achieve unparalleled customer reach through partnerships

PRODUCT

11:00am–11:15am

Eliminating Unfair Bias From Product Pricing & Underwriting

  • Learn how to ensure all products are bias-free, understanding and adapting the way we use technology in underwriting to avoid creating proxy discriminatory issues
  • Audit predictive indicators for product pricing, so you guarantee discriminatory bias is eliminated from data collection and risk modelling to ensure you build fair and equitable products

11:00am–11:15am

Build Consumer-driven Products: What Do Customers Really Want?

  • Have we got too caught up in applying the latest technology? Have we lost touch with what customers truly want from their insurance provider?
  • Address customer needs and expectations, utilizing tech in order to amplify your product portfolio and create competitive advantage
  • Evaluate the balance between personalized & simplified products to ensure you hit the sweet spot in serving your customer

11:00am–11:15am

Evolve Products Or Fail: The Value Of Strategic Partnerships

  • Explore the best response to changing market needs across the value chain in order to digitalize in a much faster way than ever before
  • Analyze the vital role of partnerships and the co-creation of new solutions and value-add services to keep pace with changing customer behavior
  • Learn how to accelerate profits in existing business lines through partnerships to push products to market with ease and achieve unprecedented growth

11:00am–11:15am

Ensuring Success In Product Innovation

  • Meet the ever-changing demands of the customer with ingenuity and tech-driven personalized products that service market needs
  • Identify key differentiators to deliver products quickly and effectively to be first to market with innovative offerings
  • Avoid regulatory roadblocks and common tech pitfalls with the right balance of humans and tech to develop pioneering products that are fit-for-purpose

11:00am–11:15am

The Next Evolution Of Product Pricing & Underwriting

  • Apply advanced analytics and automate existing operations to change the nature of product pricing and underwriting in the future, deliver with speed
  • Predict how the tech evolution and advanced risk modelling with machine learning could disrupt traditional risk, underwriting and actuarial processes to modernize now and get ahead of your competition
  • Get the human-tech balance right, leverage new technologies whilst understanding the fundamental role played by people

11:00am–11:15am

Driving Product Innovation With Telematics & IoT

  • Drive real product value with the use of telematics, IoT devices, and human-centric design principles to improve customer satisfaction
  • Focus on optimizing personalized, usage-based products, utilizing advanced technology to provide affordable policies for the consumer
  • Compliment with an optimized customer journey to amplify simplicity

11:00am–11:15am

Renovating Home Insurance

  • Develop an omni channel approach to meet customers where they are and where they need you to be
  • Embrace the proactive insurance model, with smart home devices and value add services to provide customers with self-monitoring capabilities
  • Identify how COVID-19 implications could mean insurers look to provide an experience that helps take care of the customers home and serves as a touchpoint for different repairs

11:00am–11:15am

Digitizing Commercial Specialty

  • Meet rapidly changing client demands by delivering tech-oriented, customized products and services, personalized to be fit for purpose
  • Expand the use of AI beyond being embedded packaged tools to increase capability of tech on a standalone basis
  • Stand out from the crowd and attract more customers with better connectivity and agent broker partnerships to create a successful ecosystem of partners

CUSTOMER

11:00am–11:15am

The Evolution of CX – Achieve Best-In-Class Status

  • As we struggle to adapt to ever-changing customer demands, now is the time to optimize experience to achieve unprecedented levels of engagement
  • Rethink how we serve existing customers in the digital era, harnessing the power of technology to update legacy systems and provide the Amazon-like buying experience
  • Utilize the true power of data, draw actionable insights and deliver a simple, effective and personalized customer journey

11:00am–11:15am

Innovate With Mobile, Telematics & IoT To Accelerate Growth Timelines

  • Transform sales capabilities and provide faster services to your customers in the digital landscape by capitalizing on tech advances
  • Reimagine mobility protections using telematics to improve product offerings and seize market share
  • Harness the power of online, mobile and texting capabilities to provide a self-service focused customer journey allowing your customers to feel like they are in control

11:00am–11:15am

Data-Driven Insights To Propel Your Customer Centric Strategy

  • Leverage big data to give a 360 degree view of your customer and their needs
  • Assess how we harness technology to truly deal with the needs of the consumer and guarantee success in meeting expectations
  • Examine opportunities to standardize the customer journey to create a personal yet simplified experience and boosting operational efficiency

11:00am–11:15am

Successful Distribution: Make It Easy For Your Partners To Meet Their Needs

  • Provide clear communication and seamless technology compatibility with your distribution partners to ensure you simplify processes and maximize sales
  • Deliver what your consumers want with little friction, providing consistent service to earn your partners’ trust and business
  • Cater for your customer’s changing needs by using technology to personalize products, offer coverage choices, and provide affordable protection

11:00am–11:15am

Achieve Unparalleled Reach Catering For Tomorrow’s Consumer

  • Target with confidence with the right product fit and preferred service channels by using AI and advanced analytics to generate insights and learn more about your customer
  • Rethink traditional marketing channels, become ‘digital by default’ with simplified verbiage and hyper-personalized communication to cater for new age customers
  • Quantify success with the power of tech providing tangible, quantifiable measurements to determine the effectiveness of your marketing strategy

11:00am–11:15am

Become A Proactive Insurer To Exceed Customer Expectations

  • Install prevention and detection services into product offerings using tech to reduce exposure, prevent claims and mitigate the severity of losses
  • Use predictive analytics to offer more value than the competition, improve the relationship between insurer and customer to create trust and loyalty
  • Transform the exhausting claims process to eliminate customer frustration and boost reputation

11:00am–11:15am

Digitizing An Antiquated Industry

  • The Insurance industry has always lagged in terms of technology adoption, and the use of digitization, now is the time to embrace change and drive progress
  • Revolutionize the customer journey and reimagine the ‘mom and pop’ agent and broker networks to achieve unprecedented reach and make your organization millennial-ready
  • Build an effective and efficient claims organization to deliver on the needs of your customers, prioritizing digital transformation to provide a seamless experience

11:00am–11:15am

Partner With Customers To Revolutionize Life Insurance

  • Collaborate with your customer to provide the value-add services they want and need to live healthier, happier lives
  • Embrace the advancement in the Lifetech space, revamp arduous processes and tech infrastructure to attract new customers
  • Make it easier than ever for customers to think about, consider and apply for life insurance, improving distribution and marketing channels through partnerships

11:00am–11:15am

Upgrading Digital Claims Operations

  • Anticipate what the future state operating model needs to look like with remote working and what that means for the physical footprint of field professionals
  • Expand the use of analytics, AI, and machine learning in detecting fraudulent activity from large data sets
  • Accelerate digitization throughout the claims workflow with the right mix of AI and data to enhance productivity at every touchpoint

RISK

11:00am–11:15am

From Emerging Risks To Existential Threats

  • Identify the strategies required to manage new age risks and raise preparedness in a complex global climate
  • Protect product portfolios, digital operations, and property assets by being fast and adaptable, evaluate exposure and mitigate impacts to profitability
  • Remove concern for aggregated claims by acting now with velocity to safeguard future operations and build resilience

11:00am–11:15am

The Next COVID-19 - How To Plan For Black Swans

  • Reflect on the lessons learned from the pandemic to enhance corporate preparedness ahead of future disruptive events
  • Build resilience throughout the organization by incorporating new modelling tools and data analysis in scenario planning to reduce exposure
  • Consider the role of insurers in strengthening societal resilience to similar events in the future, protecting our own profit/loss ratios in the process

11:00am–11:15am

Climate Change – Weathering The Storm

  • Rethink strategies dealing with climate change, prepare for the future and utilize technology to give enhanced forecasting reliability
  • Tackle the uncertainty using advanced analytical tools to process next-level insights and adjust risk frameworks
  • Utilize past information and new tech to safeguard business lines and customers from future losses and prevent products from becoming obsolete

11:00am–11:15am

Evaluate Risk Concerns In The New Normal

  • Overcome the risk-averse nature of insurance to innovate quickly and strategize successfully in a VUCA environment
  • Be in a strong position to launch new products and initiatives quickly with a risk framework that allows you to capitalize on market needs
  • Assess the impact of changing consumer behavior on existing products to identify areas and business lines at risk of becoming obsolete

11:00am–11:15am

Build A Flexible Risk Strategy

  • Balance short term efforts with the need to think about long term growth
  • Make sure your strategy is adaptable in a rapidly changing world so you can pivot quickly and capitalize on opportunities
  • Implement strategies that can keep pace with quickly changing consumer or agent expectations

11:00am–11:15am

Innovate Commercial Risk Management

  • Apply data analytics in commercial property to optimize risk management
  • Protect clients using innovative forms of information analysis to calculate and reduce exposure to emerging risks
  • Develop a risk framework that creates strategic advantage, taking the necessary steps to build an innovative and resilient portfolio

11:00am–11:15am

Rethinking Cyber Product Strategy

  • Utilize technology to calculate the accumulation of risk and generate insights to safeguard product lines from catastrophic exposures
  • Work with clients to educate and relay the full scale of enterprise risk exposure, taking steps to protect, prevent and mitigate losses
  • Understand the potential impacts of aggregate damages to make sure your products are fit for purpose

STRATEGY

11:00am–11:15am

Planning For A Post-Pandemic Insurance World

  • Look at the long-term risks and financial impacts developing from the pandemic so you can make the adjustments now and prevent problems later
  • Leverage new data and models to strategize dealing with evolving long-tail effects, so you can provide coverage and maintain profitability without losing customers
  • Understand next steps in working with reinsurers to protect profitability, as we establish the extent of problems caused by Covid-19

11:00am–11:15am

Predicting The Insurance Landscape Of The Future

  • What will the future ecosystem look like? Insurance as we know it is changing, understand the risk implications and strategize to avoid losing market share
  • With insurtechs maturing, new entrants emerging and the regulatory landscape evolving rapidly, make sure you have the right tools to build resilience
  • Understand how technology has enabled the blurring of traditional roles with partnerships could impact your business, plan your own future to stay ahead of your competitors

11:00am–11:15am

The Next Level Of The Diversity & Inclusion Conversation

  • In 2020, tackling social injustices were thrust to the top of strategic agendas, to drive inclusivity and address inequalities, so what are the next steps to keep the momentum?
  • Create a workforce that represents the people you serve, mirroring the needs and values of your customer to ensure their voices are included at every level of the business
  • Reflect on progress and lessons learned from 2020, address strategy pitfalls now to ensure you are built for success in the future

11:00am–11:15am

Aligning Business Values With Your Customer’s Values

  • Embrace societal values to enhance brand reputation and ensure consumers trust you with their dollars
  • Build shareholder support with a strong focus on ESG and lead by example in the sustainable recovery of our communities

11:00am–11:15am

What Does The Future Of Work Look Like?

  • What lessons from 2020 can be applied permanently? Find the most competitive organizational set up to better interact with digital customers and agents in the future
  • Take advantage of digital capabilities in a remote, online insurance operations, honing expertise with new tools and tech to drive progress and attract new talent
  • Embrace the tech evolution with further automation to enable growth, drive efficiencies and streamline costs

11:00am–11:15am

Strategy Driven By Innovation And Collaboration

  • Build a strong tech-focused strategy to innovate and grow with confidence, tech alone is not a solution
  • Collaborate to harness the knowledge of the insurtech community and propel your business forward with valuable partnerships
  • Accelerate progress of digital transformations with the perfect balance of tech-based strategy and a human-centric focus

11:00am–11:15am

The Big Picture Topics For The Future Of Life Insurance

  • Identify how business principles can be aligned with societal values, providing financial literacy to all, and reaching underserved audiences
  • Prepare for the emerging threat of climate change in the life space, addressing underwriting and risk management implications to mitigate losses in the future
  • Take advantage of industry growth and consolidation to become nimbler and achieve unparalleled customer reach through partnerships

PRODUCT

11:00am–11:15am

Eliminating Unfair Bias From Product Pricing & Underwriting

  • Learn how to ensure all products are bias-free, understanding and adapting the way we use technology in underwriting to avoid creating proxy discriminatory issues
  • Audit predictive indicators for product pricing, so you guarantee discriminatory bias is eliminated from data collection and risk modelling to ensure you build fair and equitable products

11:00am–11:15am

Build Consumer-driven Products: What Do Customers Really Want?

  • Have we got too caught up in applying the latest technology? Have we lost touch with what customers truly want from their insurance provider?
  • Address customer needs and expectations, utilizing tech in order to amplify your product portfolio and create competitive advantage
  • Evaluate the balance between personalized & simplified products to ensure you hit the sweet spot in serving your customer

11:00am–11:15am

Evolve Products Or Fail: The Value Of Strategic Partnerships

  • Explore the best response to changing market needs across the value chain in order to digitalize in a much faster way than ever before
  • Analyze the vital role of partnerships and the co-creation of new solutions and value-add services to keep pace with changing customer behavior
  • Learn how to accelerate profits in existing business lines through partnerships to push products to market with ease and achieve unprecedented growth

11:00am–11:15am

Ensuring Success In Product Innovation

  • Meet the ever-changing demands of the customer with ingenuity and tech-driven personalized products that service market needs
  • Identify key differentiators to deliver products quickly and effectively to be first to market with innovative offerings
  • Avoid regulatory roadblocks and common tech pitfalls with the right balance of humans and tech to develop pioneering products that are fit-for-purpose

11:00am–11:15am

The Next Evolution Of Product Pricing & Underwriting

  • Apply advanced analytics and automate existing operations to change the nature of product pricing and underwriting in the future, deliver with speed
  • Predict how the tech evolution and advanced risk modelling with machine learning could disrupt traditional risk, underwriting and actuarial processes to modernize now and get ahead of your competition
  • Get the human-tech balance right, leverage new technologies whilst understanding the fundamental role played by people

11:00am–11:15am

Driving Product Innovation With Telematics & IoT

  • Drive real product value with the use of telematics, IoT devices, and human-centric design principles to improve customer satisfaction
  • Focus on optimizing personalized, usage-based products, utilizing advanced technology to provide affordable policies for the consumer
  • Compliment with an optimized customer journey to amplify simplicity

11:00am–11:15am

Renovating Home Insurance

  • Develop an omni channel approach to meet customers where they are and where they need you to be
  • Embrace the proactive insurance model, with smart home devices and value add services to provide customers with self-monitoring capabilities
  • Identify how COVID-19 implications could mean insurers look to provide an experience that helps take care of the customers home and serves as a touchpoint for different repairs

11:00am–11:15am

Digitizing Commercial Specialty

  • Meet rapidly changing client demands by delivering tech-oriented, customized products and services, personalized to be fit for purpose
  • Expand the use of AI beyond being embedded packaged tools to increase capability of tech on a standalone basis
  • Stand out from the crowd and attract more customers with better connectivity and agent broker partnerships to create a successful ecosystem of partners

CUSTOMER

11:00am–11:15am

The Evolution of CX – Achieve Best-In-Class Status

  • As we struggle to adapt to ever-changing customer demands, now is the time to optimize experience to achieve unprecedented levels of engagement
  • Rethink how we serve existing customers in the digital era, harnessing the power of technology to update legacy systems and provide the Amazon-like buying experience
  • Utilize the true power of data, draw actionable insights and deliver a simple, effective and personalized customer journey

11:00am–11:15am

Innovate With Mobile, Telematics & IoT To Accelerate Growth Timelines

  • Transform sales capabilities and provide faster services to your customers in the digital landscape by capitalizing on tech advances
  • Reimagine mobility protections using telematics to improve product offerings and seize market share
  • Harness the power of online, mobile and texting capabilities to provide a self-service focused customer journey allowing your customers to feel like they are in control

11:00am–11:15am

Data-Driven Insights To Propel Your Customer Centric Strategy

  • Leverage big data to give a 360 degree view of your customer and their needs
  • Assess how we harness technology to truly deal with the needs of the consumer and guarantee success in meeting expectations
  • Examine opportunities to standardize the customer journey to create a personal yet simplified experience and boosting operational efficiency

11:00am–11:15am

Successful Distribution: Make It Easy For Your Partners To Meet Their Needs

  • Provide clear communication and seamless technology compatibility with your distribution partners to ensure you simplify processes and maximize sales
  • Deliver what your consumers want with little friction, providing consistent service to earn your partners’ trust and business
  • Cater for your customer’s changing needs by using technology to personalize products, offer coverage choices, and provide affordable protection

11:00am–11:15am

Achieve Unparalleled Reach Catering For Tomorrow’s Consumer

  • Target with confidence with the right product fit and preferred service channels by using AI and advanced analytics to generate insights and learn more about your customer
  • Rethink traditional marketing channels, become ‘digital by default’ with simplified verbiage and hyper-personalized communication to cater for new age customers
  • Quantify success with the power of tech providing tangible, quantifiable measurements to determine the effectiveness of your marketing strategy

11:00am–11:15am

Become A Proactive Insurer To Exceed Customer Expectations

  • Install prevention and detection services into product offerings using tech to reduce exposure, prevent claims and mitigate the severity of losses
  • Use predictive analytics to offer more value than the competition, improve the relationship between insurer and customer to create trust and loyalty
  • Transform the exhausting claims process to eliminate customer frustration and boost reputation

11:00am–11:15am

Digitizing An Antiquated Industry

  • The Insurance industry has always lagged in terms of technology adoption, and the use of digitization, now is the time to embrace change and drive progress
  • Revolutionize the customer journey and reimagine the ‘mom and pop’ agent and broker networks to achieve unprecedented reach and make your organization millennial-ready
  • Build an effective and efficient claims organization to deliver on the needs of your customers, prioritizing digital transformation to provide a seamless experience

11:00am–11:15am

Partner With Customers To Revolutionize Life Insurance

  • Collaborate with your customer to provide the value-add services they want and need to live healthier, happier lives
  • Embrace the advancement in the Lifetech space, revamp arduous processes and tech infrastructure to attract new customers
  • Make it easier than ever for customers to think about, consider and apply for life insurance, improving distribution and marketing channels through partnerships

11:00am–11:15am

Upgrading Digital Claims Operations

  • Anticipate what the future state operating model needs to look like with remote working and what that means for the physical footprint of field professionals
  • Expand the use of analytics, AI, and machine learning in detecting fraudulent activity from large data sets
  • Accelerate digitization throughout the claims workflow with the right mix of AI and data to enhance productivity at every touchpoint

RISK

11:00am–11:15am

From Emerging Risks To Existential Threats

  • Identify the strategies required to manage new age risks and raise preparedness in a complex global climate
  • Protect product portfolios, digital operations, and property assets by being fast and adaptable, evaluate exposure and mitigate impacts to profitability
  • Remove concern for aggregated claims by acting now with velocity to safeguard future operations and build resilience

11:00am–11:15am

The Next COVID-19 - How To Plan For Black Swans

  • Reflect on the lessons learned from the pandemic to enhance corporate preparedness ahead of future disruptive events
  • Build resilience throughout the organization by incorporating new modelling tools and data analysis in scenario planning to reduce exposure
  • Consider the role of insurers in strengthening societal resilience to similar events in the future, protecting our own profit/loss ratios in the process

11:00am–11:15am

Climate Change – Weathering The Storm

  • Rethink strategies dealing with climate change, prepare for the future and utilize technology to give enhanced forecasting reliability
  • Tackle the uncertainty using advanced analytical tools to process next-level insights and adjust risk frameworks
  • Utilize past information and new tech to safeguard business lines and customers from future losses and prevent products from becoming obsolete

11:00am–11:15am

Evaluate Risk Concerns In The New Normal

  • Overcome the risk-averse nature of insurance to innovate quickly and strategize successfully in a VUCA environment
  • Be in a strong position to launch new products and initiatives quickly with a risk framework that allows you to capitalize on market needs
  • Assess the impact of changing consumer behavior on existing products to identify areas and business lines at risk of becoming obsolete

11:00am–11:15am

Build A Flexible Risk Strategy

  • Balance short term efforts with the need to think about long term growth
  • Make sure your strategy is adaptable in a rapidly changing world so you can pivot quickly and capitalize on opportunities
  • Implement strategies that can keep pace with quickly changing consumer or agent expectations

11:00am–11:15am

Innovate Commercial Risk Management

  • Apply data analytics in commercial property to optimize risk management
  • Protect clients using innovative forms of information analysis to calculate and reduce exposure to emerging risks
  • Develop a risk framework that creates strategic advantage, taking the necessary steps to build an innovative and resilient portfolio

11:00am–11:15am

Rethinking Cyber Product Strategy

  • Utilize technology to calculate the accumulation of risk and generate insights to safeguard product lines from catastrophic exposures
  • Work with clients to educate and relay the full scale of enterprise risk exposure, taking steps to protect, prevent and mitigate losses
  • Understand the potential impacts of aggregate damages to make sure your products are fit for purpose